Presented by Zac Jacobson Sr. Director, Global Business Excellence & Customer Insights,eBay
eBay depends on Innovation and Agility to compete and succeed. Far too often, these efforts are thought to be at odds with management practices aimed at highly predictable and effective operations. Learn how eBay is reframing this paradigm through:
The journey to implement process-centered management in transactional and service delivery environments
Integrating process and technology to create consistently excellent customer experiences at scale
Using Voice of Customer (VOC) to implement quality
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