The Fast Lane to Operational Excellence

For those of us old enough to remember, we have been reading about the "Barriers to Operat...



Thought for the Day: Focus Determines the Outcome



Beware the New "Instant Pudding"​ of Operational Excellence

"Those who cannot learn from history are doomed to repeat it." - George Santayana



Performance Metrics that Matter: Effective Productivity Measures

Effective Productivity is a slippery slope.  Frankly, I can count on one hand the plants I...



Don't Sweat the Soft Skills

One of the most frequently asked questions I get as a Lean Six Sigma coach and mentor is a...



Edwin Moses

Edwin Moses was the greatest 400m hurdler the world has ever seen.



The OpEx 'Fast Track'

I'm constantly amazed at how easily senior managers and executives in companies large and ...



The FAST Lane: How Robust is your Sales and Operations Planning Process?

I’ve always thought the delivery performance metric best reflects how well integrated the ...



INFOGRAPHIC: 5 Trends Shaping Safety Culture Management

Safety Culture Management is now under a magnifying lense from HR Management. Courtesy of ...



Operational Excellence 2.0: invented in Silicon Valley?

I spent 15 years building Nimbus, a process mapping company, to a reasonable size in the U...



ARTICLE: What's Your Lean Business System Reference Model?

Kata: A systematic global cultural development process where patterns of behaviors, values...



ARTICLE: Structure & Clutter

Flow is one of the key tenets of lean. To that end, continuous improvement professionals e...



CASE STUDY: Operational Excellence Project Award Winner CIBC

Canadian Imperial Bank of Commerce (CIBC) is a leading North American financial institutio...



THOUGHT LEADER: Riad (Ray) Ardahji, Zimmer Biomet



CASE STUDY: Operational Excellence Project Award Winner WNS

WNS is a global provider of Business Process Management and Outsourcing solutions for 200+...



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