Creating a Culture of Operational Excellence Discipline that leads to Operational Excellence   Download Now
Intelligent Business Process Management Systems


Access White Paper Now


Get the Full Report Now


Download the Full EBook now

Recent content

BTOES Insights Official
October 21, 2016

THOUGHT LEADER: Ted Revilock, Coca Cola

Ted Revilock card.png

Director of Operational Excellence, Global Shared Services at Coca Cola, Ted Revilock is just one of the many esteemed speakers giving his perspective at our event partner, The Business Transformation & Operational Excellence World Summit (BTOES17). Giving his talk, 'Increasing Customer Satisfaction by Mapping the Customer Journey to Delivering Superior Service' in the Customer Experience Excellence Stream, we asked him to give us his thoughts on what he hopes to achieve at the Summit...

Tell us about your roles & responsibilities within your organization.

Design and Deploy Operational Excellence program across Shared Services organization based in 7 main service centers stationed across the world.

What are the critical challenges your presentation will address?

Introducing more excitement into the Operational Excellence program by incorporating Innovation and Customer Centricity.

After your presentation, what are you hoping the attendees will take away with them?
Operational Excellence has to be refreshed in people's minds to be effective.
What have been the biggest developments in Operational Excellence in the last 12 months, within your organization?

There has been a continued need to prove value [at Coca Cola]. Connecting Operational Excellence to Employee Experience.

How do you see Operational Excellence developing over the next 5-10 years within your organization?

I believe it will bring in more innovation, I.T. and non-I.T. related is going to drive an even greater level of efficiency and effectiveness.

If you could take any 3 lessons away from this summit, what would they be?

I am open to learning anything!

Ted has been with The Coca-Cola Company leading implementations of OE in Shared Services, Information Technology, Human Resources, Supply Chain and Franchise Bottling partners for 10 years.  Prior to The Coca-Cola Company, Ted worked in the Automotive Industry with Ford Motor Company and Tier I suppliers in product development.  In total Ted has been working as a continuous improvement professional for over 20 years. You can learn more about Ted's involvement at the Business Transformation & Operational Excellence World Summit here.

Expand Knowledge with Proqis Business Transformation & Operational Excellence Events

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.
Official Media Partner: Business Transformation & Operational Excellence World Summit
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
Business Transformation & Operational Excellence World Summit - BTOES17 - Watch the highlights now!

Subscribe to BTOES Insights

The Business Transformation & Operational Excellence Awards 2018


Operational Excellence: Snapshots Full Series

Download the Exclusive 6 in 1 report series on BTOES Insights FREE Now!

Download content

For instant access to more exclusive content, just click the previews below.

  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World