BTOES Insights Official
September 24, 2019

BTOES - SPEAKER SPOTLIGHT: To Know Where You’re Going, You Must See What You’re Doing

Courtesy of Country Financial, Ryan Leuty wrote a synopsis of his speaking session discussing 'To Know Where You’re Going, You Must See What You’re Doing'. Click here to download the full presentation.




Getting a handle on the day-to-day activities of your area can be as simple as structured, regular conversations with your teams.  Using huddles, you can assess capacity issues, focus priorities and ensure that you are making progress on annual goals. 


In this session, you will see how to get started, as told through the experience of a successful roll-out of 12 huddles in a single department.  Additionally, you’ll learn lessons from huddles that have not sustained. 


Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (10)

You’ll learn the key steps to take at the start, so that you have the best chance to be successful.  We’ll also cover how to grow the capabilities and maturity of your board, so that it becomes an evolving tool to suit the needs of your business and become one of your primary mechanisms for continuous improvement. 


Join this session to see how the huddles progressed in its first year and most importantly, how the metrics improved.  You’ll see how you can realize benefits in your operations without any additional process work or chasing defects.  This becomes the platform for empowerment and engagement of your employees by giving them all the relevant information to make the right decisions each and every day.  Expect a conversational session with time to address your questions and specific situations.



About the Author

Ryan leuty image newRyan Leuty,
Operational Excellence | Black Belt,
Country Financial

Ryan Leuty is a certified Lean Six Sigma Black Belt for COUNTRY Financial.  With experience in DMAIC and Process Management, he has a track record of leading teams towards solutions that make their processes more efficient and mistake-free.  Ryan partners with business areas to improve the customer experience and ensure employees can focus on value-add activities.

Ryan has used Lean Six Sigma in many areas of insurance, including billing, claims, agency, commercial and farm underwriting.  His passion for cultivating the knowledge of teams and making the flow of work visible is apparent in the success of Ryan’s projects and the relationships he builds along the way.  Ryan also enjoys leading Yellow Belt classes and mentoring Green Belts.

Previously, Ryan served as Assistant Director of IT for McLean County, IL where he oversaw day-to-day operations and led several transformational projects like VoIP, point-to-point wireless, and a website overhaul.  He holds an M.B.A and a Bachelors in Systems Analysis and Design from Illinois State University.  Ryan enjoys spending time with his family, woodworking and playing guitar.



The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.


Quick Links



BTOES19 Awards


There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.



Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.



Submit an Article

Become a Regular Contributor

Access all 75 Award Finalist Entires
AWARD 2019-1
Copy of Copy of btoes19
Subscribe to Business Transformation & Operational Excellence Insights Now
Copy of Copy of btoes19 (1)

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Process Management Continuous Improvement Business Excellence process excellence Process Optimization Process Improvement Leadership Enterprise Excellence Change Management Premium Lean Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture end-to-end Business Transformation Agile Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Adapting to Business Trends BTOES18 Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments Culture Transformation Digital Transformation Healthcare and Medical Devices Culture Customer Experience Exclusive Process Automation BTOES Video Presentations Technology BTOES HEALTH Strategy Execution Innovation Report Manufacturing BPM Lean Manufacturing Agility Systems Engineering Healthcare Process Design value creation Insurance Robotic Process Automation data management Awards digital operations innovation execution BTOES Presentation Slides thought leaders Customer Experience Excellence Banking and Capital Markets Professional Services Data Analytics Artificial Intelligence White Paper investment banking BTOES19 Consumer Products & Retail Digital Operational Excellence Model Project Management Automotive and Transportation Primary Measure of succes business expansion revenue growth Interview Learning organization Operational Excellence Example business process automation transformation journey Lean Culture NPS Net Promoter Score Six Sigma Data Frameworks Hoshin Planning Pharmaceuticals & Life Sciences Supply Chain Management Workplace Analytics BTOES17 Business Growth Client Feedback Strategy Communication Denial Management Education HealthcareTechnologies Hospitality & Construction Human Centered Design Innovation in Healthcare Integrated Decision Approach Integrated Decision Making Kaizen Oil and Gas Pharmaceuticals and Life Sciences Telecommunications Text Mining eHealth master text analytics virtual resource management Announcement BTOES18 Award Winners BTOES18 Awards Communications Employee Engagement Infographic Jidoka Learning Resource Oil & Gas Recruitment Team The FAST lane