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BTOES Insights Official
November 15, 2016

THOUGHT LEADER: Rick Hepp, Bristol-Myers Squibb

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Rick Hepp, Executive Director of Operational Excellence at Bristol-Myers Squibb will be a part of the outstanding list of speakers at the Business Transformation & Operational Excellence World Summit (BTOES17).  Rick will be speaking in the Operational Excellence Summit stream, with his session, 'Achieving Enterprise Excellence by 2020: Linking Key Behavior Indicators and Key Performance Indicators to Deliver Ideal Business Results'. We asked Rick to provide us with a few insights into his presentation, hopes & expectations for the summit.

Tell us about your roles & responsibilities within your organization.

I am responsible for effectively moving our strategy into execution by facilitating the identification of the right work to accomplish strategy, the integrated planning of that work, and the effective management of change for our employees and members.,

What are the critical challenges your presentation will address?

In the midst of market pressure and rapid change, how do we assure we "change well"

This session will include:

  • Preparing leaders to lead change
  • Analyzing and ensuring employees and members are not saturated by constant change
  • Integrating change management into the strategy to execution life cycle
After your presentation, what are you hoping the attendees will take away with them?

Change management is a function of your strategy and planning processes and should be fully integrated.

What have been the biggest developments in Operational Excellence in the last 12 months, within your organization?
  • Focus on process management and ownership.
  • Recognition of the negative impacts of un-managed change.
How do you see Operational Excellence developing over the next 5-10 years within your organization?

Will become the institutionalized way we do business, not a separate function.

What key learnings would you like to takeaway from this conference?
  • How are others managing the speed of change?
  • What are the leadership development implications of OE and how are they being managed?

Rick has 12 Years Product & Process Technology Leadership experience in Chemical and Plastics Industry (Aldrich Chemicals, General Electric Plastics). 

Rick also holds 8 Years Global Sourcing/Supply Chain Management (GE Plastics); 19 Years as Six Sigma Quality Leader in Plastics, Insurance, and Health Care Industry. You can learn more about Rick's role at the summit here.


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