Posts by Dana McInnis

BTOES ARTICLE - Fostering a Culture of Change and Making Your Employees the Change Agents

  The most Critical Element of any Thriving Workplace Culture is the Willingness to Perpet...



Process Automation & Misconceptions About How Employees Really Become Indispensable

Is Process Automation going to take your job? One of the best lines in any movie ever (whi...



The Customer Experience Strategy: What Is It Really?

What exactly is a 'Customer Experience Strategy'? I hate to complain. Really, I do.



Digital Transformation: Shopping for Off-the-Shelf Software? Here’s Where You Should Begin

When it comes to Digital Transformation, purchasing new software is a major investment. Th...



Analytics & Leadership: What Makes a Business Analyst Great?

What Makes a Great Business Analyst? I have worked in the trenches as a business analyst f...



Fostering a Culture of Change and Making Your Employees the Change Agents

  The most Critical Element of any Thriving Workplace Culture is the Willingness to Perpet...



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  • Best Achievement of Operational Excellence in Technology & Communications: IBM
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  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

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