Charlotte Kelly
By
April 20, 2017

Award Winning Case Study: IBM Improving Customer Experience

We are proud to offer our BTOES Insights community with access to the very best Award-Winning Case Studies of the Business Transformation & Operational Excellence Awards, 2017! You can learn more about the awards here

Best Achievement of Operational Excellence in Technology & Communications: IBM - Improving Customer Experience through Cognitive Watson Automation technology

"IBM Global Business Services (GBS), in partnership with IBM Research global teams, has created a powerful end-to-end automation solution leveraging Watson technology. The infusion of cognitive solutions introduced various innovations that greatly helped to automate manual and repetitive activities to promote quality, efficiency, and productivity for enhanced business outcomes."

We sat down with Elli Hurst of IBM to discuss their experiences over the course of this project: 

 

DOWNLOAD NOW: Best Achievement of Operational Excellence in Technology & Communications: IBM - Improving Customer Experience through Cognitive Watson Automation technology

IBM cover.png

All the best,

Charlotte Kelly
Editor
BTOES Insights


Enjoy!

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