BTOES Insights Official
August 17, 2017

EXCLUSIVE VIDEO: Leveraging Operational Excellence for Successful Acquisition Focused on the Client, Keybank

WATCH NOW: Leveraging Operational Excellence for Successful Acquisition Focused on the Client

WATCH NOW: Leveraging Operational Excellence for Successful Acquisition Focused on the Client


About the Presentation

Presented by Deb Lindway, Enterprise Director of Lean Six Sigma, Keybank

KeyBank has recently acquired First Niagara Bank and significantly increased the size of existing businesses, employee base, client base and added new service offerings. In this session Deb will discuss how they leveraged lean and six sigma throughout the assessment, planning and execution phases of the integration including:

- Client and Employee experience leveraging client impact tool for Retail Bank
- E2E process assessment for Mortgage Business
- Sales support model for Commercial Bank
- Post-merger strategic priorities for continuous improvement leveraging embedded talent


WATCH NOW: Leveraging Operational Excellence for Successful Acquisition Focused on the Client


About the Speaker

Deb Lindway is the Enterprise Director of Lean Six Sigma at KeyBank in Cleveland, Ohio. 
In this role, Deb has built a team and program focused on deploying a Lean Six Sigma pragmatic approach to enable business transformation across core business units. This approach improves efficiencies and ratio performance with focus on both revenue growth and expense reduction priorities.  Supported by alignment to the CFO, Deb and her team partners closely with business and finance leaders on strategic priorities. Improving client experience, simplifying E2E processes and achieving shared business value realization are a few of the goals achieved. 

The Enterprise LSS program has delivered over $50MM in financial benefit covering revenue and expense reduction in 3 years.  Prior to joining KeyBank, Deb was with Bank of America in multiple senior leadership roles and functions including Consumer Channel Technology, Enterprise Operations and Business Banking.   She obtained her Six Sigma certifications at GE during her 13 years in their materials business and holds MS and BS degrees in Chemical Engineering. 

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