A final summary of what more than 150 industry professionals & OpEx practitioners have to say on the most pressing issues in the industry. 

BTOES Insights - in partnership with the Business Transformation & Operational Excellence World Summit – recently asked 150+ industry professionals to give us any final thoughts on 11 key areas of Operational Excellence. These areas, in order of ‘importance’ were:

#1 Customer Experience

#2 Strategy Execution

#3 Operational Excellence

#4 Culture

#5 Leadership

#6 Business Transformation

#7 Change Management

#8 Innovation

#9 Agility

#10 Process Automation

#11 Digital Transformation

The final part of this report series simply provides some final thoughts on these areas.

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BTOES Insights is created in partnership with BTOES17, the largest-scale leadership level event in the Business Transformation & Operational Excellence industry. To learn more about BTOES17, click here.