We are proud to offer our BTOES Insights community with access to the very best Award-Winning Case Studies of the Business Transformation & Operational Excellence Awards, 2017! You can learn more about the awardshere.
Best Achievement of Operational Excellence in Technology & Communications: IBM - Improving Customer Experience through Cognitive Watson Automation technology
"IBM Global Business Services (GBS), in partnership with IBM Research global teams, has created a powerful end-to-end automation solution leveraging Watson technology. The infusion of cognitive solutions introduced various innovations that greatly helped to automate manual and repetitive activities to promote quality, efficiency, and productivity for enhanced business outcomes."
We sat down with Elli Hurst of IBM to discuss their experiences over the course of this project: