2019 AWARD FINALIST SPOTLIGHT: VMware - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

  Read this article about VMware, one of our finalists, in the category Best Achievement i...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



BTOES Presentation: Key Learnings from 26 Years at Disney's Magic Kingdom - Dan Cockerell Vice President (Retired & Inspired)

About the Presentation



BTOES - SPEAKER SPOTLIGHT: Supporting “DID” in Leadership: Diversity, Innovation, and Disruption



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category-

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



THOUGHT LEADER: Joseph Spadaford, Chief Operations Strategy Officer, Computershare



Sustaining Operational Excellence: Why so hard? -



Making Culture Stick -

Jeff Hayes has written an article on his interpretation of the Global State of Operational...



Robotic Process Automation – Pragmatic Solution or Dangerous Illusion? -



Improving the Reliability of Care and the Healthcare Culture -

Twila Burdick has written an article on her interpretation of the Global State of Operatio...



Operational Excellence- from a Craft to a Profession -

Paul Docherty has written an article on his interpretation of the Global State of Operatio...



Three execution design rules to succeed -

Kasper Uhd Jepsen has written an article on his interpretation of the Global State of Oper...



BTOES ARTICLE - Executive Summary - Research Report 2018/19 -

   



Operations Excellence means change excellence

Dr. Joachim Wolbersen has written an article on his interpretation of the Global State of ...



2019 AWARD FINALIST SPOTLIGHT: Mastercard - Finalist in the Technology Enabled Process Automation Category

  Read this article about Mastercard, one of our finalists, in the category Best Achieveme...



Business Transformation in the P&C insurance industry

Parag Gupta has written an article on his interpretation of the Global State of Operationa...



2019 AWARD FINALIST SPOTLIGHT: University Health Network - Finalist in the Technology Enabled Process Automation Project Category

  Read this article about University Health Network, one of our finalists, in the category...



So, how do we grow OE in light of change drivers?

Pranay Butala has written an article on his interpretation of the Global State of Operatio...



2019 AWARD FINALIST SPOTLIGHT: HP - Finalist in the Technology Enabled Process Automation Category

  Read this article about HP, one of our finalists, in the category Best Achievement in Te...



Culture, culture, culture - Do we need to change and improve it or help it evolve?

Steve Waszak has written an article on his interpretation of the Global State of Operation...



2019 AWARD FINALIST SPOTLIGHT: IBM - Finalist in the Technology Enabled Process Automation Category

  Read this article about IBM, one of our finalists, in the category Best Achievement in T...



Black belts, step aside

Canice Pinto has written an article on his interpretation of the Global State of Operation...



BTOES - SPEAKER SPOTLIGHT: Supporting “DID” in Leadership: Diversity, Innovation, and Disruption



2019 AWARD FINALIST SPOTLIGHT: Caesars Entertainment - Finalist in the Technology Enabled Process Automation Category

  Read this article about Caesars Entertainment, one of our finalists, in the category Bes...



Sustainability of Operational Excellence in the Age of Disruption and Change

Rebecca H Mott has written an article on her interpretation of the Global State of Operati...



BTOES - SPEAKER SPOTLIGHT: Strategy and Execution: There are only two cases when strategy is not important, you have no competition or you don’t care if you lose

Courtesy of International Paper, Brian McDonald wrote a synopsis of his speaking session d...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Technology Enabled Process Automation Category

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



Our industry is full of buzzword bingo and acronyms

Stefan Schmidt has written an article on his interpretation of the Global State of Operati...



BTOES - SPEAKER SPOTLIGHT: Overcoming Workforce Challenges to Deliver the Desired Results

Courtesy of Data Sciences International (DSI), Peter Fritsche wrote a synopsis of his spea...



2019 AWARD FINALIST SPOTLIGHT: AECOM - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about AECOM, one of our finalists, in the category Best Achievement in...



Culture- A competitive differentiator in the digital age

Dushyanth Sekhar has written an article on his interpretation of the Global State of Opera...



BTOES - SPEAKER SPOTLIGHT: Using operational excellence to change the culture in the United States Postal Service

Courtesy of US Postal Service, Phillip Murphy wrote a synopsis of his speaking session dis...



2019 AWARD FINALIST SPOTLIGHT: MetLife - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about MetLife, one of our finalists, in the category Best Achievement ...



Culture - the result of shared values

Steven Hodlin has written an article on his interpretation of the Global State of Operatio...



BTOES - POSTER SPOTLIGHT: Vizient Inc. - Transforming the healthcare transactional supply chain into a strategic value driver

Read this article by Vizient Inc., on their Poster Presentation 'Transforming the healthca...



BTOES - SPEAKER SPOTLIGHT: Operational Excellence in a Digital World that focuses on Service

Courtesy of Ingersoll Rand, Griselda Abousleman wrote a synopsis of her speaking session d...



2019 AWARD FINALIST SPOTLIGHT: Bank of America - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence category

  Read this article about Bank of America, one of our finalists, in the category Best Achi...



Operational Excellence is Cultural Transformation- (or the other way around?)

Edgard Graterol has written an article on his interpretation of the Global State of Operat...



BTOES - SPEAKER SPOTLIGHT: The Farmers Insurance® Operational Excellence Journey

Courtesy of Ingersoll Rand, Holly Rogers wrote a synopsis of her speaking session discussi...



BTOES - POSTER SPOTLIGHT: Johnson and Johnson - Educational Event Reconciliation Redesign

Read this article by Johnson and Johnson, on their Poster Presentation 'Educational Event ...



2019 AWARD FINALIST SPOTLIGHT: Refinitiv - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about Refinitiv, one of our finalists, in the category Best Achievemen...



Operational Excellence- Time to eat our own dog food

Bart Reijs has written an article on his interpretation of the Global State of Operational...



BTOES - POSTER SPOTLIGHT: INDEPENDENT / EX ORAZUL ENERGY PERU - Symphony: A Road Map to Operational Excellence

Read this article by INDEPENDENT / EX ORAZUL ENERGY PERU, on their Poster Presentation 'Sy...



BTOES - SPEAKER SPOTLIGHT: Great Big Agile: Leading Agile at Scale

Courtesy of AgileCXO, Jeff Dalton wrote a synopsis of his speaking session discussing 'Gre...



2019 AWARD FINALIST SPOTLIGHT: Conrad Industries Inc. - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about Conrad Industries Inc., one of our finalists, in the category Be...



Culture Transformation - Don’t hire People who fit your organisation

Philip Holt has written an article on his interpretation of the Global State of Operationa...



BTOES - SPEAKER SPOTLIGHT: Process Based Leadership® - Business vs Culture | How to Win at Both

Courtesy of Competitive Solutions Inc., Shane Yount wrote a synopsis of his speaking sessi...



BTOES - POSTER SPOTLIGHT: Johnson and Johnson - Educational Event Reconciliation Redesign

Read this article by Johnson and Johnson, on their Poster Presentation 'Educational Event ...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



How to implant an Operational Excellence Culture and not die trying

Marta Ventosa has written an article on her interpretation of the Global State of Operatio...



BTOES - SPEAKER SPOTLIGHT: To Know Where You’re Going, You Must See What You’re Doing

Courtesy of Country Financial, Ryan Leuty wrote a synopsis of his speaking session discuss...



BTOES - POSTER SPOTLIGHT: Memorial Healthcare System - KAIZEN IN THE HOSPITAL SETTING: To Eliminate Wasteful Steps from the Discharge Process

Read this article by Memorial Healthcare System, on their Poster Presentation 'KAIZEN IN T...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



Increasing demand for operational excellence methodologies even in non-mandated companies

Byron Tatsumi has written an article on his interpretation of the Global State of Operatio...



BTOES - SPEAKER SPOTLIGHT: Process Based Leadership® - Tactical Processes for Sustainable Strategy Execution

Courtesy of Competitive Solutions Inc., Shane Yount wrote a synopsis of his speaking sessi...



BTOES - POSTER SPOTLIGHT: Vizient Inc. - Transforming the healthcare transactional supply chain into a strategic value driver

Read this article by Vizient Inc., on their Poster Presentation 'Transforming the healthca...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



One word: People

Joan Adams has written an article on her interpretation of the Global State of Operational...



BTOES - SPEAKER SPOTLIGHT: Building Customer-Centric Metrics

Courtesy of H&R Block, Matt Hansen wrote a synopsis of his speaking session discussing 'Bu...



BTOES - POSTER SPOTLIGHT: Northwell Health - Delivery System Reform Incentive Payment (DSRIP) Program

Read this article by Northwell Health, on their Poster Presentation 'Delivery System Refor...



2019 AWARD FINALIST SPOTLIGHT: Fannie Mae - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about Fannie Mae, one of our finalists, in the category Best Achieveme...



Step-by-Step Approach To Transform your Business

Shankar Ranganathan has written an article on his interpretation of the Global State of Op...



BTOES - SPEAKER SPOTLIGHT: Transforming Organizational Capability and Performance Using CMMI V2.0

Courtesy of CMMI Institute, Ronald Lear wrote a synopsis of his speaking session discussin...



BTOES - SPEAKER SPOTLIGHT: Recognizing the “Heart of a Company”™

Courtesy of Enhance International Group, Jim De Vries wrote a synopsis of his speaking ses...



2019 AWARD FINALIST SPOTLIGHT: Bank of America - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about Bank of America, one of our finalists, in the category Best Achi...



Focus culture change to where the actual work is done

Suzanne van Egmond has written an article on his interpretation of the Global State of Ope...



BTOES - SPEAKER SPOTLIGHT: Lean In Agile for Women - Enabling diversity, inclusion and adaptability

Courtesy of Lean in Agile, Padmini Nidumolu and Leila Rao wrote a synopsis of their speaki...



2019 AWARD FINALIST SPOTLIGHT: Weatherford - Finalist in the Operational Excellence to deliver Business Transformation Category

  Read this article about Weatherford, one of our finalists, in the category Best Achievem...



Building an improvement culture, fast and slow

Lucie Morel has written an article on her interpretation of the Global State of Operationa...



BTOES - SPEAKER SPOTLIGHT: How is the Weather in your Kingdom? Key Learnings from 26 Years at Walt Disney World® Resort

Courtesy of Walt Disney World, Dan Cockerell wrote a synopsis of his speaking session disc...



2019 AWARD FINALIST SPOTLIGHT: Aprimo - Finalist in the Operational Excellence to deliver Business Transformation Category

  Read this article about Aprimo, one of our finalists, in the category Best Achievement i...



Changing and Improving Company Culture - what is needed beyond continuous improvement tools and methodologies?

Steffen Weber has written an article on his interpretation of the Global State of Operatio...



BTOES - SPEAKER SPOTLIGHT: Creating a Culture of Quality and Innovation

Courtesy of FedEx, Kenneth Giles wrote a synopsis of his speaking session discussing 'Crea...



2019 AWARD FINALIST SPOTLIGHT: JR Automation - Finalist in the Operational Excellence to deliver Business Transformation Category

  Read this article about JR Automation, one of our finalists, in the category Best Achiev...



Check-points for traversing the exciting journey of End-to-End business transformation

Sriram Balasubramanian has written an article on his interpretation of the Global State of...



BTOES - SPEAKER SPOTLIGHT: Strategy Execution and the case for Continuous Business Transformation

Courtesy of Avis Budget Group, Attila Dobai wrote a synopsis of his speaking session discu...



2019 AWARD FINALIST SPOTLIGHT: Michigan State University - Operational Excellence to deliver Business Transformation

  Read this article about Michigan State University, one of our finalists, in the category...



Cultural Transformation and Sustenance of Operational Excellence

N A Sudhakar has written an article on his interpretation of the Global State of Operation...



BTOES - SPEAKER SPOTLIGHT: Creating a Culture of Quality and Innovation

Courtesy of FedEx, Kenneth Giles wrote a synopsis of his speaking session discussing 'Crea...



2019 AWARD FINALIST SPOTLIGHT: CompuCom - Finalist in the Operational Excellence to deliver Business Transformation Category

  Read this article about CompuCom, one of our finalists, in the category Best Achievement...



The need for operational excellence in the VUCA world

Sriram Dharmarajan has written an article on his interpretation of the Global State of Ope...



BTOES - SPEAKER SPOTLIGHT: Culture Transformation in a Manufacturing Enterprise - Goodyear

Courtesy of Goodyear, David Coleman wrote a synopsis of his speaking session discussing 'C...



2019 AWARD FINALIST SPOTLIGHT: Delane Consulting - Finalist in the Operational Excellence to deliver Business Transformation Category

  Read this article about Delane Consulting, one of our finalists, in the category Best Ac...



Innovation in Cultural Transformation

Anu Pujji has written an article on his interpretation of the Global State of Operational ...



BTOES - SPEAKER SPOTLIGHT: Life After Six Sigma, Lean, and Agile: Announcing Master's in Business Transformation (MBT)

Courtesy of IBM, Kristof Kovacs and Caroline Whalen wrote a synopsis of their speaking ses...



2019 AWARD FINALIST SPOTLIGHT: IBM TLDP - Finalist in the Operational Excellence to deliver Business Transformation Category

  Read this article about IBM, one of our finalists, in the category Best Achievement in O...



Changing Operations and Informal Leaders

Andrea Sinclair has written an article on her interpretation of the Global State of Operat...



BTOES - SPEAKER SPOTLIGHT: Deploying blended learning for Operational Excellence

Courtesy of Opusworks and Nielsen, Jennifer Hurst and Rob Stewart wrote a synopsis of thei...



2019 AWARD FINALIST SPOTLIGHT: IBM - Finalist in the Operational Excellence to deliver Business Transformation Category

  Read this article about IBM, one of our finalists, in the category Best Achievement in O...



Learning to Speak the Same Language

Kevin Kellow has written an article on his interpretation of the Global State of Operation...



BTOES - SPEAKER SPOTLIGHT: From Strategy to Operations: Building new business capabilities in record time

Courtesy of Trisotech, Jacques Hamel wrote a synopsis of their speaking session discussing...



2019 AWARD FINALIST SPOTLIGHT: NTT DATA Services - Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

  Read this article about Blue NTT DATA Services, one of our finalists, in the category Be...



Delivering change through top-down and bottom-up...

Karen Winter has written an article on her interpretation of the Global State of Operation...



BTOES - SPEAKER SPOTLIGHT: Learn how Robotic Process Automation (RPA) Can Dramatically Improve Order to Cash (OTC) and Procure to Pay (P2P)

Courtesy of Clear Software, Jon Gilman wrote a synopsis of his speaking session discussing...



2019 AWARD FINALIST SPOTLIGHT: Blue Cross Blue Shield of Michigan - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

  Read this article about Blue Cross Blue Shield of Michigan, one of our finalists, in the...



Culture Over Anything

Peter Cihunka has written an article on his interpretation of the Global State of Operatio...



BTOES - SPEAKER SPOTLIGHT: Continuous Improvement Through People, Process and Technology at Eskenazi Health

Courtesy of Eskenazi Health, Brian Barrick wrote a synopsis of his speaking session discus...



2019 AWARD FINALIST SPOTLIGHT: VMware - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

  Read this article about VMware, one of our finalists, in the category Best Achievement i...



Assessing the Corporate Culture

Linh Truong has written an article on her interpretation of the Global State of Operationa...



BTOES - SPEAKER SPOTLIGHT: Achievement of Enterprise Business Agility Transformation – People, Process and Technology (Cloud)

Courtesy of Ames Watson, Randy Bradley wrote a synopsis of his speaking session discussing...



2019 AWARD FINALIST SPOTLIGHT: Alberta Energy Regulator - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

  Read this article about Alberta Energy Regulator, one of our finalists, in the category ...



Let’s make OpEx simple again

Michael Stober has written an article on his interpretation of the Global State of Operati...



BTOES - SPEAKER SPOTLIGHT: The Role of Culture in Transformation

Courtesy of GCI, Angie Burris wrote a synopsis of his speaking session discussing 'The Rol...



2019 AWARD FINALIST SPOTLIGHT: Webasto - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

  Read this article about Webasto, one of our finalists, in the category Best Achievement ...



Improving the Reliability of Care and the Healthcare Culture

Twila Burdick has written an article on her interpretation of the Global State of Operatio...



BTOES - SPEAKER SPOTLIGHT: Creating a Winning Culture by Leading with Fundamentals

Courtesy of Greene Group Industries, Steve Waszak wrote a synopsis of his speaking session...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



The only certainty in business is change

Jack Frank has written an article on his interpretation of the Global State of Operational...



BTOES - SPEAKER SPOTLIGHT: Processing Mining: Process Mapping for a Digitally Transformed World

Courtesy of Intel, Steven Remsen wrote a synopsis of his speaking session discussing 'Proc...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



Be ready for the future’s why of your company

Stefan Lanssens has written an article on his interpretation of the Global State of Operat...



BTOES - SPEAKER SPOTLIGHT: Creating a Culture of Quality and Innovation

Courtesy of FedEx, Kenneth Giles wrote a synopsis of his speaking session discussing 'Crea...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



Steps: a story of progression within Stevanato Group

Massimiliano Niselli has written an article on his interpretation of the Global State of O...



BTOES - SPEAKER SPOTLIGHT: Culture Transformation in a Manufacturing Enterprise - Goodyear

Courtesy of Goodyear, David Coleman wrote a synopsis of his speaking session discussing 'C...



2019 AWARD FINALIST SPOTLIGHT: PolyOne Corporation - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about PolyOne Corporation, one of our finalists, in the category Best ...



For operational Sustainability

Dany Beaudoin has written an article on his interpretation of the Global State of Operatio...



BTOES - SPEAKER SPOTLIGHT: From Strategy to Operations: Building new business capabilities in record time

Courtesy of Trisotech, Jacques Hamel wrote a synopsis of their speaking session discussing...



2019 AWARD FINALIST SPOTLIGHT: IBM - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about IBM, one of our finalists, in the category Best Achievement in O...



“It’s about the people, stupid”

Jeremy Moorman has written an article on his interpretation of the Global State of Operati...



BTOES - SPEAKER SPOTLIGHT: Supporting “DID” in Leadership: Diversity, Innovation, and Disruption



2019 AWARD FINALIST SPOTLIGHT: VMware - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about VMware, one of our finalists, in the category Best Achievement i...



One measure doesn’t fit all!

Andrea Conte has written an article on his interpretation of the Global State of Operation...



BTOES - SPEAKER SPOTLIGHT: Strategy and Execution: There are only two cases when strategy is not important, you have no competition or you don’t care if you lose

Courtesy of International Paper, Brian McDonald wrote a synopsis of his speaking session d...



2019 AWARD FINALIST SPOTLIGHT: IBM - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about IBM, one of our finalists, in the category Best Achievement in O...



Adopting Automation at scale in pursuit of Operational Excellence

Elli Hurst has written an article on her interpretation of the Global State of Operational...



BTOES - SPEAKER SPOTLIGHT: Overcoming Workforce Challenges to Deliver the Desired Results

Courtesy of Data Sciences International (DSI), Peter Fritsche wrote a synopsis of his spea...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver an outstanding Business Expansion and Revenue Growth Category



Operational Excellence- from a Craft to a Profession

Paul Docherty has written an article on his interpretation of the Global State of Operatio...



BTOES - SPEAKER SPOTLIGHT: Using operational excellence to change the culture in the United States Postal Service

Courtesy of US Postal Service, Phillip Murphy wrote a synopsis of his speaking session dis...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



BTOES - SPEAKER SPOTLIGHT: Operational Excellence in a Digital World that focuses on Service

Courtesy of Ingersoll Rand, Griselda Abousleman wrote a synopsis of her speaking session d...



Three execution design rules to succeed

Kasper Uhd Jepsen has written an article on his interpretation of the Global State of Oper...



2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Business Transformation Category

  Read this article about Cognizant Technology Solutions, one of our finalists, in the cat...



Making Culture Stick

Jeff Hayes has written an article on his interpretation of the Global State of Operational...



BTOES - SPEAKER SPOTLIGHT: The Farmers Insurance® Operational Excellence Journey

Courtesy of Ingersoll Rand, Holly Rogers wrote a synopsis of her speaking session discussi...