The Best Operational Excellence Quotes

Courtesy of Nemours, 'Leading Culture Change through Lean Leadership & Continuous Improvement' offers the following exceptional takeaways:

Presenting how to lead a culture change across operations & support services through work in the revenue cycle, patient throughput work, and lean skill development.
Demonstrating successes & challenges to getting senior leaders consistent engagement in improvement efforts
Defining the leadership's role in Cultural Change

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What is Continuous Improvement?
What is Lean?

About Nemours

Nemours is a non-profit health organization that is dedicated to life-changing medical care and research, helping kids grow up healthy, advocating for kids nationally and training tomorrow's pediatric experts. It has had considerable benefits with operational excellence since they embarked on this journey several years ago, but how have they sustained this in the organization? Download this slide deck to see Hal Williams discuss their journey, and how to lead culture change through lean leadership and continuous improvement, which achieved significant benefits for their organization.

About the Author

hal williams picture Hal Williams, Operational Vice President of Finance for Central Florida, joined Nemours in 1996. As a graduate from the University of North Florida, Hal has a background in Accounting, Cost Decision, Budgeting, and Operations. Hal has led an enterprise-wide effort to improve revenue cycle processes and patient satisfaction since 2015. Serving as one of the Executive Sponsors and on Management Guidance Team, Hal & other leaders steer and support a group of revenue cycle & operational leaders through their improvement projects. Through his coaching, commitment to this work, and ongoing development of his teams, Hal has been a driver of culture change and continuous improvement within the organization.

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These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES). To learn more, please visit btoes.com.