Charles 'Chuck' DeBusk is the VP of Performance & Process Improvement at United Health Services. Joining the speakers at the Business Transformation & Operational Excellence World Summit (BTOES17), Chuck will be speaking in the Customer Experience Excellence Stream with his session, 'Improving Operational Throughput to Provide an Excellent Patient Experience'.
My current role is to provide leadership to Operations and Clinical Process Improvement, Pharmacy, Surgery, Radiology and Laboratory.
How customer experience is affected by process and how process improvement can simultaneously improve throughput and customer experience.
That process improvement is about the customer not just about savings for the company.
Refinements and efficiency improvements in how we work with our hospitals to perform improvement projects. Increasing use of Simulation as a tool to explore improvement in patient throughput.
I see two paths - one is a growing sophistication in how operations excellence is delivered to our hospitals from the corporate group and the second is an increase in our hospitals ability to solve operations and process problems for themselves.
1) How other orgnaizations are making Op Ex both effective and efficient.
2) What the state of the art looks like in non-healthcare businesses and how that compares to our organization.
3) What other Healthcare organizations are doing around Op Ex.