Understanding the needs of a changing business model, Pethealth recognized the importance of: 1) Strengthening its customer relationships, 2) Enhancing operational excellence and 3) Expediting its claims processing, This case study describes how the company transformed its claims fulfillment system expediting the >10,000 claims submitted monthly, addressing and exceeding goals for its system.
In this session, Stuart Janzen, chief architect, will discuss:
The challenge of automating Pethealth’s claims fulfillment process
Creating a solution that maps to process improvement initiatives
The impact on company culture as a result of transforming its processes
The benefits of automated customer communication, centralized documents and reduced claims turnaround
Providing on-demand metrics that address auditability and compliance
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