Read this article about Blue NTT DATA Services, one of our finalists, in the category Best Achievement of Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

NTT DATA Virtual Resource Monitoring System

Monitor and Track the Efficiency of Your Man-Machine Workforce

Organizations continue to look for efficient ways to manage and maximize the productivity of their teams, which now have a significant mix of automated tools/bots and human associates; using one tool to monitor and manage your human workforce, along with several other tools for robotic and virtual agents, can be a daunting task for your leaders as they integrate and draw actionable insights from the resulting data. If your company fails to administer the entire automation cycle and measure the efficiency of each bot in real time, it could hinder the optimum utilization of your bots, in addition to making it difficult to sustain long-term strategic growth.

NTT DATA Virtual Resource Management System

The NTT DATA Virtual Resource Management System tracks your human workforce, as well as all the automation initiatives deployed in your organization — regardless of the bots’ robotic process automation (RPA) platform — through a single application. This system acts as a convergence point to analyze the efficiency of your workforce, freeing valuable personnel from constant manual oversight and the painstaking process of using multiple bot-specific tools to gather useful and actionable insights.

Monitoring the collaborative workforce creates real value for your business

The NTT DATA Virtual Resource Monitoring System, a universal control desk for continuous monitoring and real-time management of your integrated workforce, delivers the actionable insights and key metrics you need to drive critical decision-making. This unified, role-based view of productivity and workload includes real-time event discovery and notifications, connectivity updates, log management and other vital information. The Virtual Resource Monitoring System also includes business outcomes intelligence and forecasting capabilities.

The Virtual Resource Management System can help you:

• Identify and categorize resources as either active or idle workforce
• Map and connect with robotic and virtual agents from other leading RPA platforms using either a global RPA adapter or a wrapper methodology
• Access real-time information, including drill-down options to look deeper into running processes
• Connect with different workflow systems to collect real-time information on human associates
• Analyze and optimize business processes, enhancing overall bot performance by suggesting options for improvement
• Monitor your compliance needs, providing another layer of security to your bots and virtual workforce
• Automatically reassign tasks from a failed bot to your human workforce for smoother course corrections
• Ensure your workforce falls under a single governance framework
• Build reports by pooling and sharing data with an analytical database

1 Patenting of the NTT DATA Virtual Resource Monitoring System is currently in progress

For more information, please visit www.nttdataservices/bpo