Posts by Ian Gotts

What is your Change Management Strategy?

For many, change is frightening, threatening and therefore it is resisted at all costs. It...



Improving Company Culture: Why happier teams are more productive. Fact.

There’s a great deal of research that supports the hunch that happier teams and individual...



Why you need to implement Customer Relationship Management twice

The Directors Cut



Why Do Internal BPM Projects Fail?



Operational Excellence 2.0: invented in Silicon Valley?

I spent 15 years building Nimbus, a process mapping company, to a reasonable size in the U...



ARTICLE: Digital businesses don't work without the internet. So what is your outage plan?

It seems obvious, but digital businesses require the internet. Therefore, they are more at...



ARTICLE: What Will Process Excellence Look Like In 2025?

“We wanted flying cars and got 140 character tweets” When people predict the future they a...



ARTICLE: Fear the Smart Parking Meter

So is this “digital revolution” even a thing? Or is it just another cynical concept promot...



LONG ARTICLE: Are Your Managers Company Doctors or Coroners?

Are your managers operating as company doctors or coroners?  A bizarre question, maybe, bu...



ARTICLE: Silicon-Based Life Forms & Customer Service: My Interview With a Robot

A serial entrepreneur, Ian Gotts is CEO and founder of Q9 Elements. Elements is a freemium...



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