THOUGHT LEADER: Riad (Ray) Ardahji, Zimmer Biomet



ARTICLE: Right People, Right Place

Recently, I had someone respond that Lean was basically "all that foundation stuff" (5S, L...



ARTICLE: Running a Change Program, "Business as Usual"

With the proliferation of Operational Excellence Programs, making change happen in the bus...



CASE STUDY: Operational Excellence Project Award Winner WNS

WNS is a global provider of Business Process Management and Outsourcing solutions for 200+...



ARTICLE: Are you a "Toxic Leader"?

Like me, you’ve likely worked for several individuals throughout your career—both good and...



ARTICLE: SWAT Team Principles Part 2 - Training like your Life Depends on It

Read SWAT Team Principles Part 1



ARTICLE: Innovating vs. Operating?

Is innovation on the agenda of your organisation, perhaps it is one of your organisation’s...



ARTICLE: 4 Strategic customer service pillars you can’t ignore

Gone are the days when customer service was viewed as an overhead and a non-value add cost...



ARTICLE: Operations Improvement: Common sense is thy name!

Operations Improvement: Lean, TPM, TOC, Six Sigma, WCM…the list is endless and so are oppo...



ARTICLE: What is World Class Manufacturing, and How Do You Measure it?

Question: What is world class and how do you measure it?



CASE STUDY: Operational Excellence Award Winner Infosys

Infosys, a global leader in technology services & consulting, helps clients in more than 5...



THOUGHT LEADER: Rick Hepp, Bristol-Myers Squibb

Rick Hepp, Executive Director of Operational Excellence at Bristol-Myers Squibb will be a ...



ARTICLE: Building the 'Fit' Organization

If you’re trying to get fit, don’t try to lose weight. And if you’re a business trying to ...



ARTICLE: Don't Cut Costs, Develop People

No matter how much people know better, no matter how much "lean" training and no matter ho...



THOUGHT LEADER: Ezra Eckhardt, Wave Form Systems, Inc.

Ezra is just one of the many esteemed Operational Excellence thought leaders giving his pe...



CASE STUDY: Operational Excellence Award Winner Wipro

Wipro delivers IT Services, Business and Technology Consulting, IT Outsourcing and System ...



ARTICLE: Lean and the BMI ( Body Mass Index ) Analogy for Manufacturing

The word Lean conjures up several images in people’s mind whenever it is mentioned. On a p...



THOUGHT LEADER: Peter Evans, LEGO

Director of Lego continuous improvement at LEGO, BTOES Insights is proud to announce Peter...



CASE STUDY: Operational Excellence Award Winner Delphi Powertrain

Delphi offers unique systems level knowledge and analysis resources for manufacturers of m...



ARTICLE: Digital businesses don't work without the internet. So what is your outage plan?

It seems obvious, but digital businesses require the internet. Therefore, they are more at...



THOUGHT LEADER: Beth Schmidt, Mutual of Omaha



ARTICLE: A Coffee Rant - How Many Steps Does it Take to Fill My Iced Coffee?

Let me start off by saying I don’t drink coffee. Ever. Never have. Never will.



CASE STUDY: Operational Excellence Award Winner SONOCO

Sonoco is a global provider of packaging products and services, delivering innovative solu...



THOUGHT LEADER: Charles DeBusk, Universal Health Services



CASE STUDY: Operational Excellence Award Winner PACCAR

PACCAR is a global leader in the design, manufacture and customer support of high-quality ...



ARTICLE: The 'Performance Management' Myth

I honestly didn't think this was still a big argument.  I thought this was something that ...



ARTICLE: How Do You Re-engage an Apathetic, Aging Workforce?

QUESTION: This reader’s question asks about “how to re-engage an aging workforce?” I’m par...



THOUGHT LEADER: Jean Lu, Vanguard



THOUGHT LEADER: Alex Jones, Intel

Alex, Lean Transformation Leader at Intel, is just one of the many esteemed Operational Ex...



THOUGHT LEADER: Sayeed Sanaullah, Wells Fargo



ARTICLE: Are you a 'What' Leader, or a 'How' Leader?

How many times, have you sat in a business review where someone was presenting how well a ...



THOUGHT LEADER: Norbert Majerus, Lean Champion, Goodyear Tire & Rubber



ARTICLE: Mentoring – The Most Charitable Form of Leadership

Who wouldn't want to have “The Most Interesting Man in the World” as their own personal Me...



ARTICLE: What Will Process Excellence Look Like In 2025?

“We wanted flying cars and got 140 character tweets” When people predict the future they a...



THOUGHT LEADER: Maria Thompson, Global Innovation Framework Director, ITW



ARTICLE: How Many Experts are Needed to Embark on a Lean Journey?

QUESTION: We are starting discussions about trying to start a lean initiative and are in d...



THOUGHT LEADER: Christopher Govero, Hospital Sisters Health Systems

Executive Director of Performance Improvement and Outpatient Services at Hospital Sisters ...



THOUGHT LEADER: Joseph Spadaford, Chief Operations Strategy Officer, Computershare



REVIEW: Operational Excellence - Industry Leaders & Pressing Issues

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



PARTNER ANNOUNCEMENT: Thought Leadership Webinar Series on Business Transformation & Operational Excellence

We are excited to announce an offer from our partner, the Business Transformation & Operat...



ARTICLE: Making Cost Cutting Stick: 5 steps to create a better "cost culture"

While the price of crude oil dropped by more than half in 2014, many oil & gas executives ...



THOUGHT LEADER: Kevin Goldsmith, CTO, Avvo



ARTICLE: Continuous Improvement - High-Tech or High-Touch?

We love our gadgets. Some people travel with several—if not a dozen or more—high-tech devi...



ARTICLE: Lean Six Sigma Could Blind You

I'm not against Six Sigma, Let's just get that out of the way. I'm not a "Six Sigma Hater"...



THOUGHT LEADER: Mustafa Abdulali, NCH Healthcare System



Lean Six Sigma Must Be a Waste of Time and Energy, or; Why You Need Lean Six Sigma

Joseph Paris is the founder of the OpEx Societyand XONITEK. Read his thoughts on why Lean ...



ARTICLE: How customer centric is your customer service? Are you ready for a reality check?

There are hundreds of books and thousands of articles written on customer service culture ...



THOUGHT LEADER: Ted Revilock, Coca Cola



REPORT: Progressive CFOs: Inspired By What's Required

This content, and the report (available here) has been provided courtesy of BPI Network. F...



ARTICLE: High Potentials are Made, Before They can be Found

Almost every other day there's some article revolving around identifying the "high potenti...



ARTICLE: What is the Best Way to Begin a Lean or Continuous Improvement Journey?

Question: We are a small company with approximately 150 employees, 3 manufacturing locatio...



ARTICLE: Digital Transformation - You're Probably Doing it Wrong

Digital transformation is unquestionably a blisteringly hot topic across enterprises today...



REVIEW: Operational Excellence - Final Insights

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



ARTICLE: What makes Google, GOOGLE?

My last day at Google!



ARTICLE: SWAT Team Principles, Part 1:  Commit to Your Strategy and Execute!

 I had the honor of spending an entire day training with a local SWAT team as a result of ...



ARTICLE: What can we learn from the church about managing culture?

More leaders are recognizing that deliberately managing culture is important. Executives a...



ARTICLE: Tripping Over Standard Work

A while back, I had a conversation with a colleague regarding a company’s “Standard Work” ...



Agile Leadership: Do You Embrace a Fixed or Growth Mindset?

In my opinion, one of the best business books of all time is Dr. Seuss’s “Green Eggs and H...



REVIEW: Areas of Investment

Where are you focusing your time and money? There?...Really? 



Creating a Culture that Sustains 5S and Operational Excellence

QUESTION: One of the most basic practices of lean is a culture of 5S at each work station....



ARTICLE: The Spotify model: how to create, dissolve, and remix teams to be more dynamic and more innovative

 



REVIEW: Critical Challenges Facing Professionals

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



ARTICLE: Fear the Smart Parking Meter

So is this “digital revolution” even a thing? Or is it just another cynical concept promot...



Operational Excellence - The Greatest Developments, The Latest Predictions

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



ARTICLE: Creating an efficient workforce in the digital world

My first role on arrival in London in 2003 was as a conference producer; what a great time...



REVIEW: CX as a Priority in Operational Excellence

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



Ring the bell, if you’re treated well! Behavior engineering lessons from a road side food truck.

I knew that the evening was going to be slow with my wife visiting her cousin for a couple...



ARTICLE: To Understand Business Processes, Just Use Your Loaf

In a previous career Brian was a manufacturing quality engineer at GE medical systems wher...



How 'Managing Up' can Boost Your Continuous Improvement Results

The topic for this article is “Managing Up.” This subject is the result of an excellent, s...



LONG ARTICLE: What Can Organization Leaders Do to Create & Manage Culture Change?

QUESTION: What are the two (or three or five or seven) most important things organization ...



LONG ARTICLE: Are Your Managers Company Doctors or Coroners?

Are your managers operating as company doctors or coroners?  A bizarre question, maybe, bu...



ARTICLE: Spicy Noodles, Hot Sauce & Service Excellence

Indo-Chinese cuisine. Over the last two decades, the Indian community across the globe has...



ARTICLE: Why Does Change Fail the Majority of the Time?

As CEO and President of Atrion, a leading IT services firm, Tim Hebert is committed to exp...



REPORT: The Value-Switch for Digitalization Initiatives: Business Process Management

Dr. Mathias Kirchmer has worked successfully in an international environment serving clien...



WHITE PAPER: Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Award

 Gregg Young is the President & Founder of Young Associates. With 30+ years in the industr...



What's Next after Lean and Six Sigma?

Larry is Founder of Pathways to Manufacturing Excellence, and a veteran of 35 years in the...



ARTICLE: In Praise of Ignorance

Daniel Markovitz is the author of two Shingo Research Award-winning books, Building the Fi...



ARTICLE: WOW!! You are so cool, you have a Strategy!

An early entrepreneur in social media, Bala is a strategic customer service leader with a ...



ARTICLE: Silicon-Based Life Forms & Customer Service: My Interview With a Robot

A serial entrepreneur, Ian Gotts is CEO and founder of Q9 Elements. Elements is a freemium...



Customer Experience Lessons Straight from the Toilets of Singapore Airport

I am a frequent visitor to Singapore but for this time around, it was just a 45 minutes tr...



WHITE PAPER: The Process of Process Management: Strategy Execution in a Digital World

White Paper by Dr. Mathias Kirchmer & Peter Franz Business strategies and operations need ...



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