BTOES Insights Official
October 31, 2016

THOUGHT LEADER: Christopher Govero, Hospital Sisters Health Systems

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Executive Director of Performance Improvement and Outpatient Services at Hospital Sisters Health System, Christopher will be leading the way in the dedicated Leadership track at the Business Transformation & Operational Excellence World Summit (BTOES17) . We asked him to share his thoughts on his presentation, 'Shifting the Culture with Employee Learning: Training your Employees in OpEx & Performance Improvement', and his expectations for the event.
Tell us about your roles & responsibilities within your organization.

Lead all things Performance Improvement, Quality and Outpatient Services including Imaging, Lab, Respiratory, and Revenue Cycle.

What are the critical challenges your presentation will address?

How data can help bridge the gap between front line staff colleagues and Executive Leadership to ensure engagement and improvement.

After your presentation, what are you hoping the attendees will take away with them?

The importance of aligning metrics at the most senior level with metrics and actions the front line staff can impact.

What have been the biggest developments in Operational Excellence in the last 12 months, within your organization?

Empowering the front line staff to be daily problem solvers and engaging them in the Strategic direction of the hospital.

How do you see Operational Excellence developing over the next 5-10 years within your organization?

Everyone will be empowered to solve problems and offer suggestions on what would best fit the needs of our patients.

What 3 key learnings would you like to takeaway from this conference?

1. Listening to other industries improvements to take back to my organization.

2. Understand the challenges other organizations are facing in OE.

3. Gain additional knowledge of what is best practices in using OE tools.

Christopher Govero has over 15 years of Lean/Six Sigma process improvement experience in a wide range of industries, including Healthcare, Manufacturing Government, Department of Defense, Education and other service industries.  He has also spent time consulting both domestically and abroad..  You can learn more about Chris's role at the summit here.


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