BTOES - SPEAKER SPOTLIGHT: Creating a Culture of Quality and Innovation

Kenneth Giles, Quality and Continuous Improvement Principal, FedEx

  • Quality Driven Management (QDM) was developed by FedEx, built by FedEx and optimized for FedEx and is our unique approach to quality improvement
  • QDM is comprised of three vital components, including 6 principles, a customized problem solving methodology and an array of quality tools
  • FedEx has built a culture of quality and innovation by integrating three concepts -- PSP (how we think), QDM (how we work) and the Purple Promise (what we deliver)
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Creating a Culture of Quality and Innovation


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