Executive Director of Performance Improvement and Outpatient Services at Hospital Sisters Health System, Christopher will be leading the way in the dedicated Leadership track at the Business Transformation & Operational Excellence World Summit (BTOES17) . We asked him to share his thoughts on his presentation, 'Shifting the Culture with Employee Learning: Training your Employees in OpEx & Performance Improvement', and his expectations for the event.
Lead all things Performance Improvement, Quality and Outpatient Services including Imaging, Lab, Respiratory, and Revenue Cycle.
How data can help bridge the gap between front line staff colleagues and Executive Leadership to ensure engagement and improvement.
The importance of aligning metrics at the most senior level with metrics and actions the front line staff can impact.
Empowering the front line staff to be daily problem solvers and engaging them in the Strategic direction of the hospital.
Everyone will be empowered to solve problems and offer suggestions on what would best fit the needs of our patients.
1. Listening to other industries improvements to take back to my organization.
2. Understand the challenges other organizations are facing in OE.
3. Gain additional knowledge of what is best practices in using OE tools.