Posts by Dana McInnis

Process Automation & Misconceptions About How Employees Really Become Indispensable

Is Process Automation going to take your job? One of the best lines in any movie ever (whi...

The Customer Experience Strategy: What Is It Really?

What exactly is a 'Customer Experience Strategy'? I hate to complain. Really, I do.

Digital Transformation: Shopping for Off-the-Shelf Software? Here’s Where You Should Begin

When it comes to Digital Transformation, purchasing new software is a major investment. Th...

Analytics & Leadership: What Makes a Business Analyst Great?

What Makes a Great Business Analyst? I have worked in the trenches as a business analyst f...

Fostering a Culture of Change and Making Your Employees the Change Agents

  The most Critical Element of any Thriving Workplace Culture is the Willingness to Perpet...

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