Ernie Spence
May 27, 2018

Creating a Culture of Operational Discipline that leads to Operational Excellence -

Creating a Culture of Operational Discipline that leads to Operational Excellence: Applying lessons from High-Reliability Organizations

DOWNLOAD THE WHITEPAPER: Creating a Culture of Operational Excellence Discipline that leads to Operational Excellence


Applying lessons from High-Reliability Organizations

As the world becomes more complex, the best companies and leaders are beginning to realize that improving culture is their greatest lever for achieving Operational Excellence. The complex system that many companies have become requires a different kind of culture—one that ensures its people do the right thing, the right way, every time, whether or not it has been written down, formally taught, or dictated. 

Establishing such a culture is no easy task, but it is a requisite for achieving and then sustaining operations excellence.  Such cultures are based on a set of guiding principles that have been deliberately established, communicated in a meaningful way from all levels of management, translated at all levels of the organization, and reinforced on daily basis—bringing the culture to life. 

The challenge is getting these principles instilled in the organization. It starts by necessarily learning what the current culture is and what each level of the organization thinks it ought to be. The gaps between what management and the front line thinks of the culture cannot be paved over on this journey or the road quickly crumbles.  From there, the task is to establish a set of principles aligned to the company’s definition of operational excellence and to embed them carefully at every level of the organization.

In this Vantage Point, we share the most important lessons we have learned through our research and experience working directly with High-Reliability Organizations (HROs) and our clients as they pursue Operational Excellence. Learn to develop a culture transformation framework that can be successfully used in many different organizations, and discuss some of the tools a leadership team will need during their transformation. 


Improve your productivity with a Company culture of Operational Excellence

Transforming your company’s culture may seem a daunting, or even a near-impossible task.  With the right approach, tools, and support, a successful transformation is not only possible, it can be a reality—and quicker than you might imagine. 

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.


Submit an Article

Become a Regular Contributor

AWARD 2019.png
Business Transformation & Operational Excellence World Summit 2018
Subscribe to Business Transformation & Operational Excellence Insights Now
btoeshelath square banner

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Leadership Premium Business Transformation Business Excellence Process Optimization Business Improvement Process Improvement Process Management Execution Excellence process excellence Continuous Improvement Lean Enterprise Healthcare and Medical Devices Lean Six Sigma Change Management BTOES Video Presentations Culture Transformation Culture BTOES18 BTOES HEALTH Enterprise Excellence Digital Transformation Customer Experience Strategy Execution Capability Excellence Technology Lean Lean Manufacturing Manufacturing BPM Innovation Process Automation Agility Process Design Systems Engineering Awards BTOES Presentation Slides thought leaders Adapting to Business Trends Agile Changing & Improving Company Culture Changing Customer Demands Execution & Sustaining OpEx Projects Failure to Innovate Integrating CI Methodologies Lack of/Need for Resources Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Leadership Understanding & Buy-In Maintaining key Priorities New Technologies Organizational Excellence Relationships Between Departments end-to-end Business Transformation Insurance Professional Services White Paper Operational Excellence Model Banking and Capital Markets Consumer Products & Retail Interview Operational Excellence Example Project Management Automotive and Transportation Frameworks BTOES17 Business Growth Data Data Analytics Kaizen Oil and Gas Pharmaceuticals and Life Sciences Report Robotic Process Automation Telecommunications Workplace Analytics Announcement BTOES18 Award Winners BTOES18 Awards Communications Digital Exclusive Infographic Jidoka Learning Resource Oil & Gas Recruitment Six Sigma Team The FAST lane