Gregg Young
By
August 17, 2016

WHITE PAPER: Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Award

 Gregg Young is the President & Founder of Young Associates. With 30+ years in the industry, he is the author of three books focused on upgrading business processes by adding these convergent, observation-based methods to existing processes. You can get in touch with Gregg @ [email protected]Screenshot_2016-08-17_13.18.51.png

 

White Paper from Gregg Young, Young Associates

When Motorola received one of the initial Baldrige Awards in 1988, Public Law 100-107 that created the Award required each Award recipient:  

“to provide information about [its] successful quality improvement strategies and programs”, “to provide specific guidance on how to manage for high quality and detailed information on how they were able to change their culture”, and “to help others improve their quality management.

The government also published guidelines that applicants had to follow. These guidelines state:

“Recipients are required to share information on their successful performance and quality strategies with other U.S. organizations. However, recipients are not required to share proprietary information, even if such information was part of their award application.” 

This last sentence has had a massive impact on the success of thousands of organizations around the world over the last 20 years – every organization that has implemented Motorola’s MAIC Six Sigma® process. Motorola took full advantage of the guidelines. It complied by revealing the basic strategy and structure of its Six Sigma Problem Solving process, its MAIC framework, as the strategy for others to use to solve problems.

However, Motorola correctly feared that revealing all the powerful tools it had used would be giving away the significant competitive advantage it had worked so hard to achieve. Doing so would have told all its direct and indirect competitors exactly how to close the gap. Consequently, Motorola taught its strategy and treated its critical tools as proprietary.

This white paper introduces the powerful tools that Motorola considered too valuable and proprietary to share, and it provides the proof that this substitution occurred – both published documentation and the results of Motorola and others.

Download the White Paper >>


Expand Knowledge with Proqis Business Transformation & Operational Excellence Events

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.
Subscribe to Business Transformation & Operational Excellence Insights Now

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
    
Official Media Partner: Business Transformation & Operational Excellence World Summit
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
Business Transformation & Operational Excellence World Summit - BTOES17 - Watch the highlights now!
The Business Transformation & Operational Excellence Awards 2018

EXCLUSIVE CONTENT

Operational Excellence: Snapshots Full Series

Download the Exclusive 6 in 1 report series on BTOES Insights FREE Now!

Download content

For instant access to more exclusive content, just click the previews below.

  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World