BTOES Insights Official
September 08, 2017

EXCLUSIVE VIDEO: Building Solutions that Transform the Business -- and the Customer Experience


WATCH NOW: Successfully Managing Compliance with Operational Excellence and Process Automation

WATCH NOW: Successfully Managing Compliance with Operational Excellence and Process Automation

About the Presentation 

Understanding the needs of a changing business model, Pethealth recognized the importance of:  1) Strengthening its customer relationships, 2) Enhancing operational excellence and 3) Expediting its claims processing, This case study describes how the company transformed its claims fulfillment system expediting the >10,000 claims submitted monthly, addressing and exceeding goals for its system.

In this session, Stuart Janzen, chief architect, will discuss:

  • The challenge of automating Pethealth’s claims fulfillment process
  • Creating a solution that maps to process improvement initiatives
  • The impact on company culture as a result of transforming its processes
  • The benefits of automated customer communication, centralized documents and reduced claims turnaround
  • Providing on-demand metrics that address auditability and compliance 

WATCH NOW: Successfully Managing Compliance with Operational Excellence and Process Automation

About the Speaker


Stuart Janzen is Senior Solutions Architect at Pethealth Insurance, Inc. , where he was recently selected as a 2017 award finalist for his work in transforming a highly ineffective claims process by automating 98% of the tasks, reducing labor by 65%, elimination 100% of duplicate data entry, vastly improving customer satisfaction, and speeding the entire process up by 75%.

For the last 18 years, Stuart has been creating efficient solutions within BPM framework and environments.  By identifying and analyzing poor processes, Stuart has created and implemented new transformative processes in the transportation, education, health care, manufacturing, oil and gas, government, banking and insurance industries.

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