With day to day operations and operations in general dominating the utilization of Operational Excellence, some interesting areas to note: Customer Service is still continuing to dominate and the other utilization areas are almost similar to the prior year, with the notable exception of HR which has moved up from 11th in the rankings to 5th place.
there is utilization across all departments which partly correlates to the large number of enterprise-wide programs. It is pleasing to see the spread from legal, finance, office environments, sales, marketing, and risk management.
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About the Author
Vijay Bajaj, Founder and CEO of BTOES has founded, built and sold two successful market-leading businesses. The first in London, UK in the office equipment distribution sector, which he launched in 1991 and sold to Ingram Micro in 1999, after which he took a year off and traveled around India with his wife. The second headquartered out of Chicago, IL, in the large-scale commercial B2B conference sector, which was launched in 2001 and sold in 2012.
In 2012 he retired to spend time with family and focus on meditation.
In 2015 he was looking for the next challenge and founded and is currently CEO of the Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES), which has become the largest senior-level cross-industry event within the sector, BTOES.com, and BTOESInsights.com a professional online content platform for senior-level executives involved in continuous improvement, which has grown to over 188,000 subscribers.
He is also an angel investor, mentor, and board advisor.
Vijay lives in Stanmore, Middlesex, UK, with his wife Reshma, son Armaan, and labrador Archie.
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