Read this article by Memorial Healthcare System, on their Poster Presentation 'KAIZEN IN THE HOSPITAL SETTING: To Eliminate Wasteful Steps from the Discharge Process' for the 2019 Business Transformation & Operational Excellence Summit.
KAIZEN IN THE HOSPITAL SETTING: To Eliminate Wasteful Steps from the Discharge Process
Memorial Healthcare System (MHS) of South Florida is one of the largest public healthcare systems in the nation, highly regarded for exceptional patient-and family-centered care and as national leader in quality healthcare. Process Improvement (PI) department (of 6 FTE’s) at MHS is responsible for leading Lean/Six Sigma initiatives at member hospitals and throughout the healthcare system.
Towards the end of 2017, PI at MHS was brought in to lead Kaizen Events at its hospitals in an effort to seek out ways to standardize the discharge process for patients going home without the need for Home Health or Durable Medical Equipment (the simple discharges). It was identified that this was not simple; that there was variation in process steps at each hospital and that operational inefficiencies indeed lead to delays in enabling patients to go home in a timely manner. There was opportunity for simplification and standardization at each hospital; and eventually these improvements could be implemented system-wide.
The poster presented at BTOES highlights a Kaizen Event (KE) that took place at Memorial Hospital West; a 478-bed acute care hospital serving west Broward County, Florida. The KE participants identified wasteful Non-Value Added Steps; defined who should do what/when; and determined how the action/steps need to communicated and executed in order to bring about a safe and timely discharges.
Discharging patients sooner resulted in enabling the hospitals to admit patients from the Emergency Department and PACU sooner; lowering costly “Holdover Hours” from the Emergency Department and Operating Room as well as lowering overall hospital “length of stay” (LOS).
For more information regarding this poster and our Kaizen Events feel free to reach out to Avi Fishman, MBA, SSBB, Director of Process Improvement at Memorial Healthcare System: email@example.com;
on LinkedIn at https://www.linkedin.com/in/avifishman/
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