Understanding the needs of a changing business model, Pethealth recognized the importance of: 1) Strengthening its customer relationships, 2) Enhancing operational excellence and 3) Expediting its claims processing, This case study describes how the company transformed its claims fulfillment system expediting the >10,000 claims submitted monthly, addressing and exceeding goals for its system.
In this session, Stuart Janzen, chief architect, will discuss:
Stuart Janzen is Senior Solutions Architect at Pethealth Insurance, Inc. , where he was recently selected as a 2017 award finalist for his work in transforming a highly ineffective claims process by automating 98% of the tasks, reducing labor by 65%, elimination 100% of duplicate data entry, vastly improving customer satisfaction, and speeding the entire process up by 75%.
For the last 18 years, Stuart has been creating efficient solutions within BPM framework and environments. By identifying and analyzing poor processes, Stuart has created and implemented new transformative processes in the transportation, education, health care, manufacturing, oil and gas, government, banking and insurance industries.WATCH NOW: More Videos from BTOES17