BTOES Insights Official
November 18, 2019

THOUGHT LEADER: Joseph Spadaford, Chief Operations Strategy Officer, Computershare

Screenshot 2016-10-25 21.49.10.png

Chief Operations Strategy Officer @ Computershare Joseph Spadaford will be joining a list of incredible speakers at the Business Transformation & Operational Excellence World Summit (BTOES17). Joseph will be speaking on  'Driving Change from Crisis Through Transformation' in the Culture Transformation Summit.

Tell us about your roles & responsibilities within your organization.

I am responsible for improving operating performance across lines of business by working with different management teams to address any significant challenges to execution and/or profitable growth.

What are the critical challenges your presentation will address?

When companies experience some major disruption to their operating or business models, it can create crisis conditions that threaten the very survival of an organization. Looking at these situations as leadership opportunities can often provide a powerful setting for applying principles of operational excellence to turn the tide.

After your presentation, what are you hoping the attendees will take away with them?

Some practical and proven techniques for recognizing the window of opportunity at perhaps the most challenging times, and taking the right early steps to build confidence, and then momentum, needed to cause a positive tipping point in your turnaround situation.

What have been the biggest developments in Operational Excellence in the last 12 months, within your organization?

A recognition of the value of an intervention from "outside the business" by experts with a disciplined approach-- the ability to quickly grasp the current state and capture the collective energy of the management team to set a course and apply the right tools to achieve sustainable results.

How do you see Operational Excellence developing over the next 5-10 years within your organization?

As a key element in the leadership training/and experiences of managers at all levels, but in particular at the VP level and above.

What 3 key learnings would you like to takeaway from this conference?

1. How other companies have created a culture of operational excellence beyond small teams of CI staff.

2. The role the CEO or COO plays in championing the deployment of OPEX and how sustainable it is when there is a change in executive leadership

3. How the emerging technologies for data analytics and process automation have changed the traditional approaches of OPEX deployment

Joe has over 30 years of experience in the financial services industry, primarily running large operating departments and businesses. As Chief Operations Strategy Officer he is responsible for driving operational excellence practices across all business lines and has led strategic change initiatives in the US, Canada and the UK. Before his current responsibilities, he was the firm's Chief Operating Officer of the US Equity Services business—the largest corporate stock transfer business in the US. You can learn more about Joseph's role at the summit here.


Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.
AWARD 2019-1
Copy of Copy of btoes19
Subscribe to Business Transformation & Operational Excellence Insights Now
Copy of Copy of btoes19 (1)

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Process Management Continuous Improvement Business Excellence process excellence Process Optimization Process Improvement Leadership Premium Enterprise Excellence Change Management Lean Lean Enterprise Organizational Excellence Execution Excellence Lean Six Sigma Capability Excellence BTOES18 Changing & Improving Company Culture New Technologies Culture Transformation end-to-end Business Transformation Agile Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments Digital Transformation Healthcare and Medical Devices Culture Customer Experience Exclusive BTOES Video Presentations BTOES HEALTH Technology Process Automation Strategy Execution Innovation Report Manufacturing BPM Lean Manufacturing Agility Systems Engineering Process Design Healthcare Awards BTOES Presentation Slides value creation Robotic Process Automation thought leaders Insurance data management innovation execution digital operations Customer Experience Excellence Professional Services Banking and Capital Markets Data Analytics White Paper Artificial Intelligence BTOES19 Consumer Products & Retail Operational Excellence Model Project Management Automotive and Transportation Digital business expansion revenue growth investment banking Interview Operational Excellence Example Primary Measure of succes Lean Culture Learning organization NPS Net Promoter Score Six Sigma business process automation transformation journey Data Frameworks Hoshin Planning Pharmaceuticals & Life Sciences Workplace Analytics BTOES17 Business Growth Client Feedback Strategy Communication Denial Management Education HealthcareTechnologies Hospitality & Construction Human Centered Design Innovation in Healthcare Integrated Decision Approach Integrated Decision Making Kaizen Oil and Gas Pharmaceuticals and Life Sciences Supply Chain Management Telecommunications Text Mining eHealth master text analytics virtual resource management Announcement BTOES18 Award Winners BTOES18 Awards Communications Employee Engagement Infographic Jidoka Learning Resource Oil & Gas Recruitment Team The FAST lane