BTOES Insights Official
October 31, 2016

THOUGHT LEADER: Christopher Govero, Hospital Sisters Health Systems

Christopher Govero.png

Executive Director of Performance Improvement and Outpatient Services at Hospital Sisters Health System, Christopher will be leading the way in the dedicated Leadership track at the Business Transformation & Operational Excellence World Summit (BTOES17) . We asked him to share his thoughts on his presentation, 'Shifting the Culture with Employee Learning: Training your Employees in OpEx & Performance Improvement', and his expectations for the event.
Tell us about your roles & responsibilities within your organization.

Lead all things Performance Improvement, Quality and Outpatient Services including Imaging, Lab, Respiratory, and Revenue Cycle.

What are the critical challenges your presentation will address?

How data can help bridge the gap between front line staff colleagues and Executive Leadership to ensure engagement and improvement.

After your presentation, what are you hoping the attendees will take away with them?

The importance of aligning metrics at the most senior level with metrics and actions the front line staff can impact.

What have been the biggest developments in Operational Excellence in the last 12 months, within your organization?

Empowering the front line staff to be daily problem solvers and engaging them in the Strategic direction of the hospital.

How do you see Operational Excellence developing over the next 5-10 years within your organization?

Everyone will be empowered to solve problems and offer suggestions on what would best fit the needs of our patients.

What 3 key learnings would you like to takeaway from this conference?

1. Listening to other industries improvements to take back to my organization.

2. Understand the challenges other organizations are facing in OE.

3. Gain additional knowledge of what is best practices in using OE tools.

Christopher Govero has over 15 years of Lean/Six Sigma process improvement experience in a wide range of industries, including Healthcare, Manufacturing Government, Department of Defense, Education and other service industries.  He has also spent time consulting both domestically and abroad..  You can learn more about Chris's role at the summit here.


Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.
AWARD 2019.png
Official Media Partner: Business Transformation & Operational Excellence World Summit
Subscribe to Business Transformation & Operational Excellence Insights Now
btoeshelath square banner

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Excellence Business Improvement Leadership Process Optimization Process Improvement Process Management Premium Continuous Improvement process excellence Execution Excellence Lean Enterprise Lean Six Sigma Change Management Enterprise Excellence Lean Capability Excellence BTOES18 Healthcare and Medical Devices Adapting to Business Trends Changing & Improving Company Culture Changing Customer Demands Execution & Sustaining OpEx Projects Failure to Innovate Integrating CI Methodologies Lack of/Need for Resources Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Leadership Understanding & Buy-In Maintaining key Priorities New Technologies Relationships Between Departments end-to-end Business Transformation Agile Culture Transformation Organizational Excellence BTOES Video Presentations Culture Digital Transformation BTOES HEALTH Customer Experience Strategy Execution Technology Lean Manufacturing Manufacturing BPM Innovation Process Automation Process Design Systems Engineering Agility Awards Report Exclusive BTOES Presentation Slides thought leaders Professional Services Insurance White Paper Operational Excellence Model Banking and Capital Markets Consumer Products & Retail Interview Operational Excellence Example Project Management Automotive and Transportation Frameworks Primary Measure of succes BTOES17 BTOES19 Business Growth Data Data Analytics Kaizen Oil and Gas Pharmaceuticals and Life Sciences Robotic Process Automation Telecommunications Workplace Analytics Announcement BTOES18 Award Winners BTOES18 Awards Communications Digital Infographic Jidoka Learning Resource Oil & Gas Recruitment Six Sigma Team The FAST lane