Subscribe

 

Framework Primer: Customer Experience

Presentation Deck from Flevy.com

Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the Customer Experience, from a traditional linear process (with few touch points) to a continuous, circular process (with constant touch points).

 

Screenshot 2017-02-01 17.18.12.pngThis new approach to Customer Experience has been captured by many top-tier management consulting firms.  In fact, this presentation will provide overviews for 2 such frameworks:

 

  • McKinsey’s Customer Decision Journey

 

  • Accenture’s Nonstop Customer Experience Model

  

*Note the author of this document will receive your information entered to the right. 

 

 

Download Contributor Content Now

View More Contributor Content 

   

BTOES Insights is created in partnership with BTOES17, the largest-scale leadership level event in the Business Transformation & Operational Excellence industry. To learn more about BTOES17, click here.

BTOES AWARDS LONG Graphic
1-51
BTOES Awards Logo Base (5)-2
BTOES Awards Logo Base (4)-2
GTW Conference
RESEARCH REPORT NO DATE
2-54
Proqis Live Conferences
Untitled design-1

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences.
Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge 
from our industry leading virtual conferences.

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free.
Use code: BFH1120

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!