Tejas Vashi
March 12, 2018

BTOES18 Speaker - Tejas Vashi, - Creating a culture of quality and performance excellence: keeping the workforce engaged while promoting progressive change.

Creating a culture of quality and performance excellence: keeping the workforce engaged while promoting progressive change

By Tejas Vashi, senior director of product strategy and marketing, Learning@Cisco 

Grow the business. Increase customer satisfaction. Reduce costs. Improve efficiency. These words (and others) are the story of change – the story of quality and performance excellence. They’re words we hope to use when talking about our own organization, when justifying our next promotion or even on our resumes. They’re goals that we strive towards, aspirational yet within reach with purposeful planning. To accomplish these goals, to create a culture of quality and performance excellence, it’s important to consider three key elements:

Digital business transformation is the catalyst for quality and performance excellence.

To create a culture of quality and performance excellence, it’s essential to understand the important role that digital business transformation plays in driving business forward. What do I mean by digital business transformation? Cisco defines digital business transformation as disrupting businesses in every industry by breaking down barriers between people, businesses and things to create new products, services and find more efficient ways of doing business. Here’s an example: when Dundee Precious Metals connected equipment across its mining operations to collect real-time and historical data, insights from data allowed the organization to quadruple production of precious metals annually, save $2.5 million over two years and improve safety conditions for miners via location tracking. This is just one example of how digital business transformation has driven quality and performance excellence; examples abound. In order for digital business transformation to occur, it’s crucial that talent, technology and teamwork are aligned.

Alignment of talent, technology and teamwork is critical to activating digital transformation initiatives.

There’s a popular belief that digital transformation is driven by technology alone, and it’s certainly true that technology plays a role in the digital transformation equation. What’s below the surface, driving digital business transformation goals? It’s essential that technology, talent and teams are aligned, working in lock step to move the organization forward. The hold up? According to Forrester’s 2015-2020 State of Digital Business report, only 16% of organizations feel they have the right talent in place, 21% feel they have the right technology in place, and only 14% feel they have the right processes or teams in place to succeed in digital. Yet, in the same study, executives predict that 47% of revenue will be influenced by digital. It’s a conundrum that speaks to the need for investment in developing, training and retaining talent. It’s an ongoing process, to drive continuous change, while also keeping the workforce engaged.

Continuous learning is essential to driving engagement and progressive change, over time.

In order to keep the workforce engaged in the midst of change, it’s important that continuous learning is utilized as a key strategy. According to a recent report from LinkedIn and Capgemini, 55% of digitally talented employees are willing to move to another organization if they feel their digital skills are stagnating. The modern workforce, millennials especially, crave professional growth opportunities in their jobs. In fact, 87% of millennials rated professional growth and development opportunities as important to them in a job in a recent report from Gallup. Since learning is no longer a point-in-time undertaking, it’s crucial that employers provide access to continuing education through learning, training and certification programs. It’s one of the best ways to keep the workforce engaged and up-to-speed on the latest digital skills, so that they can activate digital business transformation and drive successful outcomes.

How can you create a culture of quality and performance excellence in your organization? How can you help accelerate your company’s story of change, of growth, of customer satisfaction, of efficiency? Digital business transformation is a key strategy to help you get there, and talent is the crux to driving successful business outcomes. By equipping talent with continuous learning, training and certification opportunities, your organization is best positioned to reach the aspirational goals you strive towards.

About Tejas Vashi

Tejas Vashi is an advocate for learning and its critical impact on business transformation. In his role as senior director of product strategy and marketing at Learning@Cisco, he is responsible for defining the education strategy, driving business innovation and establishing strategic industry partnerships.

A technology industry and Cisco veteran, he has seen firsthand the effect that technology can have in driving business growth and is considered a thought leader in learning as it applies to business transformation. He believes education is essential to activate new technologies, and has devoted his career to redefining talent enablement for today’s digitized world.

Learn more during my session at BTOES18!

Below you will find full details above BTOES18. 

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BTOES18 will provide you with industry leading practical case studies and ideas exchange to help you design and deliver value-oriented Operational Excellence end-to-end Business Transformations.

You will take away practical lessons on how to gain measurable benefits that transcend cost cutting to deliver revenue growth through execution advantage, and rigorous process execution across the enterprise to deliver certainty of outcomes.

Focused on the key trends and pressing issues that matter:

  • Cultural Transformation
  • Leadership 
  • Operational Excellence
  • Business Transformation
  • Digital Transformation & Adapting to Advanced Technologies
  • Strategy Execution 
  • Innovation Excellence 
  • Customer Experience Excellence
  • Agility 
  • Process Optimization 

No other event utilizes our unique blend of top-tier case studies, panel discussions, speaker roundtables, technology test-drives and more, to gain valuable insights from your peers and global market leaders within all key industries.

Packed with incredible progressive leaders, content and networking opportunities, BTOES18 will show you that when Operational Excellence is applied effectively, it will help your organization hit far harder, and move far faster than the competition.

The Largest Scale

Forecasting 850+ leadership-level attendees, this summit is the largest gathering of progressive senior-level executives within Business Transformation & Operational Excellence.

BTOES18 has been uniquely designed, to drive the best attendees, deliver exceptional content, and be the most engaging event in the industry.

With over 100 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, The Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

Featured Speakers

This event is packed with progressive leaders, who will show you that when Operational Excellence is applied effectively, it will help your organization hit far harder, and move far faster than the competition, propelling top-line growth. 

  • Mishu Rahman, Senior Portfolio Director, Innovation & Digital Programs, White House Office of Management & Budget, Office of the President
  • Jean-Claude Kihn, President, EMEA, Goodyear Tire & Rubber Company
  • Nuray Gurtekin Sen, Head of Global Process & Quality, Siemens Corporation
  • Daniel Abrantes, Global Change Management, IKEA
  • Maximiliano Just,Global Director Business Integration in Associate Services, Coca Cola
  • Al Faber, President, Foundation for the Malcolm Baldrige National Quality Award
  • Jose Pires, Global Excellence & Innovation Leader, Andeavour Corporation
  • Iassen Deenitchen, Head of Global Process, ING
  • Akin Akintola, Head of Global Innovation Networks, Nokia
  • Alyson Griffin, VP Global Marketing & Communications, Intel
  • Anu George, Chief Quality Officer, Morningstar
  • Jeff Hastie, Global Director, Lean Enterprise, Bose Corporation
  • Fabio Garaycochea, Head of Business Process Excellence, Boehringer Ingelheim
  • Shirley Whitfield, Director Global Market Planning & Launch Excellence, AstraZeneca
  • Michael Wilson, Head of Business Assurance & Improvement, BAE Systems
  • Sisir Padhy, VP Process Excellence & Innovation, Verizon
  • Stefan Scherer, Early Development, Strategy & Innovation, Novartis Pharmaceuticals Corporation
  • Micheal Hardle, Director, Operational Excellence, General Motors
  • Samantha Bureau-Johnson, VP Business Process Excellence & PMO, Blue Cross Blue Shield for North
  • Ricardo Estok, Principal Leader, Global Manufacturing, Johnson & Johnson Controls
  • Derek Mydlarz, Medcial Director, Office of the Chief Medical Officer, Humana
  • Cortilia Lin, Director of Brand Insights, Global Brand Strategy, Philips
  • John King, Continuous Improvement Chief Engineer, Northrop Grumman
  • Jeff Porada, Global Director of Lean Six Sigma, Jabil
  • Ted Iverson, Lean Expert, McKinsey & Company
  • Lisa Norcross, SVP & Head of Centre of Operational Excellence,on
  • Joseph Vacca, Head of Operational Excellence, CIGNA

Click here to view speakers in detail. 

Key Challenges And Pressing Issues That Will Be Addressed:

  • Rethinking operations end-to-end, incorporating digitalization / new advance technologies along the whole value chain.
  • Adapting and embracing new technologies and the new business models.
  • Cultural Transformation and creating a culture of Operational Excellence and Innovation.
  • Implementing effective Change Management programs.
  • Driving Corporate Culture Change and How to build and transform Organizational Culture.
  • Leadership Understanding, Buy-In, Support and Sponsorship from ALL Leaders is critical. Operational Excellence needs commitment; resources and this cannot be optional.
  • Sustaining a Continuous Improvement Culture (Key to this is Leadership Buy-In)
  • Achieving an Enterprise-Wide Operational Excellence Strategy
  • End-to-end business transformation, with all departments’ processes working in unison at scale to aligned goals and priorities.
  • Keeping up with new technologies, relative value relevance, and the creation of new opportunities. AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.
  • Integrating New Advanced Technologies
  • Acquiring and managing start-ups
  • Changing Customer Demands & Channels
  • Building New Competitive Advantages.
  • Integrating CI methodologies personalized to the organization.
  • Ensuring initiatives are aligned with key strategic priorities, across the organization.
  • Failure to innovate fast enough.
  • Building a culture of innovation & agile mind-set.
  • Changing Workforce, Millennial Generation, Freelance Culture, & Open Innovation.  
  • Customer Experience Excellence in a less high touch environment.

The Rationale Behind BTOES18

Speed, and the ability to adapt to changing market conditions are a significant challenge for business.

New technologies and innovation acceleration are disrupting all traditional industries and markets. Start-ups no longer have major barriers to entry, computing powering is accelerating, and business models are being disrupted in just a few months, causing massive pressures on margins.

The threat of new competition (the #1 driver), rising customer expectations, expanding markets, and digitalization are the key drivers of change, and the driving force behind the every increasing need for Operational Excellence, especially for end-to-end Business Transformation, and rapid flexible solution offerings and execution.

Every change in the market affects how a company operates and performs, often dramatically. And these days, it is difficult to respond to one disruption before being thrown off course by the next one. Advanced technologies, increasing digitization such as AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.

These digitalizations’ bring a quantum leap in productively improvement, but consequently leaders have to rethink their operations end to end, including how to incorporate digitalization activities along the whole value chain, e.g. use of big data in customer operations, or 3D printing technology in manufacturing.

Teams will need to embrace a culture of operational excellence, reimagined operations every day, foster open communication and faster decision-making. Product development, procurement, supply chain management, production system design, and all manufacturing and services will need to be transformed. Operational Excellence professionals needs to adapt and actively embrace all these new technologies and the new business models they create to ensure the organization is always at the cutting edge of execution excellence.

Whether its the need to keep up with new technologies, the pressures of implementing and sustaining a fully-fledged culture of Operational Excellence, or encouraging the allocation of resources and buy-in for Operational Excellence projects, it is clear that Operational Excellence practitioners are facing a period of incredible change and upheaval.

Exceptionally savvy companies manage these changes by developing end-to-end global operating strategies that enable profitable growth that take charge of innovation execution and stay nimble enough to respond to rapidly changing condition. Strategies that embrace and thrive on the power of technology to drive innovation.

Operational excellence is a key attribute of leading companies in any industry. Through the combination of the right business strategy, the right technology strategy, the right operating model, and the right execution path, companies ride out recessions more successfully and emerge from them more quickly, developing competitive advantage regardless of economic conditions.

BTOES18 will help continuous improvement professionals, map out, plan and execute the operational excellence strategies to ensure their businesses effectively adapt to all the business transformation and disruptive challenges taking placing.

The event seeks to understand the most crucial issues, priorities and successes faced by Operational Excellence Practitioners and all the latest developments.

Industry Awards

The Business Transformation & Operational Excellence Awards, the industry’s most elite awards program, showcase globally the most outstanding individual & organizational achievements through the deployment of Operational Excellence programs. 

Please visit the awards website to access the full details.

Who Attending 

CEOs & C-Level, Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business Excellence, Business Transformation, Innovation Excellence, Customer Experience, Productivity, Operational Excellence, Continuous Improvement, Strategy, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management, Process, Innovation, Process Excellence, Lean Six Sigma, Six Sigma, Business Improvement, Process Management, Process Engineering, Process Analysis, Enterprise Risk Management, Production & Logistics, Business Process Management. Master Black Belts, Process Re-Engineering, Supply Chain, BPM, Operational Performance Solutions, Performance Excellence, Clinical Excellence, Patient Safety, Clinical Outcomes. 

Industries Attending

Manufacturing, Hospitals, Healthcare, Medical Devices, Automotive,Transportation, Rail & Airlines, Banking, Capital Markets & Insurance, Consumer Products & Retail, Pharmaceuticals & Life Sciences, Government, Armed Forces & Public Sector, Mining & Metals, Oil & Gas, Power & Utilities, Real Estate, Hospitality & Construction, Technology, and Communications.

Register Now – Discount Information

Register before prices go up on February 2nd, 2018, after that no more discounts. 

Register now and save up to $764 

The summit will be a sell-out, and you and your teams need to be there.  Take advantage of the limited 15% early bird booking offer. For more information and to secure your place now to avoid disappointment.

What’s Unique?

  • The ONLY event looking at end-to-end business transformationdelivered by Operational Excellence to achieve business excellence throughout the organization.  
  • The ONLY event totruly focus on the future of Operational Excellence. This event will show you how progressive leaders are using Operational Excellence as the backbone, the discipline, the framework of strategy development & execution, innovation execution & customer experience.  
  • The ONLY event to have dedicated tracks focused on Operational Excellence, Business Transformation, Innovation Execution, Cultural Transformation, Customer Experience Excellence, & Strategy Execution. 
  • The ONLY event to go into the right level of depth, sessions, and weighting within each track, g. Over 13 sessions dedicated to Cultural Transformation, 9 to Innovation Execution, 7 to the Impact of Digitalization, plus Technology Test Drives, 7 to Strategy Execution & 5 to Customer Experience Excellence.No other event goes into this level of depth on each key theme.
  • The ONLY event to build its agenda, and select innovative industry leading practitioners as speakers through 6 months of painstaking primary research. Ensuring our agenda is weight precisely to the key challenges and future trends the industry is facing right now.
  • The ONLY event to have over 60+ fresh cutting-edge speakers that are not on any other agenda, and many that have never spoken before.
  • The ONLY event filled with over 95+ Practical How-To Case Studies, to take home and apply straight away to your organization.
  • The ONLY event on the market to bring together the whole Business Transformation & Operational Excellence ecosystemwith more key best in breed organizations in more key industries, so you can take ideas from the very best.
  • The ONLY event to have no sales pitches in the agenda. Our event is full of the most progressive leadership-level practitioners, where there presentations are carefully vetted to focus on the how to, what to. Sales pitches are strictly forbidden.

Share Your Improvement Story - Poster Presentations

Does your organization have an improvement story to share? This is an opportunity to display your story as a poster board and gain recognition for your continuous improvement initiatives. 

To be considered, please email an abstract of your presentation proposal to poster@proqis.com.

Abstracts should be up to 250 words in length, outlining the project covered. All applicants will be informed if their poster board has been accepted within 14 days of receipt. 

We will be approving 100 Poster Presentations for display at Business Transformation & Operational Excellence World Summit.

Presenters will need to be available to discuss their Poster Presentation on both days of the summit, March 14 & March 15, 2018 during the morning and afternoon refreshment breaks.

Please click here to learn more.

Team Discounts

We understand the value of team knowledge sharing, and encourage the holding of team meetings & events around the summit.

To receive the team discount, simple click here to register and input the respective Registration Code. Discounts apply off the FULL PRICE only

Teams of 3+            receive a 25% discount with Registration Code: BTOES25 
Teams of 5+            receive a 35% discount with Registration Code: BTOES35
Teams of 7+            receive a 40% discount with Registration Code: BTOES40
Teams of 10+          receive a 45% discount with Registration Code: BTOES45
Teams of 20+          receive a 50% discount with Registration Code: BTOES50

You do not have to book the entire team together at the same time, but you are expected to meet the threshold and any deadline dates, to qualify for that discount to avoid your price being readjusted to the appropriate discount level or full price. 

You can also book under one name, and edit the attendees names later. Please forward this email to your team members that would benefit from attending.

Register Now

See you in Orlando.

We look forward to welcoming you.

Be sure to connect with our CEO on LinkedIn for exclusive updates 
Download the most comprehensive OpEx Resport in the Industry

The Global State of Operational Excellence: Critical Challenges & Future Trends seeks to understand the most crucial issues, priorities and successes faced by OpEx Practitioners in 2017. We’ve compiled the responses of hundreds of Operational Excellence practitioners to offer key insights into the state of Operational Excellence, including measures of success, the greatest developments, and much more in the following report.

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What is Operational Excellence

Operational Excellence is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever is today’s technology driven rapidly changing business models, which require organizations to undergo end-to-end business transformation. Operational Excellence can also be viewed as execution excellence.

Some of the key process methodologies used are Lean Thinking, Six Sigma, Hoshin Planning, Balanced Scorecard etc.

However, the focus of Operational Excellence goes beyond the traditional continuous improvement methods to a long-term change in organizational culture. Companies in pursuit of Operational Excellence do two things significantly differently than other companies: they manage their business and operational processes systematically and invest in developing the right culture.

Operational Excellence manifests itself through integrated performance across revenue, cost, and risk. It focuses on meeting customer expectation through the continuous improvement of the operational processes and the culture of the organization. The goal is to develop one single, integrated enterprise level management system with ideal flow. The second component, a culture of Operational Discipline, is commonly described as doing the right thing, the right way, every time. This culture is built upon guiding principles of integrity, questioning attitude, always problem-solving, daily continuous improvement mind-set, level of knowledge, teamwork, and process driven.

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