BTOES Insights Official
September 15, 2019

BTOES - POSTER SPOTLIGHT: Northwell Health - Delivery System Reform Incentive Payment (DSRIP) Program

Read this article by Northwell Health, on their Poster Presentation 'Delivery System Reform Incentive Payment (DSRIP) Program' for the 2019 Business Transformation & Operational Excellence Summit.

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The US health care industry, representing 18% of the GDP and growing, has significant challenges balancing high quality health care with financial constraints while complying with stringent government regulations for cost recovery. US healthcare operates with small profit margins forcing growing health care systems to be agile and innovative. With a large percentage of the US population depending on Medicaid and Medicare programs, health care systems must provide unique services to meet each patient’s needs by working collaboratively with local competition and developing proactive programs to improve the health of everyone served by each healthcare system.


One of the most dramatic recent improvements in healthcare delivery comes through Population Health, which focuses on innovating high-quality, patient-centric care. This creates new challenges and opportunities for providers, especially Northwell Health, which has a service area covering over 20 million patients throughout the New York Metropolitan region.

 Northwell poster

Northwell Health finds that patient-centric care requires a high degree of cross-organizational coordination including partnerships with many non-Northwell entities. Example? partnerships undertaken by Northwell Health increasingly include external organizations such as Community Based Organizations, Independent Physician Associations, Skilled Nursing Facilities, and competitor healthcare systems. Projects with these organizations have required NorthwellHealth teams to transcend their traditional approach to project management, which was once focused on enterprise system-only initiatives. For example, Northwell Health has created an extensive evaluation program producing evidence-based research using clinical, claims, and other quality indicators. Northwell Health has also spearheaded an extensive collaborative partnership with the New York State Department of Health, through the Delivery System Reform Incentive Payment (DSRIP) Program, on Health Information Technology improvement programs.


In order to develop and implement these large-scale integrated delivery system reform initiatives, Northwell Health created a project management methodology based on the Project Management Institutes (PMI) framework, tailored to meet Northwell’s unique needs, and maintained by the Information Systems Project Management Office (IS PMO). The IS PMO is responsible for the Project Lifecycle methodology, which encompasses the tools, processes, and procedures, that support projects in Information Services and Medical Informatics. Importantly, it maintains the mature project framework that these large-scale initiatives require with updates based on PMI and other standards. These tools allow project teams to plan, estimate, and assign resources, and accurately track work performance data, including benefits and ROI. This has become essential in an era where delivering high value collaborative patient-centric care requires transcending the boundaries of the hospital.



The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.


Quick Links



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There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.


The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 

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