BTOES EXCLUSIVE SLIDE DECK: Lean Business Transformation & Operational Excellence in Healthcare

 



BTOES EXCLUSIVE SLIDE DECK: Sustainable Performance Improvement: The Intermountain Operating Model

 



BTOES EXCLUSIVE SLIDE DECK: Delivering Patient Experience by Driving Intrinsic Motivation

 



BTOES EXCLUSIVE SLIDE DECK: Leading Culture Change through Lean Leadership & Continuous Improvement

 



BTOES EXCLUSIVE SLIDE DECK: How Can Healthcare Create High Reliability Organizations Using Continuous Improvement Methodologies?

  What are High Reliability Organizations? Courtesy of Mount Sinai Health System, 'How Can...



BTOES EXCLUSIVE SLIDE DECK: What is the Role of Leadership in High Reliability Transformation?

Courtesy of Joint Commission Center for Transforming Healthcare, 'What is the Role of Lead...



BTOES EXCLUSIVE SLIDE DECK: Strategy Execution Best Practice

Courtesy of i-nexus, 'Strategy Execution Best Practice' offers the following exceptional t...



BTOES EXCLUSIVE SLIDE DECK: Proven Best Practices to Create Lasting Improvement in Your Organization

Courtesy of Cicero Group, 'Proven Best Practices to Create Lasting Improvement in Your Org...



BTOES EXCLUSIVE SLIDE DECK: Approaches to Advancing Along Maturity Model (for Different Levels of CI Maturity)

Courtesy of SAP, 'Approaches to Advancing Along Maturity Model (for Different Levels of CI...



BTOES EXCLUSIVE SLIDE DECK: Customer-Back Value Propositions

Courtesy of Illinois Tool Works, Inc., 'Customer-Back Value Propositions' offers the follo...



BTOES EXCLUSIVE SLIDE DECK: Removing the Barriers to Better Health through a High Tech, High Touch Approach

Courtesy of Humana Inc., 'Removing the Barriers to Better Health through a High Tech, High...



BTOES EXCLUSIVE SLIDE DECK: Leadership, Developing Lean Leaders, Leverage of Training & Projects to Enhance Business Value

Courtesy of Northrop Grumman Corporation, 'Leadership, Developing Lean Leaders, Leverage o...



BTOES EXCLUSIVE SLIDE DECK: Leading Through Transformative Times

Courtesy of Humana Inc., 'Leading Through Transformative Times' offers the following excep...



BTOES EXCLUSIVE SLIDE DECK: State Street Corporation’s Operational Excellence Story: Building a Culture of Innovation and Continuous Improvement

Courtesy of State Street Corporation, 'State Street Corporation’s Operational Excellence S...



BTOES EXCLUSIVE SLIDE DECK: Overcoming Generational Gaps While Working On A Complex Project

Courtesy of Envision Healthcare, 'Overcoming Generational Gaps While Working On A Complex ...



BTOES EXCLUSIVE SLIDE DECK: Polyone Puts Customers On The Road to Lean Six Sigma Success

Courtesy of PolyOne Corporation, 'Polyone Puts Customers On The Road to Lean Six Sigma Suc...



BTOES EXCLUSIVE SLIDE DECK: Small Experiments Can Help Solve Enterprise Level Problems

  Courtesy of NHC Healthcare Systems, 'Small Experiments Can Help Solve Enterprise Level P...



BTOES EXCLUSIVE SLIDE DECK: Rebounding A Failed Operational Excellence Launch

Courtesy of Syngenta, 'Rebounding A Failed Operational Excellence Launch' offers the follo...



BTOES EXCLUSIVE SLIDE DECK: CEO’s and Their Sausages

Courtesy of Operational Excellence Society, 'CEO’s and Their Sausages' offers the followin...



BTOES EXCLUSIVE SLIDE DECK: Organizational Optimization: A Holistics Business Transformation Design

Courtesy of Optimize Consulting, 'Organizational Optimization: A Holistics Business Transf...



BTOES EXCLUSIVE SLIDE DECK: Digital Revolution

 Courtesy of Philips, 'Digital Revolution' offers the following exceptional takeaways:



BTOES EXCLUSIVE SLIDE DECK: Can the Cloud Really Enable Transformation?

Courtesy of Ellie Mae, 'Can the Cloud Really Enable Transformation?' offers a demonstratio...



BTOES EXCLUSIVE SLIDE DECK: Transforming Outcomes by Transforming Your Thinking

Courtesy of Cicero Group, 'Transforming Outcomes by Transforming Your Thinking' offers the...



BTOES EXCLUSIVE SLIDE DECK: Inspiration and Leadership from within: the effective steps of securing Management buy-in

Courtesy of Performance Solutions by Milliken, 'Inspiration and Leadership from within: th...



BTOES EXCLUSIVE SLIDE DECK: Changing Leadership Mindsets & Adopting Lean Behaviours

  Courtesy of Export Development Canada, 'Changing Leadership Mindsets & Adopting Lean Beh...



BTOES EXCLUSIVE SLIDE DECK: Fast Track to Digital Transformation

  Courtesy of Hitachi Consulting, 'Fast Track to Digital Transformation' offers the follow...



BTOES EXCLUSIVE SLIDE DECK: The Dynatrace Transformation Story: Reinventing Business to Maintain Market Leadership

  Courtesy of Dynatrace, 'The Dynatrace Transformation Story: Reinventing Business to Main...



BTOES EXCLUSIVE SLIDE DECK: Digital Transformation and Operational Excellence

Courtesy of BPM-D, 'Digital Transformation and Operational Excellence' offers the followin...



BTOES EXCLUSIVE SLIDE DECK: Continuous Improvement: Never be Complacent, how to stay ahead

Courtesy of E.ON, 'Continuous Improvement: Never be Complacent, how to stay ahead' offers ...



BTOES EXCLUSIVE SLIDE DECK: Gaining Buy-In from Lean Leaders and Driving for a Performance-Based Culture

 



BTOES EXCLUSIVE SLIDE DECK: Innovation at Different Levels of Maturity

Courtesy of Bombardier Inc., 'Innovation at Different Levels of Maturity' offers the follo...



BTOES EXCLUSIVE SLIDE DECK: Digital Strategy Deployment using Business Capabilities

Courtesy of Trisotech, 'Digital Strategy Deployment using Business Capabilities' offers th...



BTOES EXCLUSIVE SLIDE DECK: Meaningful Purpose: Develop Organizational Momentum that Fosters Continuous Improvement

Courtesy of McKinsey & Company, 'Meaningful Purpose: Develop Organizational Momentum that ...



BTOES EXCLUSIVE SLIDE DECK: Current Disruptive Approach: Zero Base Thinking - How can they be leveraged across and implement within different business and industries?

Courtesy of Verizon, 'Current Disruptive Approach: Zero Base Thinking - How can they be le...



BTOES EXCLUSIVE SLIDE DECK: The Bose Lean Journey

Courtesy of Bose Corporation, 'The Bose Lean Journey' offers a demonstration of the Lean E...



BTOES EXCLUSIVE SLIDE DECK: Achieving Performance Excellence Through a Holistic Systems Perspective

Courtesy of Baldrige Foundation, 'Achieving Performance Excellence Through a Holistic Syst...



BTOES EXCLUSIVE SLIDE DECK: Predictive People Analytics: A Game-Changer for Improving Organizational Performance?

Courtesy of Ensentious, 'Predictive People Analytics: A Game-Changer for Improving Organiz...



BTOES EXCLUSIVE SLIDE DECK: Delivering Results in Capital and Resource Constrained Environments

Courtesy of Baptist Health South Florida, 'Delivering Results in Capital and Resource Cons...



BTOES EXCLUSIVE SLIDE DECK: Sustaining a Continuous Improvement Culture

Courtesy of General Motors, 'Sustaining a Continuous Improvement Culture' offers the follo...



BTOES EXCLUSIVE SLIDE DECK: Lean-Driven Innovation

Courtesy of Good Year, 'Lean-Driven Innovation' Jean-Claude Kihn and Norbert Majerus have ...



BTOES EXCLUSIVE SLIDE DECK: Shifting from a Lean Projects Focus to a Lean Management Focus

 



BTOES EXCLUSIVE SLIDE DECK: 5 Effective Strategies for Engaging Physicians

 



BTOES EXCLUSIVE SLIDE DECK: Do We Need a Lean Team?

 



BTOES EXCLUSIVE SLIDE DECK: Re-engineering Process Transformation for Healthcare

 



BTOES EXCLUSIVE SLIDE DECK: Lean Business Transformation & Operational Excellence in Healthcare

 



BTOES EXCLUSIVE SLIDE DECK: Sustainable Performance Improvement: The Intermountain Operating Model

 



BTOES EXCLUSIVE SLIDE DECK: Delivering Patient Experience by Driving Intrinsic Motivation

 



BTOES EXCLUSIVE SLIDE DECK: Leading Culture Change through Lean Leadership & Continuous Improvement

 



BTOES EXCLUSIVE SLIDE DECK: How Can Healthcare Create High Reliability Organizations Using Continuous Improvement Methodologies?

  What are High Reliability Organizations? Courtesy of Mount Sinai Health System, 'How Can...



BTOES EXCLUSIVE SLIDE DECK: Transitioning to Lean

 



BTOES EXCLUSIVE SLIDE DECK: Quick Wins: Selecting 1st Projects

 



BTOES EXCLUSIVE SLIDE DECK: Our Journey Toward a High Reliability Organization with the Patient Experience an Importance Focus

 



BTOES EXCLUSIVE SLIDE DECK: Change Management Journey in Corporate Technology US

Courtesy of McKean Defense, 'Change Management Journey in Corporate Technology US' Nuray G...



BTOES EXCLUSIVE SLIDE DECK: Best Practices for Merging Business Strategy and Business Transformation

Courtesy of McKean Defense, 'Best Practices for Merging Business Strategy and BusinessTran...



BTOES EXCLUSIVE SLIDE DECK: 10 Top Tips for Implementing Lean Successfully

 



BTOES EXCLUSIVE SLIDE DECK: Tackling Challenges and Bottlenecks in the Organization

 



BTOES EXCLUSIVE SLIDE DECK: The Journey to True North

 



BTOES EXCLUSIVE SLIDE DECK: Training New Physicians in Lean Healthcare Improvement

 



BTOES EXCLUSIVE SLIDE DECK: Creating a More Reliable Patient Experience

 



BTOES EXCLUSIVE SLIDE DECK: What is the Role of Leadership in High Reliability Transformation?

Courtesy of Joint Commission Center for Transforming Healthcare, 'What is the Role of Lead...



BTOES SLIDE DECK: Building the Fit Organization, or; Taking the Toyota Out of Lean

DOWNLOAD DAN'S SLIDE DECK: BUILDING THE FIT ORGANIZATION, NOW  Over the past 20 years, bus...



BTOES ARTICLE: Leadership: How to Build a Great Team By Focusing on Strengths

My dreams of being a rock star started in third grade. There was the opportunity to join t...



50% Super Early Bird Discount ends Friday August 10th, 2018 - Business Transformation & Operational Excellence World Summit & Industry Awards

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES19) ...



BTOES ARTICLE - Fostering a Culture of Change and Making Your Employees the Change Agents

  The most Critical Element of any Thriving Workplace Culture is the Willingness to Perpet...



BTOES ARTICLE - 3 Ways BPM Must Change to Reflect the Digital World

This content was originally posted on Signavio.com.



Access 2018 Award Winning Entires

March 20, 2019 Loews Portofino Bay Hotel at Universal Orlando™ Celebrating Outstanding Org...



BTOES WHITE PAPER: The Process of Process Management: Strategy Execution in a Digital World

White Paper by Dr. Mathias Kirchmer & Peter Franz Business strategies and operations need ...



BTOES CASE STUDY: Operational Excellence Award Winner Delphi Powertrain

Delphi offers unique systems level knowledge and analysis resources for manufacturers of m...



BTOES EXCLUSIVE VIDEO: Utilizing Voice of the Customer with Operational Excellence to Deliver Superior Customer Service, Kaiser Permanente

WATCH NOW: Utilizing Voice of the Customer with Operational Excellence to Deliver Superior...



BTOES EXCLUSIVE SLIDE DECK: Ensuring that the Executive Board is Brought in to Sustain a Successful OpEx Program, Cardinal Health

Courtesy of Cardinal Health, 'Ensuring that the Executive Board is Bought in to Sustain a ...



BTOES EXCLUSIVE VIDEO: Value Deployment - Developing, Engaging and Aligning the Power of Your People - US Synthetic

WATCH NOW:Strategy Deployment: Managing, Fostering & Creating Value throughout the Organis...



BTOES EXCLUSIVE VIDEO: Lean Leadership: A Lean Organization Starts Here - MassMutual Financial Group

WATCH NOW: Lean Leadership - A Lean Organization Starts Here In a world where lean, six si...



BTOES EXCLUSIVE VIDEO: Engaging Leadership with Operational Excellence through Strategic Alignment and Visual Management

  WATCH NOW: Engaging Leadership with Operational Excellence through Strategic Alignment a...



50% Super Early Bird Discount + $100 Launch Bonus ends Friday June 22nd, 2018 - Business Transformation & Operational Excellence World Summit & Industry Awards

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES19) ...



BTOES EXCLUSIVE VIDEO: Leading Change: Insightful Lessons we can Learn from History, Morningstar Excellence

WATCH NOW: Leading Change - Insightful Lessons we can Learn from History About the Session...



BTOES ARTICLE: What makes Google, GOOGLE?

My last day at Google!



BTOES EXCLUSIVE VIDEO: Debunking Myths: How Operational Excellence Fosters Innovation and Agility, Ebay

  WATCH NOW: Debunking Myths: How Operational Excellence Fosters Innovation and Agility   ...



BTOES EXCLUSIVE SLIDE DECK: Driving Business Transformation with Workplace Analytics, Microsoft

Courtesy of Microsoft Workplace Analytics, 'Measuring Knowledge Workers - Business Transfo...



BTOES EXCLUSIVE SLIDE DECK: Building the Fit Organization, or; Taking the Toyota Out of Lean

DOWNLOAD DAN'S SLIDE DECK: BUILDING THE FIT ORGANIZATION, NOW  Over the past 20 years, bus...



BTOES EXCLUSIVE VIDEO: Linking Your Core Business Processes with Process Architecture and Strategy - University of Dayton

  WATCH NOW: Linking your Business' Core Processes and Process Architecture with Strategy ...



Exclusive BTOES Free Book Chapter: Redefining Operational Excellence



BTOES AWARDS: 11 learnings from the Business Transformation & Operational Excellence Awards - IBM, Sanofi, Phillips and More

This video session covers a 45 minute discussion between the Awards winners from the Busin...



BTOES AWARDS CASE STUDY: Operational Excellence Award Winner Wipro

Wipro delivers IT Services, Business and Technology Consulting, IT Outsourcing and System ...



BTOES EXCLUSIVE SLIDE DECK: Ebay - 3 Lessons for Driving Innovation & Agility through Operational Excellence

How can you utilise Operational Excellence to encourage Innovation & Agility within your o...



EXCLUSIVE BTOES VIDEO: Linking Your Core Business Processes with Process Architecture and Strategy - University of Dayton

  WATCH NOW: Linking your Business' Core Processes and Process Architecture with Strategy ...



SHORT INTERVIEWS WITH BTOES18 SPONSORS & SOLUTION PROVIDERS

Joseph Paris conducts a series of short interviews with Sponsors & Solution Providers at B...



OpEx Award Winners - 11 learnings from the Business Transformation & Operational Excellence Awards - IBM, Sanofi, Phillips and More -

This video session covers a 45 minute discussion between the Awards winners from the Busin...



EXCLUSIVE BOSE KEYNOTE VIDEO: Engaging Leadership in the Bose Lean IT Journey, Bose Corporation (Clone)

  WATCH NOW: Engaging Leadership in the Bose Lean IT Journey   About the Presentation Pres...



Creating a Culture of Operational Discipline that leads to Operational Excellence -

DOWNLOAD THE WHITEPAPER: Creating a Culture of Operational Excellence Discipline that lead...



EXCLUSIVE VIDEO NASA KEYNOTE: Transforming the Culture to be More Innovative: A Roadmap for the Future with NASA

 WATCH NOW: Transforming the Culture to be More Innovative: A Roadmap for the Future About...



EXCLUSIVE VIDEO:  Creating A Business Transformation Team to Rapidly Respond to Market Changes -

  WATCH NOW: Creating A Business Transformation Team to Rapidly Respond to Market Changes ...



EXCLUSIVE VIDEO: Avvo's Agile Business Transformation: Using Operational Excellence Tools & Methodologies - Avvo -

Agile software development and operational excellence agility share a few core tenets: bri...



EXCLUSIVE VIDEO: The Critical Role of Culture in Strategy Execution -

WATCH NOW: The Critical Role of Culture in Strategy Execution About the Session When a new...



Robotic Process Automation – Pragmatic Solution or Dangerous Illusion? -



What's Next after Lean and Six Sigma? -

Larry is Founder of Pathways to Manufacturing Excellence, and a veteran of 35 years in the...



Creating a Culture that Sustains 5S and Operational Excellence -

QUESTION: One of the most basic practices of lean is a culture of 5S at each work station....



Culture Transformation: How Fast can you Change? -

You and your business: How fast can you change? We’ve looked at “How much change can you h...



Successful Innovation through Business Process Management -

 



Customer Experience Lessons Straight from the Toilets of Singapore Airport -

I am a frequent visitor to Singapore but for this time around, it was just a 45 minutes tr...



Change Management: Revisiting the Threat and Opportunity Matrix -



BTOES18 Award Winners Announced



BTOES18 Speaker - Lisa Norcross - Continuous improvement, never be complacent: how to stay ahead?.

Continuous improvement, never be complacent: how to stay ahead?  The energy industry is go...



BTOES18 Speaker - Tejas Vashi, - Creating a culture of quality and performance excellence: keeping the workforce engaged while promoting progressive change.

Creating a culture of quality and performance excellence: keeping the workforce engaged wh...



BTOES18 Speaker - Derek Mydlarz - Removing the barriers to better health through a high tech, high touch approach.

Removing the barriers to better health through a high tech, high touch approach Our curren...



BTOES18 Speaker - Cortilia Lin - Transform the organization to a customer centric one with innovative data analytics

Transform the organization to a customer centric one with innovative data analytics AI ena...



BTOES18 Speaker - Dr. Cindy Young - Best Practices for Merging Business Strategy and Business Transformation

Best Practices for Merging Business Strategy and Business Transformation The primary quest...



BTOES18 Speaker - Amish Chadha - Augmented Reality in Design Thinking and Innovation

Augmented Reality in Design Thinking and Innovation Case Studies from the Power Sector



IBM: Process Automation & Operational Excellence

In this time of continuous disruption and innovation, The Global State of Operational Exce...



Process Automation & Misconceptions About How Employees Really Become Indispensable

Is Process Automation going to take your job? One of the best lines in any movie ever (whi...



A Culture of Innovation: Shift your focus—and overcome obsessive problem-solving

To create a culture of innovation, you must first shift focus. The best starting point is ...



BTOES18 Speaker - Nuray Gurtekin Sen - Organizational and Cultural Shift in Innovation Organizations

Organizational and Cultural Shift in Innovation Organizations Corporate Technology US’ cha...



Digital Transformation: The High Cost of Change in Technology Projects

What kind of approach do you take to a technology project? I have an older brother who, li...



BTOES18 Speaker - Fabio Garaycochea - The Boehringer Ingelheim Production System – Animal Health Case Study

The Boehringer Ingelheim Production System – Animal Health Case Study Like you, operationa...



BTOES18 Speaker - Lisa Norcross - Continuous improvement, never be complacent: how to stay ahead?

Continuous improvement, never be complacent: how to stay ahead?  The energy industry is go...



BTOES18 Speaker - Kevin Goldsmith - Leadership and Innovation: what does the Leader of the Future look like?

Leadership and Innovation: what does the Leader of the Future look like? Startups continue...



BTOES18 Speaker - Brett Addis - Approaches to advancing along maturity model (for different levels of CI maturity)

Approaches to advancing along maturity model (for different levels of CI maturity) From Ub...



Devender Malhotra, Operational Excellence Deployment Leader of the Year 2017

Devender Malhotra, Operational Excellence Deployment Leader of the Year



BTOES18 Speaker - Tejas Vashi, - Creating a culture of quality and performance excellence: keeping the workforce engaged while promoting progressive change

Creating a culture of quality and performance excellence: keeping the workforce engaged wh...



BTOES18 Speaker - Derek Mydlarz - Removing the barriers to better health through a high tech, high touch approach

Removing the barriers to better health through a high tech, high touch approach Our curren...



BTOES18 Speaker - Mustafa Abdulali - Small Experiments can help solve big problems

Small Experiments can help solve big problems As you rise up the ranks of your organizatio...



Business Transformation & Operational Excellence Awards 2018 Finalists Announced



How Organizations Can Stay Competitive in the Rapidly Evolving Digital World

Progressive organizations in today’s corporate world are constantly faced with multiple ch...



The Customer Experience Strategy: What Is It Really?

What exactly is a 'Customer Experience Strategy'? I hate to complain. Really, I do.



Leadership and Teams: Reversing the Vector of Accountability

Leadership Executives on their company culture often proudly profess, “We have to hold peo...



Business Transformation & Operational Excellence Key Challenges

Operational Excellence Key Challenges Speed and the ability to adapt to changing market co...



Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)



Operational Excellence Key Challenges

Operational Excellence Key Challenges Speed and the ability to adapt to changing market co...



Culture Transformation: Why is it still one of the priorities?

In this time of continuous disruption and innovation, The Global State of Operational Exce...



Process Improvement in Healthcare: It Adds Up

  What is the real cost of implementing Process Improvement in Healthcare? With so much di...



Operational Excellence: Out of Reach or a Stone’s Throw Away?

How close are you to achieving Operational Excellence? Think for a moment of the one busin...



Culture Transformation: How Fast can you Change?

You and your business: How fast can you change? We’ve looked at “How much change can you h...



Digital Transformation: Shopping for Off-the-Shelf Software? Here’s Where You Should Begin

When it comes to Digital Transformation, purchasing new software is a major investment. Th...



RPA & Artificial Intelligence: Are Intelligent Robots taking over Control of our Offices?

Intelligent robots and processes are starting to take over our offices, replacing more and...



Enabling Digital Business Transformation: Gain the Ability for Cloud Agility - Assessing Enterprise Capacity for a Multi-Cloud Strategy

This content, and the report (available here) has been provided courtesy of BPI Network. F...



Change Management: Uncover a Masterpiece by Changing Just One Thing

Are you one change away from a masterpiece of strategy? I’ve always been a big fan of Poin...



Key Findings: The Global State of Operational Excellence, 2017 Industry Report

Announcing the most comprehensive Operational Excellence industry report of the year. The ...



A Question for Leadership: How much change can you handle?

How much change can you handle? A question for the leader for sure. There are a lot of que...



Free Book Chapter: Redefining Operational Excellence



Assuring Operational Excellence from Contractors and Their Subcontractors II: A Best Practice Model Abstract

This piece accompanies our latest BTOES Insights premium content, "Attaining & Sustaining ...



I’ll Take a Medium Iced Coffee, Cream, Sugar and an Efficient Process…

Do you need to improve your processes? Answer: Yes. You’re probably reading the title of t...



What do Digital Customer Experience Transformation and Obesity Have in Common?

94% of companies fail at Digital Transformation. The New Year is long gone. So, are those ...



The 9 Keys to Unlocking Performance in Your Process Improvement Team

“The problem with projects is that they require people and people are the worst.” I start ...



Analytics & Leadership: What Makes a Business Analyst Great?

What Makes a Great Business Analyst? I have worked in the trenches as a business analyst f...



Operationally Excellent Project Outcomes: When ‘Good Enough’ is Not Good Enough

Is Your Latest Project only 'Good Enough'? I don’t understand,” a friend of mine lamented ...



Assuring Operational Excellence from Contractors and Their Subcontractors

This piece accompanies our latest BTOES Insights premium content, a free chapter of Operat...



5 Principles for Operational Excellence from the Lean 5S Guide

5 Principles for Operational Excellence in Manufacturing  On an Operational Excellence Jou...



Six Actions for success with Customer-Driven Business Transformation

There’s been a lot of rhetoric around Customer Experience driving successful Business Tran...



Change Management… Why is it So Darn Hard?

Why is Managing Change so Challenging? I have not failed. I’ve just found 10,000 ways that...



Who's Leading your Digital Transformation? Job Titles vs. Characteristics

Who leads your Digital Transformation effort is more important now than ever. Lack of visi...



Get Your Organization Prepared for Operational Excellence

Are you prepared for Operational Excellence? An organization can’t shift from a culture of...



Fostering a Culture of Change and Making Your Employees the Change Agents

  The most Critical Element of any Thriving Workplace Culture is the Willingness to Perpet...



No Growth Strategy Without Culture - Achieving Growth through Operational Excellence

CEOs are under increasing pressure to achieve growth. In fact, there is such a push for or...



Thou Shalt Not Reform: The Digital Transformation Commandment Crippling Organisations

Companies that discount digital transformation do so at their peril. In my experience, the...



Four Foundations: the Johnson Controls Manufacturing System

This case study is just one of the very best Award-Winning Examples of Successful Operatio...



Business Processes and Systems: Do All Signs Point to Change?

How many of the challenges of managing change are you creating for yourself? I know it may...



EXCLUSIVE VIDEO: Increasing Customer Satisfaction by Mapping the Customer Journey to Delivering Superior Service, Coca-Cola

  WATCH NOW: Increasing Customer Satisfaction by Mapping the Customer Journey to Deliverin...



5 Reasons to get focussed on your Culture Transformation, Fast

Get the Full Wilsons Perumal White paper, 'Creating a Culture of Operational Discipline th...



Six Sigma’s Biggest Secret: Why No One Has Ever Matched Motorola’s Results…

Six Sigma's Best-Kept Secret: Motorola & the Malcolm Baldrige Award Motorola taught others...



EXCLUSIVE VIDEO:  Lean Innovation and Managing Complexity

  WATCH NOW: Lean Innovation and Managing Complexity  



EXCLUSIVE VIDEO: Transforming from a Manufacturing to a Services Company, the Journey

  WATCH NOW: Transforming from a Manufacturing to a Services Company, the Journey



EXCLUSIVE VIDEO:  Architect Your Business for NextGen Customer Experiences

     WATCH NOW: Architect Your Business for NextGen Customer Experiences