Vijay Bajaj
By
January 10, 2019

The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19

 

The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19

 

What do you believe to be the greatest development for Operational Excellence in the past 5 years?
Featured Responses

"Becoming a mandatory way to look at business if you want to improve your results."

SVP BIGS
Food Services

"Enterprise wide recognition that in a currently unpredictable healthcare environment, OPEX is the way to survive future market fluctuations."

Medical Office Chief
Health Care: Pharmacy and Other Services

"The realisation that leveraging employee skills and talent is at the heart of any OPEX effort."

Group Manufacturing Excellence Director
Chemicals

"The integration of digitalized and realtime information for speed of decision making and changes."

Owner and Co-Founder
Hotels, Casinos, Resorts

"Increasing demand from customers has encouraged organizations to adopt operational excellence methodology."

business improvement manager
Airlines

The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19Back to top 

Operational Excellence has come a long way in the last 5 years, with some of the greatest developments being using Lean & Six Sigma to focus on fewer more impactful projects with strong strategic alignment and top-line growth impact. The drive towards Robotic Process Automation (RPA), with digital enablers integrating new advanced technologies has been the biggest change. There has also been a stronger focus on culture, change management and leadership buy-in to achieve. End-to-End Operational Excellence, end-to-end business transformation, innovation execution and ultimately customer delight.

It has also been embraced and adopted by more and more non-manufacturing industries such as insurance, healthcare, legal and office environments.

Below is a selection of the responses from the above open ended question. Responses have been selected to ensure they each add new impactful context to the question.

"A focus on Lean methodologies and a drive towards RPA."

LCI Director
Toys, Sporting Goods

"A shift to recognise the importance of leadership in making things happen - rather than simply tools and techniques."

Managing Director
Education

"Acceptance of the philosophy and the fact that change management is required at very short intervals of time."

Sr Project Manager
Electronics, Electrical Equipment

"Actually, none. The operational excellence field has been quite boring and stale these past years. Everybody is making money, so when the economy and profits are good, nobody pays attention to improving. Takes a crisis to motivate."

President
Health Care: Medical Facilities

"Adoption outside of manufacturing - investment in OPEX by insurance and health care industries."

Founder & Lead Consultant
Education

"AI driven responses and iteration for improvement."

Founder/CEO
Advertising, Marketing

"Alignment of lean thinking and focus on business deliverables augmented by software."

Director process transformation and optimization
Financial Data Services

"Automation and adoption to Agile."

Associate Director
Information Technology Services

The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19

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"Becoming a mandatory way to look at business if you want to improve your results."

SVP BIGS
Food Services

"Broader business adoption / awareness."

Senior Director, Corporate Communications
Information Technology Services

"Broader understanding of the need, versus global competitors."

Director
Chemicals

"Change of company culture from hierarchical to network organisation."

Regional Operations Director
Financial Data Services

"Cloud collaboration and innovation tools improving feedback cycles, everything is more agile and more immediate now."

CEO
Diversified Outsourcing Services

"Collaboration systems that allow for access and transparency to all stakeholders."

Advisor
Financial Data Services

"Company wide standards and ways of working that are enforced and followed."

Process Line Manager - Mineral Processing
Mining, Crude-Oil Production

"Consciousness by most of the employees in all sectors that operational excellence is not just for fun."

CEO
Computer Software

"Create the right environment to engage front line staff in identifying solutions to operational challenges and deploying consistently through a commitment to continuous improvement."

Head of Supply Chain Operations 
Education

"Creating value with minimal resources."

Chief Operating Officer
Information Technology Services

"Customer experience focused on productivity."

Director Business Process: Marketing
Internet Services and Retailing

"Daily idea huddles for all ops staff."

SVP
Health Care: Medical Facilities

"Data analytics combined with the lean methodology."

Quality Manager
Aerospace and Defense

"Data analytics, process Improvements and simplification."

Regional Q&C - Americas 
Miscellaneous

"Deployment of AI into operational units."

Planning Manager
Metals

"Development of change management and sustainability practices."

Director of Operational Excellence 
Health Care: Medical Facilities

"Difficult to say."

Deputy Capability Leader
Aerospace and Defense

"Digital transformation (control, data analysis, communication and automation). "

Operations Excellence Manager 
Miscellaneous

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"Digitalisation of operation processes."

Risk Management Officer
Securities

"Digitalization opportunities; e.g. Big data."

Vynova Excellence Deployment Leader
Chemicals

"Enterprise Is solution to support the improvement efforts. It will reduce the effort spent on tracking KPI's and reporting data and allow to focus more on utilizing the tools and driving performance."

VP OpEx
Food & Beverage Consumer Products

"Enterprise wide recognition that in a currently unpredictable healthcare environment, OPEX is the way to survive future market fluctuations. "

Medical Office Chief
Health Care: Pharmacy and Other Services

"Flexibility in the methodology to meet new/emerging needs."

Black Belt
Insurance: Property and Casualty (Mutual)

The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19

"Focus on behaviours and embedding change; RPA."

Head of Business Assurance & Improvement
Aerospace and Defense

"Focus on people development and engagement."

Managing Director
Electronics, Electrical Equipment

"Focusing on delivering business results vs LSS tools."

Director Process reengineering and optimization
Financial Data Services

"Getting organizations to think more holistically...beyond "Lean six sigma"."

Vice President Operational Excellence 
Medical Devices

"Hands on training classes direct to individuals for continuous refresher on steps, process, and methods."

Sr. Technical Specialist, Municipal Market Development
Industrial Machinery

"How it encompasses all aspects of operations - people, processes and tool."

AVP
Financial Data Services

"Have not been paying that much attention to OE development."

VP/Gen.Mgr.
Aerospace and Defense

"I really do not know."

QI Manager
Health Care: Insurance and Managed Care

"If all employees from bottom to top will understand 100% the target and reason of excellence, and will support it 100%."

APU manager
Automotive Retailing, Services

"Improved processes and cut cost in the Back office by 30%."

Head of Performance Improvement Back Office
Commercial Banks

"Incorporating the internal customer into the picture and not just the external customer. There has been more realization that operational excellence deals with both. "

Continuous Improvement Lead 
Aerospace and Defense

"Increased understanding of leadership at most companies that investing in a coherent OPEX program will provide a solid ROI."

sr Director, Change Leadership
Insurance: Property and Casualty (Stock)

"Increasing demand from customers has encouraged organizations to adopt operational excellence methodology."

business improvement manager
Airlines

"Integration of AI/ continued predictive analytics/Data science."

Director, Performance Improvement 
Health Care: Medical Facilities

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"Integration with Design thinking/ human centred design and automation."

OE lead
Diversified Financials

"It has become more about leadership driven processes rather than CI/Quality specialist."

CI Manager
Food & Beverage Consumer Products

"It will create a seamless flow of activities in the shop floor. Lot of bottle necks /obstacles will reduce employees can take ownership and stop blame games Improve quality, no rejects customer satisfaction More revenue will come in."

Head OpEx
Publishing, Printing

"Leadership support for OPEX programs."

Director, Operational Excellence
Metals

"LEAN and AGILE more than six sigma."

Associate
Insurance: Life, Health (Mutual)

The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19

"Machine learning and automation."

Sr Manager, Strategic Programs Office
Pharmaceuticals

"Machine learning, advanced controls, tactical planning."

CEO
Chemicals

"Maturity model based improvements / one operating system."

Enterprise Principal Leader - Mgf. Excellence Transformation
Industrial Machinery

"More agile techniques for improving outcomes and less structured than six sigma or TWM."

Lean Innovation Champion
Construction and Farm Machinery

"More focus on customer."

Sr Quality/M&P/Process Manager
Telecommunications

"More organization trying to implement operational excellence in their organization to improve their revenues."

Lead Management Engineer
Health Care: Medical Facilities

"Move away from tool specific approaches like Lean, six sigma."

SVP, Operational Excellence
Information Technology Services

"OPEX in people, not that much on process."

Strategic Management Director
Education

"Personal responsibility Drama reduction collaborative listening."

Business Recycling Coordinator 
Waste Management

"Process performance, process outcomes and value generated through company knowledge, organizational structure, technologies, process execution and people in the organization."

Chief Engineer
Engineering, Construction

"Publicity without the hype that accompanied Reengineering."

CEO/President
Information Technology Services

"Reducing New product Launches from 80 days down to 27 hrs."

Site Director Operational Excellence 
Pharmaceuticals

"Shift from focus on tools to focus on culture."

Senior Lean Operations Manager
Medical Devices

"Spread across business sectors to a tipping point along the diffusion curve of innovation."

CEO
Health Care: Medical Facilities

The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19

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"Standardization at the enterprise level."

OpEx Regional Director
Aerospace and Defense

"Strategy execution over strategy planning."

Manufacturing engineer
Industrial Machinery

"Structured process Design and Reengineering, leveraging concepts of Lean and six sigma."

Assistant Vice President - Operational Excellence
Diversified Outsourcing Services

"Structured, very solid and proven tools that provide a systematic framework for business process improvements leveraging knowledge acquired in manufacturing."

Business Integration - Associate Services
Food & Beverage Consumer Products

"Taking a holistic business approach that focuses on all the different business unit interactions, and not just focusing on one area of the business."

President
Miscellaneous

"That at least some people are starting to recognize it's all about people."

Director of Continuous Improvement 
Financial Data Services

"The cloud has forced an "on Demand" mentality and I believe that is driving a lot of this."

Dir. of Business Transformation 
Wholesalers: Electronics and Office Equipment

"The demonstration that agile based simultaneous process and technology changeout accelerates the delivery of both by up to 45%."

Chief Transformation Officer
Miscellaneous

"The development of robotic process automation (RPA) which frees business operations from It timeframes and limitations."

chief evangelist
Computer Software

"The fact that it is essential to "be in business" and to "work continuously on improving the business"."

CEO & Founder
Health Care: Medical Facilities

"The integration of digitalized and real time information for speed of decision making and changes."

Owner and Co-Founder
Hotels, Casinos, Resorts

"The realisation that leveraging employee skills and talent is at the heart of any OPEX effort."

Group Manufacturing Excellence Director 
Chemicals

"The recognition that successful transformation requires successful leadership behavior change."

Owner/Senior Transformation Expert 
Miscellaneous

"The slow recognition of the value of strong PMO."

PGM
Pharmaceuticals

"The way KPIs are identified and discussed with senior leadership."

Senior Director, Strategy & Innovation 
Financial Data Services

"The wider focus of deployment. Moving past purely operational processes to view the whole organisation."

Principal Consultant
Miscellaneous

"Two items are driving the interest inOE. the first is the company's understanding they must have a framework for transforming their business, not just make one-off patches. The second is off the shelf software such as RPA that enables rapid implementation."

Managing Partner
Diversified Financials

"Understanding of the end-to-end NEED."

Head of Business Transformation
Energy

"Understanding the business operations better. Doing more and better with less."

VP of Operations/Site Lead, Analytical Instruments BU
Electronics, Electrical Equipment

 

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Want to learn more? Download the full Report.
The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19


About the Author

The greatest development for Operational Excellence in the past 5 years - Research Report 2018/19Vijay Bajaj, Founder and CEO of BTOES has founded, built and sold two successful market-leading businesses. The first in London, UK in the office equipment distribution sector, which he launched in 1991 and sold to Ingram Micro in 1999, after which he took a year off and traveled around India with his wife. The second headquartered out of Chicago, IL, in the large-scale commercial B2B conference sector, which was launched in 2001 and sold in 2012.

In 2012 he retired to spend time with family and focus on meditation.

In 2015 he was looking for the next challenge and founded and is currently CEO of the Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES), which has become the largest senior-level cross-industry event within the sector, BTOES.com, and BTOESInsights.com a professional online content platform for senior-level executives involved in continuous improvement, which has grown to over 188,000 subscribers.

He is also an angel investor, mentor, and board advisor.

Vijay lives in Stanmore, Middlesex, UK, with his wife Reshma, son Armaan, and labrador Archie.


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