Business Transformation & Operational Excellence Insights

January 19, 2020 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Our industry is full of buzzword bingo and acronyms

Stefan Schmidt has written an article on his interpretation of the Global State of Operati...

Stefan Schmidt

January 18, 2020 Operational Excellence Business Transformation Culture Transformation

BTOES - SPEAKER SPOTLIGHT: Overcoming Workforce Challenges to Deliver the Desired Results

Courtesy of Data Sciences International (DSI), Peter Fritsche wrote a synopsis of his spea...

BTOES Insights Official

January 17, 2020 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence data management digital operations transformation journey

2019 AWARD FINALIST SPOTLIGHT: AECOM - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about AECOM, one of our finalists, in the category Best Achievement in...

BTOES Insights Official

January 16, 2020 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Culture- A competitive differentiator in the digital age

Dushyanth Sekhar has written an article on his interpretation of the Global State of Opera...

Dushyanth Sekhar

January 15, 2020 Operational Excellence Business Transformation Culture Transformation

BTOES - SPEAKER SPOTLIGHT: Using operational excellence to change the culture in the United States Postal Service

Courtesy of US Postal Service, Phillip Murphy wrote a synopsis of his speaking session dis...

BTOES Insights Official

January 14, 2020 Digital Transformation Operational Excellence Process Automation Business Transformation Process Optimization process excellence

2019 AWARD FINALIST SPOTLIGHT: MetLife - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about MetLife, one of our finalists, in the category Best Achievement ...

BTOES Insights Official

January 13, 2020 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Culture - the result of shared values

Steven Hodlin has written an article on his interpretation of the Global State of Operatio...

Steven Hodlin

January 12, 2020 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Vizient Inc. - Transforming the healthcare transactional supply chain into a strategic value driver

Read this article by Vizient Inc., on their Poster Presentation 'Transforming the healthca...

BTOES Insights Official

January 11, 2020 Digital Transformation Operational Excellence Professional Services Business Transformation Digital

BTOES - SPEAKER SPOTLIGHT: Operational Excellence in a Digital World that focuses on Service

Courtesy of Ingersoll Rand, Griselda Abousleman wrote a synopsis of her speaking session d...

BTOES Insights Official

January 10, 2020 Digital Transformation Business Transformation Business Improvement

2019 AWARD FINALIST SPOTLIGHT: Bank of America - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence category

Read this article about Bank of America, one of our finalists, in the category Best Achi...

BTOES Insights Official

January 09, 2020 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Operational Excellence is Cultural Transformation- (or the other way around?)

Edgard Graterol has written an article on his interpretation of the Global State of Operat...

Edgard Graterol

January 08, 2020 Operational Excellence Insurance Business Transformation Lean

BTOES - SPEAKER SPOTLIGHT: The Farmers Insurance® Operational Excellence Journey

Courtesy of Ingersoll Rand, Holly Rogers wrote a synopsis of her speaking session discussi...

BTOES Insights Official

January 07, 2020 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Johnson and Johnson - Educational Event Reconciliation Redesign

Read this article by Johnson and Johnson, on their Poster Presentation 'Educational Event ...

BTOES Insights Official

January 06, 2020 Customer Experience Digital Transformation Operational Excellence Technology Banking and Capital Markets Process Automation Business Transformation Process Improvement

2019 AWARD FINALIST SPOTLIGHT: Refinitiv - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Refinitiv, one of our finalists, in the category Best Achievemen...

BTOES Insights Official

January 05, 2020 Customer Experience Digital Transformation Operational Excellence Technology Banking and Capital Markets Process Automation Business Transformation Process Improvement

2019 AWARD FINALIST SPOTLIGHT: Refinitiv - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Refinitiv, one of our finalists, in the category Best Achievemen...

BTOES Insights Official

January 04, 2020 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Operational Excellence- Time to eat our own dog food

Bart Reijs has written an article on his interpretation of the Global State of Operational...

Bart Reijs

January 03, 2020 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: INDEPENDENT / EX ORAZUL ENERGY PERU - Symphony: A Road Map to Operational Excellence

Read this article by INDEPENDENT / EX ORAZUL ENERGY PERU, on their Poster Presentation 'Sy...

BTOES Insights Official

January 02, 2020 Operational Excellence Business Transformation Agile

BTOES - SPEAKER SPOTLIGHT: Great Big Agile: Leading Agile at Scale

Courtesy of AgileCXO, Jeff Dalton wrote a synopsis of his speaking session discussing 'Gre...

BTOES Insights Official

January 01, 2020 Digital Transformation Operational Excellence Business Transformation Supply Chain Management

2019 AWARD FINALIST SPOTLIGHT: Conrad Industries Inc. - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Conrad Industries Inc., one of our finalists, in the category Be...

BTOES Insights Official

December 31, 2020 Operational Excellence Business Transformation Culture Transformation

BTOES - SPEAKER SPOTLIGHT: Process Based Leadership® - Business vs Culture | How to Win at Both

Courtesy of Competitive Solutions Inc., Shane Yount wrote a synopsis of his speaking sessi...

BTOES Insights Official

December 30, 2020 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence value creation innovation execution data management digital operations investment banking

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...

BTOES Insights Official

December 29, 2020 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Johnson and Johnson - Educational Event Reconciliation Redesign

Read this article by Johnson and Johnson, on their Poster Presentation 'Educational Event ...

BTOES Insights Official

December 28, 2019 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence value creation innovation execution data management digital operations investment banking

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...

BTOES Insights Official

December 27, 2019 Operational Excellence Insurance Business Transformation

BTOES - SPEAKER SPOTLIGHT: To Know Where You’re Going, You Must See What You’re Doing

Courtesy of Country Financial, Ryan Leuty wrote a synopsis of his speaking session discuss...

BTOES Insights Official

December 26, 2019 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Memorial Healthcare System - KAIZEN IN THE HOSPITAL SETTING: To Eliminate Wasteful Steps from the Discharge Process

Read this article by Memorial Healthcare System, on their Poster Presentation 'KAIZEN IN T...

BTOES Insights Official

December 25, 2019 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence value creation innovation execution data management digital operations investment banking

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...

BTOES Insights Official

December 24, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Increasing demand for operational excellence methodologies even in non-mandated companies

Byron Tatsumi has written an article on his interpretation of the Global State of Operatio...

Byron Tatsumi

December 23, 2019 Strategy Execution Operational Excellence Business Transformation

BTOES - SPEAKER SPOTLIGHT: Process Based Leadership® - Tactical Processes for Sustainable Strategy Execution

Courtesy of Competitive Solutions Inc., Shane Yount wrote a synopsis of his speaking sessi...

BTOES Insights Official

December 23, 2019 Operational Excellence Technology Process Automation Business Transformation

2019 AWARD FINALIST SPOTLIGHT: Caesars Entertainment - Finalist in the Technology Enabled Process Automation Category

Read this article about Caesars Entertainment, one of our finalists, in the category Bes...

BTOES Insights Official

December 22, 2019 Strategy Execution Operational Excellence Business Transformation

BTOES - SPEAKER SPOTLIGHT: Process Based Leadership® - Tactical Processes for Sustainable Strategy Execution

Courtesy of Competitive Solutions Inc., Shane Yount wrote a synopsis of his speaking sessi...

BTOES Insights Official

December 21, 2019 Strategy Execution Operational Excellence Business Transformation

BTOES - SPEAKER SPOTLIGHT: Strategy and Execution: There are only two cases when strategy is not important, you have no competition or you don’t care if you lose

Courtesy of International Paper, Brian McDonald wrote a synopsis of his speaking session d...

Brian McDonald

December 21, 2019 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Vizient Inc. - Transforming the healthcare transactional supply chain into a strategic value driver

Read this article by Vizient Inc., on their Poster Presentation 'Transforming the healthca...

BTOES Insights Official

December 20, 2019 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Robotic Process Automation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence value creation data management digital operations

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...

BTOES Insights Official

December 19, 2019 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Northwell Health - Delivery System Reform Incentive Payment (DSRIP) Program

Read this article by Northwell Health, on their Poster Presentation 'Delivery System Refor...

BTOES Insights Official

December 18, 2019 Digital Transformation Operational Excellence Business Transformation

2019 AWARD FINALIST SPOTLIGHT: Fannie Mae - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Fannie Mae, one of our finalists, in the category Best Achieveme...

BTOES Insights Official

December 17, 2019 Customer Experience Operational Excellence Business Transformation Customer Experience Excellence

BTOES - SPEAKER SPOTLIGHT: Building Customer-Centric Metrics

Courtesy of H&R Block, Matt Hansen wrote a synopsis of his speaking session discussing 'Bu...

BTOES Insights Official

December 04, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Lean Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

2019 AWARD FINALIST SPOTLIGHT: VMware - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

Read this article about VMware, one of our finalists, in the category Best Achievement i...

BTOES Insights Official

November 26, 2019 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence value creation innovation execution data management digital operations investment banking

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...

BTOES Insights Official

November 19, 2019 Operational Excellence Business Transformation Healthcare

BTOES - SPEAKER SPOTLIGHT: Supporting “DID” in Leadership: Diversity, Innovation, and Disruption

BTOES Insights Official

November 18, 2019 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence value creation innovation execution data management digital operations

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category-

Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...

BTOES Insights Official

November 11, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Lean Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Sustaining Operational Excellence: Why so hard? -

Sisir Padhy

November 08, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Making Culture Stick -

Jeff Hayes has written an article on his interpretation of the Global State of Operational...

Jeff Hayes

November 05, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Improving the Reliability of Care and the Healthcare Culture -

Twila Burdick has written an article on her interpretation of the Global State of Operatio...

Twila Burdick

November 04, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Operational Excellence- from a Craft to a Profession -

Paul Docherty has written an article on his interpretation of the Global State of Operatio...

Paul Docherty

November 03, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Three execution design rules to succeed -

Kasper Uhd Jepsen has written an article on his interpretation of the Global State of Oper...

Kasper Uhd Jepsen

November 02, 2019 Exclusive Continuous Improvement Operational Excellence Business Transformation Business Excellence Lean Report Business Improvement BTOES18

BTOES ARTICLE - Executive Summary - Research Report 2018/19 -

Vijay Bajaj

October 31, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile Primary Measure of succes

Operations Excellence means change excellence

Dr. Joachim Wolbersen has written an article on his interpretation of the Global State of ...

Dr. Joachim Wolbersen

October 30, 2019 Continuous Improvement Operational Excellence Innovation Technology Business Transformation Robotic Process Automation Enterprise Excellence Business Improvement Process Management Process Optimization process excellence Organizational Excellence

2019 AWARD FINALIST SPOTLIGHT: Mastercard - Finalist in the Technology Enabled Process Automation Category

Read this article about Mastercard, one of our finalists, in the category Best Achieveme...

BTOES Insights Official

October 29, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Business Transformation in the P&C insurance industry

Parag Gupta has written an article on his interpretation of the Global State of Operationa...

Parag Gupta

October 28, 2019 Continuous Improvement Operational Excellence Process Automation Business Transformation Enterprise Excellence Business Improvement Process Management process excellence end-to-end Business Transformation New Technologies Organizational Excellence Learning organization Healthcare

2019 AWARD FINALIST SPOTLIGHT: University Health Network - Finalist in the Technology Enabled Process Automation Project Category

Read this article about University Health Network, one of our finalists, in the category...

BTOES Insights Official

October 27, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile Primary Measure of succes

So, how do we grow OE in light of change drivers?

Pranay Butala has written an article on his interpretation of the Global State of Operatio...

Pranay Butala

October 26, 2019 Continuous Improvement Operational Excellence Process Automation Business Transformation Robotic Process Automation Process Improvement Business Improvement Process Management Process Optimization process excellence New Technologies Organizational Excellence

2019 AWARD FINALIST SPOTLIGHT: HP - Finalist in the Technology Enabled Process Automation Category

Read this article about HP, one of our finalists, in the category Best Achievement in Te...

BTOES Insights Official

October 25, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Culture, culture, culture - Do we need to change and improve it or help it evolve?

Steve Waszak has written an article on his interpretation of the Global State of Operation...

Steve Waszak

October 24, 2019 Change Management Continuous Improvement Operational Excellence Technology Process Automation Business Transformation Enterprise Excellence Business Improvement Process Management Process Optimization process excellence Artificial Intelligence Organizational Excellence

2019 AWARD FINALIST SPOTLIGHT: IBM - Finalist in the Technology Enabled Process Automation Category

Read this article about IBM, one of our finalists, in the category Best Achievement in T...

BTOES Insights Official

October 23, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Black belts, step aside

Canice Pinto has written an article on his interpretation of the Global State of Operation...

Canice Pinto

October 22, 2019 Operational Excellence Business Transformation Healthcare

BTOES - SPEAKER SPOTLIGHT: Supporting “DID” in Leadership: Diversity, Innovation, and Disruption

BTOES Insights Official

October 21, 2019 Operational Excellence Technology Process Automation Business Transformation

2019 AWARD FINALIST SPOTLIGHT: Caesars Entertainment - Finalist in the Technology Enabled Process Automation Category

Read this article about Caesars Entertainment, one of our finalists, in the category Bes...

BTOES Insights Official

October 20, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Sustainability of Operational Excellence in the Age of Disruption and Change

Rebecca H Mott has written an article on her interpretation of the Global State of Operati...

Rebecca H Mott

October 19, 2019 Strategy Execution Operational Excellence Business Transformation

BTOES - SPEAKER SPOTLIGHT: Strategy and Execution: There are only two cases when strategy is not important, you have no competition or you don’t care if you lose

Courtesy of International Paper, Brian McDonald wrote a synopsis of his speaking session d...

Brian McDonald

October 18, 2019 Continuous Improvement Operational Excellence Technology Process Automation Business Transformation Robotic Process Automation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence business process automation

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Technology Enabled Process Automation Category

Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...

BTOES Insights Official

October 17, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Our industry is full of buzzword bingo and acronyms

Stefan Schmidt has written an article on his interpretation of the Global State of Operati...

Stefan Schmidt

October 16, 2019 Operational Excellence Business Transformation Culture Transformation

BTOES - SPEAKER SPOTLIGHT: Overcoming Workforce Challenges to Deliver the Desired Results

Courtesy of Data Sciences International (DSI), Peter Fritsche wrote a synopsis of his spea...

BTOES Insights Official

October 15, 2019 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence data management digital operations transformation journey

2019 AWARD FINALIST SPOTLIGHT: AECOM - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about AECOM, one of our finalists, in the category Best Achievement in...

BTOES Insights Official

October 14, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Culture- A competitive differentiator in the digital age

Dushyanth Sekhar has written an article on his interpretation of the Global State of Opera...

Dushyanth Sekhar

October 13, 2019 Operational Excellence Business Transformation Culture Transformation

BTOES - SPEAKER SPOTLIGHT: Using operational excellence to change the culture in the United States Postal Service

Courtesy of US Postal Service, Phillip Murphy wrote a synopsis of his speaking session dis...

BTOES Insights Official

October 12, 2019 Digital Transformation Operational Excellence Process Automation Business Transformation Process Optimization process excellence

2019 AWARD FINALIST SPOTLIGHT: MetLife - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about MetLife, one of our finalists, in the category Best Achievement ...

BTOES Insights Official

October 11, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Culture - the result of shared values

Steven Hodlin has written an article on his interpretation of the Global State of Operatio...

Steven Hodlin

October 10, 2019 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Vizient Inc. - Transforming the healthcare transactional supply chain into a strategic value driver

Read this article by Vizient Inc., on their Poster Presentation 'Transforming the healthca...

BTOES Insights Official

October 09, 2019 Digital Transformation Operational Excellence Professional Services Business Transformation Digital

BTOES - SPEAKER SPOTLIGHT: Operational Excellence in a Digital World that focuses on Service

Courtesy of Ingersoll Rand, Griselda Abousleman wrote a synopsis of her speaking session d...

BTOES Insights Official

October 08, 2019 Digital Transformation Business Transformation Business Improvement

2019 AWARD FINALIST SPOTLIGHT: Bank of America - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence category

Read this article about Bank of America, one of our finalists, in the category Best Achi...

BTOES Insights Official

October 07, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Operational Excellence is Cultural Transformation- (or the other way around?)

Edgard Graterol has written an article on his interpretation of the Global State of Operat...

Edgard Graterol

October 06, 2019 Operational Excellence Insurance Business Transformation Lean

BTOES - SPEAKER SPOTLIGHT: The Farmers Insurance® Operational Excellence Journey

Courtesy of Ingersoll Rand, Holly Rogers wrote a synopsis of her speaking session discussi...

BTOES Insights Official

October 05, 2019 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Johnson and Johnson - Educational Event Reconciliation Redesign

Read this article by Johnson and Johnson, on their Poster Presentation 'Educational Event ...

BTOES Insights Official

October 04, 2019 Customer Experience Digital Transformation Operational Excellence Technology Banking and Capital Markets Process Automation Business Transformation Process Improvement

2019 AWARD FINALIST SPOTLIGHT: Refinitiv - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Refinitiv, one of our finalists, in the category Best Achievemen...

BTOES Insights Official

October 03, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Operational Excellence- Time to eat our own dog food

Bart Reijs has written an article on his interpretation of the Global State of Operational...

Bart Reijs

October 02, 2019 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: INDEPENDENT / EX ORAZUL ENERGY PERU - Symphony: A Road Map to Operational Excellence

Read this article by INDEPENDENT / EX ORAZUL ENERGY PERU, on their Poster Presentation 'Sy...

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October 01, 2019 Operational Excellence Business Transformation Agile

BTOES - SPEAKER SPOTLIGHT: Great Big Agile: Leading Agile at Scale

Courtesy of AgileCXO, Jeff Dalton wrote a synopsis of his speaking session discussing 'Gre...

BTOES Insights Official

September 30, 2019 Digital Transformation Operational Excellence Business Transformation Supply Chain Management

2019 AWARD FINALIST SPOTLIGHT: Conrad Industries Inc. - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Conrad Industries Inc., one of our finalists, in the category Be...

BTOES Insights Official

September 29, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Culture Transformation - Don’t hire People who fit your organisation

Philip Holt has written an article on his interpretation of the Global State of Operationa...

Philip Holt

September 28, 2019 Operational Excellence Business Transformation Culture Transformation

BTOES - SPEAKER SPOTLIGHT: Process Based Leadership® - Business vs Culture | How to Win at Both

Courtesy of Competitive Solutions Inc., Shane Yount wrote a synopsis of his speaking sessi...

BTOES Insights Official

September 27, 2019 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Johnson and Johnson - Educational Event Reconciliation Redesign

Read this article by Johnson and Johnson, on their Poster Presentation 'Educational Event ...

BTOES Insights Official

September 26, 2019 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence value creation innovation execution data management digital operations investment banking

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...

BTOES Insights Official

September 25, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

How to implant an Operational Excellence Culture and not die trying

Marta Ventosa has written an article on her interpretation of the Global State of Operatio...

Marta Ventosa

September 24, 2019 Operational Excellence Insurance Business Transformation

BTOES - SPEAKER SPOTLIGHT: To Know Where You’re Going, You Must See What You’re Doing

Courtesy of Country Financial, Ryan Leuty wrote a synopsis of his speaking session discuss...

BTOES Insights Official

September 23, 2019 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Memorial Healthcare System - KAIZEN IN THE HOSPITAL SETTING: To Eliminate Wasteful Steps from the Discharge Process

Read this article by Memorial Healthcare System, on their Poster Presentation 'KAIZEN IN T...

BTOES Insights Official

September 22, 2019 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence value creation innovation execution data management digital operations investment banking

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...

BTOES Insights Official

September 21, 2019 Change Management Continuous Improvement Operational Excellence Lean Six Sigma Business Transformation Business Excellence Lean Process Improvement Enterprise Excellence Business Improvement Process Management Lean Enterprise Capability Excellence Process Optimization process excellence Execution & Sustaining OpEx Projects end-to-end Business Transformation Leadership Understanding & Buy-In Adapting to Business Trends Lack of/Need for Skilled Workers Failure to Innovate Changing & Improving Company Culture New Technologies Maintaining key Priorities Changing Customer Demands Integrating CI Methodologies Lack of/Need for Resources Relationships Between Departments Lack of/Need for Support from Employees Organizational Excellence Agile

Increasing demand for operational excellence methodologies even in non-mandated companies

Byron Tatsumi has written an article on his interpretation of the Global State of Operatio...

Byron Tatsumi

September 20, 2019 Strategy Execution Operational Excellence Business Transformation

BTOES - SPEAKER SPOTLIGHT: Process Based Leadership® - Tactical Processes for Sustainable Strategy Execution

Courtesy of Competitive Solutions Inc., Shane Yount wrote a synopsis of his speaking sessi...

BTOES Insights Official

September 19, 2019 Operational Excellence Business Transformation Business Improvement

BTOES - POSTER SPOTLIGHT: Vizient Inc. - Transforming the healthcare transactional supply chain into a strategic value driver

Read this article by Vizient Inc., on their Poster Presentation 'Transforming the healthca...

BTOES Insights Official

September 18, 2019 Digital Transformation Continuous Improvement Operational Excellence Business Transformation Robotic Process Automation Process Improvement Enterprise Excellence Business Improvement Process Management process excellence Organizational Excellence value creation data management digital operations