--- title: "2019 AWARD FINALIST SPOTLIGHT: IBM - Finalist in the Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture Category" description: Read this article about IBM, one of our finalists, in the category Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture! image: https://insights.btoes.com/hubfs/ibmpos_blurgb.jpg --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - 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Finalist in the Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture Category](https://insights.btoes.com/2019-award-finalist-spotlight-ibm-finalist-in-the-cultural-transformation-sustainability-to-deliver-a-high-performing-enterprise-excellence-culture-category)   [Change Management](https://insights.btoes.com/topic/change-management) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [Changing & Improving Company Culture](https://insights.btoes.com/topic/changing-improving-company-culture) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) Read this article about IBM, one of our finalists, in the category Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture, selected by the [independent judging panel](http://btoes.com/judging-panel), for the 2019 Business Transformation & Operational Excellence Industry Awards program. [Click here to read articles on other finalists.](https://insights.btoes.com/2019-btoes-awards-finalists)   *![ibmpos\_blurgb](https://insights.btoes.com/hs-fs/hubfs/ibmpos_blurgb.jpg?width=512&name=ibmpos_blurgb.jpg)*      ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png)   The Global Knowledge Buddy (GKB) Program has played a key role in achieving the organization’s strategic objective of enabling the right skilled workforce ready to meet future and changing demands. The network of Global Knowledge Buddies (GKBs) participating in the GKB Program provide support in knowledge sharing and skills development across the globe, enabling IBMers to share expertise and experience on topics deemed critical by the organization and specific locations.   A crucial aspect of the program is that GKBs are performing their program related tasks on a voluntary basis on top of their primary job role. GKBs can apply for a GKB Achiever badge, that is a validated indicator of their accomplishment, skills, knowledge and dedication in leading high-quality internal training courses at IBM.  [![Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24)](https://insights.btoes.com/hs-fs/hubfs/Copy%20of%20Provide%20an%20Excellent%20Customer%20Experience%20with%20the%20perfect%20Mobile%20Customer%20Journey.%20(24).png?width=323&name=Copy%20of%20Provide%20an%20Excellent%20Customer%20Experience%20with%20the%20perfect%20Mobile%20Customer%20Journey.%20(24).png)](https://insights.btoes.com/btoes-awards-spotlight-finalists-case-studies)   In order to enable locations to become self-sufficient in addressing their skill development needs we have piloted an agile-aligned approach structured around GKBs.  To satisfy locations’ learning needs in a timely manner and to the best effect, the GKB Program aims to build a local team of trainers – Subject Matter Experts (SME) who are the best fit to conduct learning considering the local cultural and language requirements. By engaging Subject Matter Experts who have hands on experience with a given topic, the learning sessions have a focus on real business challenges and employee needs.    ![GlobalKnowledgeBuddyTeam](https://insights.btoes.com/hs-fs/hubfs/GlobalKnowledgeBuddyTeam.jpg?width=503&name=GlobalKnowledgeBuddyTeam.jpg)   GKB Program has beneficial impact on employee engagement on two levels. It allows SMEs to share expertise and experience, grow training skills and provides them an opportunity to be exposed to a wider audience and progress their career. On the other hand, attendees of classes delivered by GKBs benefit of the training courses run on their locations enabling them to grow specific skills, if needed in the local language and tailored to their business needs. The program has become key to close employees’ skills gaps who then can achieve better business results by being more productive and adopting new ways of working. GKB Program is also crucial to manage and retain talent.   The program helped spread a new culture in IBM, the culture of self-sufficiency. Instead of relying on others, IBMers thrive to become self-sufficient not only on the field of Learning and Development but on other areas of work as well. By leveraging the GKB program, local teams are prepared to be more self-sufficient in meeting their education needs.    Continuous improvement is a pillar of the GKB Program, feedback is provided to GKBs after class delivery and retrospective calls are scheduled to discuss the outcomes and agree on actions on how to improve. Ongoing monitoring of feedback results helps Learning and Development team to track which locations and GKBs need further support. Besides social media channels, quarterly showcase and retrospective calls provide additional forum for engagement and collaboration. These practices have an impact beyond learning and has become part of the organizational mindset.   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **About the Awards** The **Business Transformation & Operational Excellence Awards** have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release. The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®.  The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results. The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on **March 20, 2019** in the **Venetian Ballroom** at the **Loews Portofino Bay Hotel at Universal Orlando™**   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **BTOES.com** ## **The issues in this article are just one of topic areas that are going to be discussed at the** [**Business Transformation & Operational Excellence World Summit & Industry**](http://btoes.com/) **(BTOES19).** March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort® BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives. It also hosts the [**Business Transformation & Operational Excellence Awards**](http://btoes.com/about-the-awards)**,** which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. The summits hosts a number of [private forums for C-Level & Global corporate-level leaders](http://opexpf.com/) as well as business unit heads. With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.   Quick Links [Speakers](http://btoes.com/speakers) [Agenda](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fagenda&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57) [BTOES19 Awards](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fabout-the-awards&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57)   There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, [Keeping up with new technologies/impact of digitalization](http://techx.live/) and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc. The agenda is designed to encourage active **meaningful conversations** though all day enhanced networking and interaction opportunities, including - All-day Refreshment & Themed Breaks - 1¼ Hour Hot Breakfast Networking Sessions - 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables - 1½ Hour Roundtable Sessions by Topic & Industry Sector. - Keynote & Themes Panel Sessions - Hosted Welcome Receptions from 5.30pm - Expanded more lavish Awards Program - Newly launched Night Summit for attendees to meet after dinner For more information or to discuss the summit in more detail please schedule a call below, [Click here to schedule a call.](https://app.hubspot.com/meetings/robin-sutton)  [![The Business Transformation & Operational Excellence Industry Awards](https://insights.btoes.com/hubfs/Assets-2020/BTOES%20AWARDS%20LONG.png)](http://btoesawards.com/) [![The Largest Leadership-Level Business Transformation & Operational Excellence Event](https://insights.btoes.com/hubfs/1-51.png)](http://btoes.com) ![opex\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png) ![business\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. 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