THE TOP 3 key drivers of growth in Business transformation & operational excellence are rising customer expectations, a more competitive landscape, and the impact of digitalization along the whole value chain.
53.1% of respondents cited their top critical challenge within operational excellence remains squarely around changing & improving the company culture.
44.3% of organization are utilizing operational excellence methodologies to achieve Customers Delight, which is now a front and center focus of operational excellence programs. Customers want all the friction taken out of their customer journey.
40% of respondents have an enterprise-wide Operational Excellence deployment program.
23.2% of respondents cited their top critical challenge was a lack of leadership understanding and buy-in. Without buy-in there will be no role models, no budget, resources and no commitment to a long-term program.
35.6% of respondents cited their top critical challenge was executing sustainable Operational Excellence projects. One potential reason, was due to lack of full- time OE leaders and coaches at the business unit level holding people accountable to new project designs.
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About the Author
Vijay Bajaj, Founder and CEO of BTOES has founded, built and sold two successful market-leading businesses. The first in London, UK in the office equipment distribution sector, which he launched in 1991 and sold to Ingram Micro in 1999, after which he took a year off and traveled around India with his wife. The second headquartered out of Chicago, IL, in the large-scale commercial B2B conference sector, which was launched in 2001 and sold in 2012.
In 2012 he retired to spend time with family and focus on meditation.
In 2015 he was looking for the next challenge and founded and is currently CEO of the Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES), which has become the largest senior-level cross-industry event within the sector, BTOES.com, and BTOESInsights.com a professional online content platform for senior-level executives involved in continuous improvement, which has grown to over 188,000 subscribers.
He is also an angel investor, mentor, and board advisor.
Vijay lives in Stanmore, Middlesex, UK, with his wife Reshma, son Armaan, and labrador Archie.
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