How can you utilise Operational Excellence to encourage Innovation & Agility within your own organization?
Courtesy of Ebay, the Slide Deck Resource, 'Debunking Myths: How Operational Excellence Fosters Innovation and Agility' offers the following exceptional takeaways for innovation & agility professionals:
- Zac Jacobson, Senior Director, Global Business Excellence & Customer Insights, Ebay
Zac is Senior Director of Business Excellence and Customer Insights for eBay Marketplaces. In this capacity, he is responsible for the operating effectiveness of the Global Customer Experience organization which includes customer service, policy and risk management, billing and payments, and operations support service functions. His team’s mission is to create consistently excellent and efficient experiences that result in loyal customers.
About the Author
Zac has 20 years of global leadership experience spanning military/government, operations/manufacturing, and technology industries. He joined eBay in 2010 from the world’s largest drilling services company where he led global operations responsible for 5500 employees and the profitability, productivity, safety, and asset management of a $1.2B business. Prior to that, Zac served in a variety of leadership roles in operations; finance; strategy; and mergers, acquisitions, and divestitures.