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The Global State of Operational Excellence:
Critical Challenges & Future Trends

130 pages of the most comprehensive study of critical challenges and future trends within Operational Excellence.

RESEARCH REPORT 20212022

 

 

REGISTER FOR THE BTOES18 AWARDS NOW

 

"The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organisational achievements through the application of Operational Excellence programs. The focus of this elite awards program is to demonstrate to the global business community the real results, which organisations achieve through the successful implementation of Operational Excellence."

Read the Full Press Release

The Operational Excellence Platinum Awards Winners

How Sanofi achieved an operational excellence culture in their manufacturing - example of cultural transformation


Best Achievement of Operational Excellence in Pharmaceuticals & Life Science: Sanofi Pasteur

Learn how Sanofi's 'Big Opportunity' Project transformed their company from a substandard manufacturing culture to see massive Quality Improvement, an Operational Excellence culture and a profound Business Transformation. Read the Article

Read the example of how Sanofi achieved Operational Excellence culture in just 2 years.



 

 

 

Operational Excellence Example - How Philips achieved Operational Excellence in Business Transformation


Best Achievement of Operational Excellence in Business Transformation: Philips Lighting

Through the application of multiple tools and techniques within the Project Management, Lean, and Six Sigma methodologies within its project initiative, this example shows how Philips Lighting achieved consistent delivery reliability, pulled customer lead-times from 1% to 42%, and replicated these improvements across 50% of the Outdoor NA portfolio. Read the Article

Operational Excellence example - how Philips used lean six sigma to achieve successful business transformation

 

 

 

More Awards Winners: Operational Excellence Case Study Examples

how Black & Veatch achieved 2,000 participants globally as an effective platform for innovation, leadership development and value creation

Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch

Through the application of multiple tools and techniques within the Project Management, Lean, and Six Sigma methodologies within its project initiative, this example shows how Philips Lighting achieved consistent delivery reliability, pulled customer lead-times from 1% to 42%, and replicated these improvements across 50% of the Outdoor NA portfolio. Read the Article

Operational Excellence example - how Philips used lean six sigma to achieve successful business transformation

 

 

 

 

 

Example of embracing digital transformation and operational excellence in healthcare: Mentis Neuro Health


Best Achievement of Operational Excellence in Digital Transformation: Mentis Neuro Health

This Operational Excellence project is a fantastic example of a business identifying the problems caused by traditional ways of working, and solving them by deploying digital technologies and operational excellence methodologies to transform operations. Read the Article

This project is a fantastic example of a business identifying the problems caused by traditional ways of working

 

 

 

 

How Opex goes beyond process management, compliance, continuous improvement, and certifications to driving agility in execution with focus on improving process capability and people capability.


Operational Excellence Deployment Leader of the Year: Devender Malhotra, Wipro

"Operational Excellence (Opex) an essential part of organizational success. Going beyond the traditional focus on process management, compliance, continuous improvement, and certifications to driving agility in execution with focus on improving process capability and people capability. Opex drive can deliver Flawless Execution with enhanced customer experience. Organizations today recognize them as the raison d’être of their business."

Opex goes beyond the traditional focus on process management, compliance, continuous improvement, and certifications to driving agility in execution

 

 

 

 

How IBM achieved operational excellence in technology and communications - case study of Cognitive Watson
Best Achievement of Operational Excellence in Technology & Communications: IBM

IBM Global Business Services (GBS), in partnership with IBM Research global teams, has created a powerful end-to-end automation solution leveraging Watson technology. The infusion of cognitive solutions introduced various innovations that greatly helped to automate manual and repetitive activities to promote quality, efficiency, and productivity for enhanced business outcomes. Read the Article

Award Winning case-study example of how to promote quality, efficiency, and productivity for Operational Excellence via technology.

 

 

 

 

 

Award winning example of the Top 10 Success Strategies for an Operational Excellence culture: NextEra Energy

Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy

Learn NextEra Energy's Top 10 Operational Excellence Success Strategies in this award-winning case study example, focused on their 3 core principles of company culture:

  • We are committed to excellence.
  • We do the right thing.
  • We treat people with respect. Read Article

Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy  THE NEXTERA ENERGY TOP TEN OPERATIONAL EXCELLENCE SUCCESS STRATEGIES

 

 

 

 

 Johnson Controls Manufacturing Excellence Strategy and Deployment


Best Achievement of Operational Excellence in Manufacturing: Johnson Controls

The centerpiece of this case study strategy is the Johnson Controls Manufacturing System (JCMS). The system has four foundations – customer focus, stable production environment, zero tolerance for waste, and organize around pull – and nine principles that provide a comprehensive model with clear roadmaps for engaging employees, driving manufacturing excellence and growing the business via One Johnson Controls Way of manufacturing.

Operational Excellence example - Johnson Controls Manufacturing Excellence Strategy and Deployment

 

 

 

 

Operational Excellence case study example :Optimizing the Supply Chain


Best Operational Excellence Achievement in Technology-Enabled Process Automation: Memorial Sloane Kettering Cancer Centre

"The goal for Supply Chain Department is timely, responsive, accurate, efficient, and effective procurement services to support all services through the use of technology for automation, data analysis and predictive analytics for superior decision making. We seek continuous improvement of the procurement and inventory management processes through competitive business strategies and advanced technologies."

Operational Excellence example - Best Achievement in Technology-Enabled Process Automation: Memorial Sloane Kettering Cancer Centre

 

 

 

 

Operational Excellence in Healthcare:  INNOVATIVE QUALITY IMPROVEMENTS DRIVING FOCUSED ORGANIZATIONAL CHANGE


Best Achievement of Operational Excellence in Healthcare
: University Health Network

This Operational Excellence example study shows significant process and quality improvements for over 1,500 clinicians and 3,000 students, a 70% increase in timely completion, and a 120% increase in timely delivery of Discharge Summaries. Getting better at this process and understanding its utility for patients and primary care, has enabled UHN to drive quality improvement through a patient-centred approach.

Operational Excellence example - Best Achievement of Operational Excellence in Healthcare: University Health Network

   
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