Courtesy of Spectrum Health ,'Spectrum Health Improvement Prioritization' offers the following exceptional takeaways:
Transparency of Performance - highlighting problems and making them visible
Improvement projects tracked by the Obeya and iHub work
Delivery of Care designed around the patient
Payment and incentives based on value and outcomes
Transformation House link
Primary focus is on Management System and Leadership Behaviours
About Spectrum Health
Spectrum Health is an integrated health system, with an award-winning health plan, teams of nationally recognized doctors and providers and a network of hospitals and care facilities spanning 13 counties through West Michigan. Download this slide deck to see Steve Stenberg and Jim Crocker discuss their journey and 'Spectrum Health Improvement Prioritization'.
About the Authors
Steve Stenbergis the Senior Director of Process Improvement at Spectrum Health, a 26,000-employee integrated healthcare system with 12 hospitals and over 180 ambulatory sites as well as an award winning Health Plan. Spectrum Health has been recently named one of the nation’s top 15 health systems for the sixth time. Steve works with all facets of the health care system, from the insurance side, revenue cycle, hospital and ambulatory operations. Major projects Steve and his team are working on are the transition to one EMR system as well as optimizing revenue cycle operations and the strategy deployment. Steve is also actively working on integrating the various improvement methodologies within the health system.
Steve has over 30 years’ experience in leadership and continuous improvement. He has studied and implemented lean systems in many different industries. Steve has spent the last 4 years at Spectrum Health.
Steve started his career in the automotive industry working for 17 years at Donnelly Corporation where he held many different positions such as General Manager, Plant Manager, Manufacturing Manager, Advanced Quality Engineer as well as Shop Floor Supervisor. Steve has also spent 10 years as an Independent Lean Consultant for healthcare and manufacturing companies. Some notable clients are ITT, Honeywell, Dublin Aerospace, Faurecia, Johnson & Johnson, Florida hospital, Carolinas Healthcare and Trinity Health to name a few. He has completed 3P events and projects in Mexico, China, Japan, Ireland, Canada, Czech Republic and the United states. Steve is deeply trained in the Toyota Production System and Shingo Principles, and is a Lean Six Sigma Black Belt Champion, and contributing author to Shingo Award Winning book, Leveraging Lean in Healthcare, and co-author of Lean Practitioner’s Field Book. He holds an Industrial Engineering degree.
Jim Crocker is a Manager of Process Improvement at Spectrum Health, a 26,000-employee integrated healthcare system with 12 hospitals, over 180 ambulatory sites, and an award-winning Health Plan. Spectrum Health has been recently named one of the nation’s top 15 health systems for sixth time. Jim’s primary focus has been developing a culture of improvement at Spectrum’s Helen DeVos Children’s Hospital.
Jim has over 25 years’ experience in quality and continuous improvement, with most of that experience as an employee at tier 1 automotive suppliers. Jim has spent the last 2.5 years at Spectrum Health.
Jim has a B.S. in Liberal Studies and is currently finishing his Master’s degree in Healthcare Administration.
These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES). To learn more, please visitbtoes.com.
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