Debunking Myths: How Operational Excellence Fosters Innovation and Agility

Zac Jacobson, Sr. Director, Global Business Excellence & Customer Insights, Ebay
  • The journey to implement process-centered management in transactional and service delivery environments
  • Integrating process and technology to create consistently excellent customer experiences at scale
  • Using Voice of Customer (VOC) to implement quality
Debunking Myths: How Operational Excellence Forsters Innovation & Agility

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Debunking Myths: How Operational Excellence Fosters Innovation and Agility

    

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