Charlotte Kelly
By
January 29, 2018

Devender Malhotra, Operational Excellence Deployment Leader of the Year 2017

Panel Discussion discussion between the Awards winners from the Business Transformation & Operational Excellence World Summit, including IBM, Sanofi, Philips, Wipro, and many more. Devender Malhotra, Operational Excellence Deployment Leader of the Year

"Thinking on my experience the past two years, I can think of one of my 4 main points to succeed in driving Customer Centricity in an Operational Excellence Project:  Don't treat a project as a process initiative, think of it as a Change Management initiative."

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organisational achievements through the application of Operational Excellence programs.  

The focus of this elite awards program is to demonstrate to the global business community the real results, which organisations achieve through the successful implementation of Operational Excellence. The Business Transformation & Operational Excellence Awards, organized by Proqis announced Devender Malhotra, Vice President and Chief Quality officer, Wipro Limited   (www.wipro.com), as the winner of the 2017 Operational Excellence Deployment Leader of The Year Award.  In light of our recent announcement of the 2018 Awards shortlist, we're sharing Devender's comments on his win:

"As deployment leader for customer centricity, we continue to strive the customer success and strengthen our delivery processes for flawless execution.

Last year’s Business Transformation & Operational Excellence World Summit & Industry Awards (learn more here) provided incredible additional insights for me to implement some new initiatives. This year we are looking at going beyond customer satisfaction and looking at various digital initiatives for operational excellence.

We have started deploying BoTs and Robos have become integral part of our delivery. Digital is going to be the future, and a Digital mindset is required for business transformation. With this in mind, we are working on implementing a number of competency initiatives within our organization for driving Digital culture. I am pleased to say I am thoroughly looking forward to participating in future sessions, and sharing our experiences.. "

Take a look at the panel discussion from the 2017 Business Transformation & Operational Excellence Awards below, and if you'd like to learn more about any of last year's Operational Excellence projects, you can download the winning case studies here!

WATCH THE 2017 AWARD WINNERS PANEL DISCUSSION NOW

 

Panel Discussion from the Business Transformation & Operational Excellence Awards
This video session covers a 45 minute discussion between the Awards winners from the Business Transformation & Operational Excellence World Summit, including IBM, Sanofi, Philips, Wipro, and many more. 

All the best,

Charlotte Kelly,
BTOES Insights


Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.
504x672
AWARD 2019-1
Copy of Copy of btoes19
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
certificate
png
btoes19healthcare
png
3-30
png
Copy of Copy of btoes19 (1)
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Process Management Business Excellence Continuous Improvement Process Optimization process excellence Leadership Process Improvement Premium Execution Excellence Change Management Enterprise Excellence Lean Enterprise Lean Lean Six Sigma Organizational Excellence BTOES18 Capability Excellence Culture Transformation Healthcare and Medical Devices Changing & Improving Company Culture Digital Transformation New Technologies Execution & Sustaining OpEx Projects end-to-end Business Transformation Agile Lack of/Need for Resources Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Leadership Understanding & Buy-In Maintaining key Priorities Relationships Between Departments Culture BTOES HEALTH BTOES Video Presentations Customer Experience Exclusive Technology Process Automation Innovation Strategy Execution Manufacturing BPM Lean Manufacturing Report Agility Systems Engineering Process Design Awards BTOES Presentation Slides thought leaders Data Analytics Healthcare Insurance Robotic Process Automation Professional Services Banking and Capital Markets White Paper BTOES19 Consumer Products & Retail Customer Experience Excellence Operational Excellence Model Project Management value creation Automotive and Transportation data management innovation execution Artificial Intelligence digital operations Interview Operational Excellence Example Digital business expansion revenue growth Data Frameworks Learning organization Primary Measure of succes Workplace Analytics transformation journey BTOES17 Business Growth Communication Human Centered Design Kaizen Lean Culture NPS Net Promoter Score Oil and Gas Pharmaceuticals & Life Sciences Pharmaceuticals and Life Sciences Six Sigma Telecommunications Text Mining business process automation investment banking text analytics Announcement BTOES18 Award Winners BTOES18 Awards Client Feedback Strategy Communications Denial Management Education HealthcareTechnologies Hoshin Planning Hospitality & Construction Infographic Innovation in Healthcare Integrated Decision Approach Integrated Decision Making Jidoka Learning Resource Oil & Gas Recruitment Supply Chain Management Team The FAST lane eHealth master virtual resource management