New Business Transformation White Paper, Courtesy of BPM Expert Paul Harmon, BPTrends
Today’s digital world creates a new change imperative.
This downloadable white paper focuses on Digital & Cognitive Business Transformation, including:
As the term has become popular, authors have described many different kinds of transformation efforts. Recently, there has been a considerable emphasis placed on IT-facilitated transformations.
Digital transformation refers to a whole collection of changes in society and technologies that organizations must adopt if they want to prosper in coming decades. Key among the changes requiring a response are those in customer expectations and information that can be gained by applying analytics to large data stores.
Cognitive transformation refers to the use of Artificial Intelligence (AI) technologies to make applications more flexible. Specifically, a cognitive transformation will improve an organization’s processes by adding natural language interfaces, sophisticated decision support capabilities, and by using robotic devices that incorporate both intelligence and natural language interfaces.
These two types of transformation represent examples of an ongoing sequence of IT change that organizations face.
This paper will consider various applications of digital and cognitive technologies and how they change processes. We’ll look, in particular, at opportunities in the Insurance Industry. We’ll also consider, briefly, what organizations will need to do to respond to the opportunities that digital and cognitive transformation raise.
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