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BTOES Insights Official
By
April 21, 2019

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture Category

 

Read this article about Cognizant Technology Solutions, one of our finalists, in the category Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

 

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Digital First Framework

Digital First is Cognizant’s Non-linear response to the Digital disruption which helps put our customers on the path to Digital transformation and accelerates it through pointed interventions. It is a new way of thinking and working to drive new age CX and a step change in operations through upfront process re-imagination and deployment of Cognizant digital solutions.

 

The Digital First approach aims at reimagining business processes using a Human centric approach with the end customer experience at the front and center of it. It is underpinned by intelligent automation which eliminates the need for human intervention where applicable. It leverages Smart Analytics to gleam out process insights that aid in better decision making and also helps infuse Artificial intelligence into operations. Finally, it measures success through a set New age metrics that are pivoted around customer experience and are managed by a digitally skilled workforce operating in an environment of Shared Culture.

 

  Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24)

 

Digital immersion for Leadership

Leadership training were organized in partnership with a leading Business management institute and other training partner to equip our leaders with the skills needed to initiate their digital journey and proactively engage with their clients.

 

Creating a Digital ready workforce

Systematic approach to build and retain future-ready talent, demonstrated through creation of digital roles and administration of select digital certification across all levels of organizational hierarchy.

Creation of new digital and data roles, Digital skills and talent to manage the new ways of working becomes imperative straddled on the model of perpetual learning. As a result, the Career path planning have been re-aligned to the new age skill and the learning module gamified for effective learning experience. Training programs were carved out to attract and build Domain specialists with relevant technology skills and innovation mindset

 

Progress to date

  • 17,833 associates trained on Digital Foundation; ~20,000 more in progress
  • ~ 719 projects across 850 associates run at various levels of certification
  • > 300 talent identified for Building Roles of the Future
  • 600+ Participated in the Tech-talk series on Automation, analytics and digital solution.

  

Took Digital First to our customers; Demonstrated Tangible and intangible Impact

The Customer journey maps have been the anchor of the solution builds. Focus on customer insights, and their key experience drivers have enabled the teams to build solutions beyond fixing just the process issues, instead reimagine the complete value chain

 

Positioned Digital First as being central to our Go to Market strategy

We have applied the Digital First approach to refresh our service offerings. As part of this we have worked with our Sales, Solutions and Practice teams to recast our offerings with the Digital First thinking. Additionally, we have identified and dedicated Offering Owners who own accountability of Digital Solution builds and drives synergizes with the markets for a go-to-market strategy.

In partnership with solutions and market times we have built differential solutions and launched them in the market for 7 of our offerings and in the process of building for 15 others. 

  

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About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™

 

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


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Featured Content

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Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120