Take a look at 3 brand-new Operational Excellence Frameworks available now on BTOES Insights, courtesy ofFlevy.com. Guides include Customer Experience, Digital Transformation, & Strategy Execution.
Framework Primer: Customer Experience
Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the Customer Experience, from a traditional linear process (with few touch points) to a continuous, circular process (with constant touch points).