BTOES Insights Official
By
August 08, 2017

EXCLUSIVE VIDEO: Improving Operational Throughput to Provide an Excellent Customer Experience, Universal Health Services

Improving Operational Throughput to Provide an Excellent Customer ExperienceWATCH NOW: Improving Operational Throughput to Provide an Excellent Customer Experience

About the Presentation

Presented by Chuck DeBusk, Vice President, Performance & Process Improvement

To address recent healthcare requirements, a big focus now is on patient experience and how they perceive the interaction with the hospital. In this presentation Chuck will discuss how they are:

 

WATCH NOW: Improving Operational Throughput to Provide an Excellent Customer Experience

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About the Speaker

Chuck DeBusk is Vice President; Performance & Process Improvement for UHS of Delaware, a subsidiary of Universal Health Services, Inc. Chuck’s current role is to provide leadership to Operations and Clinical Process Improvement, Pharmacy, Surgery, Radiology and Laboratory.  Chuck has over 30 years experience in healthcare and healthcare process improvement and is a Certified Lean Six Sigma Master Black Belt and a Registered Professional Engineer.  He holds an MS in industrial engineering from the University of Tennessee and a BS in industrial engineering and operations research from Virginia Tech. He can be reached at Charles.debusk@uhsinc.com.

WATCH NOW: More Videos from BTOES17

 


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