Operational Excellence in Oil & Gas, Power & Utilities Awards Winners: Black & Veatch

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



Engaging Leadership with Operational Excellence, with Jabil's Jeff Porada

Jeff Porada is the Global Director of Lean Six Sigma at Jabil.  Jeff manages the “Business...



Improving Company Culture: Why happier teams are more productive. Fact.

There’s a great deal of research that supports the hunch that happier teams and individual...



Integrative Models for Achieving Sustainable Business Excellence and Progressive Business Growth

Professional fields are often strewn with terminologies that confound the uninitiated and ...



Driving Business Transformation with Workplace Analytics

Courtesy of Microsoft Workplace Analytics, 'Measuring Knowledge Workers - Business Transfo...



Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



Be A Rebel With A Cause: 7 Steps for A Successful Gemba Walk

This post was originally featured on TBMcg.com



Applying Business Transformation to your Company Culture with Felicia Linch

Felicia Linch is Founder and Managing Director of Kitch Consulting & Coaching Ltd.



Award Winning Case Study: IBM Improving Customer Experience

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



Application Retirement: The Fastest $100,000 Cost Take Out in the History of IT

Already, some of the IT leaders I talk with are thinking about how to stretch their 2017 b...



Problem Solving with Culture Transformation and Operational Excellence - NCH Healthcare.

Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL.   Mustafa is...



Lean Assessment? We Don't Need No Stink'​in Lean Assessment...

Across the feeds of LinkedIn, to the tool chests of every self proclaimed lean or operatio...



Platinum Award Winning Case Studies, Available Now

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



5 Tips for Introducing Lean to Administrative Functions

While many will still argue that "this may work on the shop floor but not in my office," h...



3 Ways BPM Must Change to Reflect the Digital World

This content was originally posted on Signavio.com.



BTOES17 Slide Deck: Engaging Leadership in the Bose Lean IT journey

  Download Slides Now We are excited to offer our readers some more content from the Busin...



Interview: Kevin Duggan, Institute of Operational Excellence

At the Business Transformation & Operational Excellence World Summit last month in Orlando...



Taking your Operational Excellence Program to the Next Level

  Download Slides Now We are excited to offer our readers some brand new content from the ...



Building the Fit Organization, or; Taking the Toyota Out of Lean

DOWNLOAD DAN'S SLIDE DECK: BUILDING THE FIT ORGANIZATION, NOW  Over the past 20 years, bus...



Reducing the Utilization of Continuous Observations for Safety Precautions

At the Business Transformation & Operational Excellence World Summit, more than 30 compani...



The BTOES17 Awards: Sanofi & Philips Lighting take home the Platinum Awards!

The Business Transformation & Operational Excellence Awards announces its 2017 winners



What Lies Beneath: Empowering Customer Experience with Your Portal and Apps



Agile Agility



WHITE PAPER: The Value of A Modern Approach to BPM

Courtesy of Signavio



Customer Listening Drives Responsiveness: How Your Toughest Customers Can Help Build Your Business

This article is  originally published on the TBM blog. Customer expectations always rise. ...



High Performance: Time to focus on uniqueness



Improving Culture between Business and IT

The corporate salute is alive and well in business, and one of the salutes is between the ...



Lean Assessment? We Don't Need No Stink'​in Lean Assessment...



The Root Cause of All Problems

As simple as it might sound, wise problem-solvers who use "systems-thinking" when performi...



The 6 Mistakes Most Businesses Make When Adopting a Continuous Improvement Program



Baseball Leadership: A Lesson in Individual and Team Performance



Great Scott! Potential Sighting of Lean Product Development!

  There’s a scene in Back to the Future 2 where Doc and Marty McFly are trying to figure o...



DOWNLOAD: The 15 Keys to Successful Organizational Development (A Humanistic Perspective)

Download Slides Now Organizational Development has come a long way from languishing in the...



The Fast Lane to Operational Excellence

For those of us old enough to remember, we have been reading about the "Barriers to Operat...



Driving your employee engagement. What do you think?

A decade after the dot com bubble burst and just a little while after the announcement of ...



Acquisitions Gone Bad – Don’t Do it!



Focus on Productivity to Grow Earnings in This Tepid Economy

This article is  Part 1 in a Series on 2017 Planning and Budgeting, originally published o...



Thought for the Day: Focus Determines the Outcome



More Ideas is Not Better



Getting airborne: Cultural transformation in the Navy



Beware the New "Instant Pudding"​ of Operational Excellence

"Those who cannot learn from history are doomed to repeat it." - George Santayana



Operational Excellence Frameworks: Download Now

Take a look at 3 brand-new Operational Excellence Frameworks available now on BTOES Insigh...



The Employee Engagement Myth

Before anyone starts flaming me that hasn't read the entire article, let me say



Why you need to implement Customer Relationship Management twice

The Directors Cut



Understanding Your Strengths – Balconies vs Basements

My good friend, Jorge Garcia, and I have been students of strengths-based psychology for m...



FREE GUIDE: Lean 5S

Download the Lean 5S Guide: Learn the Principles of the 5S/6S philosophy and how to succes...



LEARNING RESOURCE: An Introduction to the Business Partnership Life Cycle Scorecard



Performance Metrics that Matter: Effective Productivity Measures

Effective Productivity is a slippery slope.  Frankly, I can count on one hand the plants I...



Don't Sweat the Soft Skills

One of the most frequently asked questions I get as a Lean Six Sigma coach and mentor is a...



7 Reasons Why You Don’t Need a Continuous Improvement Program

It always astounds me when I walk into a large business, even many with a billion dollars ...



Manage passion, NOT people!

Last week, I was at a conference in Dublin and one of the participants was articulating ho...



SME Just Like Me!

Hiring season is underway, and you can’t wait to hire a Subject Mater Expert (SME) just li...



Edwin Moses

Edwin Moses was the greatest 400m hurdler the world has ever seen.



Successful Innovation through Business Process Management

 



The OpEx 'Fast Track'

I'm constantly amazed at how easily senior managers and executives in companies large and ...



LEAN and Recruitment

Does your recruitment process suffer from one or more of the following issues? I am just p...



Why Do Internal BPM Projects Fail?



Five Killers of Corporate Culture

There are so many awesome articles, graphs, and reports out there that speak to the import...



The FAST Lane: How Robust is your Sales and Operations Planning Process?

I’ve always thought the delivery performance metric best reflects how well integrated the ...



Acquisitions Gone Bad - A Discussion Based on Observation

I have been blessed, or cursed, to have been involved in turning around two separate acqui...



How Omni-channelized is your customer service strategy?

Two interesting contact center experiences in the last few weeks made me choose this topic...



CASE STUDY: TPM - A Paradigm Shift from "Smokey the Bear" to "Yogi the Bear"

The following case study was written up by Riad, 'Ray' Ardahji, one of 100+ incredible spe...



WHITE PAPER: Transforming Your Customer Experience: The Psychology That Drives Differentiation

TRANSFORMING YOUR CUSTOMER EXPERIENCE: THE PSYCHOLOGY THAT DRIVES DIFFERENTIATION Allison ...



Why Oil & Gas companies must plan for low-probability, high-impact events

As particularly complex organizations, oil andgas companies face a number of unique operat...



INFOGRAPHIC: 5 Trends Shaping Safety Culture Management

Safety Culture Management is now under a magnifying lense from HR Management. Courtesy of ...



Finding a "Real" Lean Culture Just by Caring

I had a colleague this past week suggest I read this book they'd stumbled upon 'cause appa...



Build a Great Team By Focusing on Strengths

My dreams of being a rock star started in third grade. There was the opportunity to join t...



Operational Excellence 2.0: invented in Silicon Valley?

I spent 15 years building Nimbus, a process mapping company, to a reasonable size in the U...



The Fast Lane: The Discontinuous Continuous Improvement Journey

Why do so many operations in so many companies commit to a career-long Continuous Improvem...



ARTICLE: Outsourced vendor journey mapping. Do you have one?

Customer experience mapping and customer service employee lifecycle mapping are two areas ...



ARTICLE: Are your Work Processes Amazing, or A"Maze"ing?

Over the weekend, I happened to catch up with one of my mentees. I started off asking how ...



ARTICLE: Inventory Your Agile Analysis Skills Toolbox

First thing first, let’s establish two truths to analysis in agile.



ARTICLE: What's Your Lean Business System Reference Model?

Kata: A systematic global cultural development process where patterns of behaviors, values...



ARTICLE: Is it Done Yet?

You know your deliverable and deadline. You have your resources. Is it done yet?



ARTICLE: Structure & Clutter

Flow is one of the key tenets of lean. To that end, continuous improvement professionals e...



ARTICLE: How to Choose Metrics to Drive Continuous Improvement

QUESTION: I am trying to develop a list of metrics to drive our continuous improvement eff...



CASE STUDY: Operational Excellence Project Award Winner CIBC

Canadian Imperial Bank of Commerce (CIBC) is a leading North American financial institutio...



ARTICLE: Stopping Unsafe Acts Shouldn’t be a “Right”

Have you told your employees that they have the “right” or the “authority” to stop work wh...



ARTICLE: I’m Questioning Everything I Know About Leadership Because of This Data

I’ve always thought of myself as a pretty good operations leader.  In fact, I’m sure the p...



THOUGHT LEADER: Riad (Ray) Ardahji, Zimmer Biomet



ARTICLE: Right People, Right Place

Recently, I had someone respond that Lean was basically "all that foundation stuff" (5S, L...



ARTICLE: Running a Change Program, "Business as Usual"

With the proliferation of Operational Excellence Programs, making change happen in the bus...



CASE STUDY: Operational Excellence Project Award Winner WNS

WNS is a global provider of Business Process Management and Outsourcing solutions for 200+...



ARTICLE: Are you a "Toxic Leader"?

Like me, you’ve likely worked for several individuals throughout your career—both good and...



ARTICLE: SWAT Team Principles Part 2 - Training like your Life Depends on It

Read SWAT Team Principles Part 1



ARTICLE: Innovating vs. Operating?

Is innovation on the agenda of your organisation, perhaps it is one of your organisation’s...



ARTICLE: 4 Strategic customer service pillars you can’t ignore

Gone are the days when customer service was viewed as an overhead and a non-value add cost...



ARTICLE: Operations Improvement: Common sense is thy name!

Operations Improvement: Lean, TPM, TOC, Six Sigma, WCM…the list is endless and so are oppo...



ARTICLE: What is World Class Manufacturing, and How Do You Measure it?

Question: What is world class and how do you measure it?



CASE STUDY: Operational Excellence Award Winner Infosys

Infosys, a global leader in technology services & consulting, helps clients in more than 5...



THOUGHT LEADER: Rick Hepp, Bristol-Myers Squibb

Rick Hepp, Executive Director of Operational Excellence at Bristol-Myers Squibb will be a ...



ARTICLE: Building the 'Fit' Organization

If you’re trying to get fit, don’t try to lose weight. And if you’re a business trying to ...



ARTICLE: Don't Cut Costs, Develop People

No matter how much people know better, no matter how much "lean" training and no matter ho...



THOUGHT LEADER: Ezra Eckhardt, Wave Form Systems, Inc.

Ezra is just one of the many esteemed Operational Excellence thought leaders giving his pe...



CASE STUDY: Operational Excellence Award Winner Wipro

Wipro delivers IT Services, Business and Technology Consulting, IT Outsourcing and System ...



ARTICLE: Lean and the BMI ( Body Mass Index ) Analogy for Manufacturing

The word Lean conjures up several images in people’s mind whenever it is mentioned. On a p...



THOUGHT LEADER: Peter Evans, LEGO

Director of Lego continuous improvement at LEGO, BTOES Insights is proud to announce Peter...



CASE STUDY: Operational Excellence Award Winner Delphi Powertrain

Delphi offers unique systems level knowledge and analysis resources for manufacturers of m...



ARTICLE: Digital businesses don't work without the internet. So what is your outage plan?

It seems obvious, but digital businesses require the internet. Therefore, they are more at...



THOUGHT LEADER: Beth Schmidt, Mutual of Omaha



ARTICLE: A Coffee Rant - How Many Steps Does it Take to Fill My Iced Coffee?

Let me start off by saying I don’t drink coffee. Ever. Never have. Never will.



CASE STUDY: Operational Excellence Award Winner SONOCO

Sonoco is a global provider of packaging products and services, delivering innovative solu...



THOUGHT LEADER: Charles DeBusk, Universal Health Services



CASE STUDY: Operational Excellence Award Winner PACCAR

PACCAR is a global leader in the design, manufacture and customer support of high-quality ...



ARTICLE: The 'Performance Management' Myth

I honestly didn't think this was still a big argument.  I thought this was something that ...



ARTICLE: How Do You Re-engage an Apathetic, Aging Workforce?

QUESTION: This reader’s question asks about “how to re-engage an aging workforce?” I’m par...



THOUGHT LEADER: Jean Lu, Vanguard



THOUGHT LEADER: Alex Jones, Intel

Alex, Lean Transformation Leader at Intel, is just one of the many esteemed Operational Ex...



THOUGHT LEADER: Sayeed Sanaullah, Wells Fargo



ARTICLE: Are you a 'What' Leader, or a 'How' Leader?

How many times, have you sat in a business review where someone was presenting how well a ...



THOUGHT LEADER: Norbert Majerus, Lean Champion, Goodyear Tire & Rubber



ARTICLE: Mentoring – The Most Charitable Form of Leadership

Who wouldn't want to have “The Most Interesting Man in the World” as their own personal Me...



ARTICLE: What Will Process Excellence Look Like In 2025?

“We wanted flying cars and got 140 character tweets” When people predict the future they a...



THOUGHT LEADER: Maria Thompson, Global Innovation Framework Director, ITW



ARTICLE: How Many Experts are Needed to Embark on a Lean Journey?

QUESTION: We are starting discussions about trying to start a lean initiative and are in d...



THOUGHT LEADER: Christopher Govero, Hospital Sisters Health Systems

Executive Director of Performance Improvement and Outpatient Services at Hospital Sisters ...



THOUGHT LEADER: Joseph Spadaford, Chief Operations Strategy Officer, Computershare



REVIEW: Operational Excellence - Industry Leaders & Pressing Issues

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



PARTNER ANNOUNCEMENT: Thought Leadership Webinar Series on Business Transformation & Operational Excellence

We are excited to announce an offer from our partner, the Business Transformation & Operat...



ARTICLE: Making Cost Cutting Stick: 5 steps to create a better "cost culture"

While the price of crude oil dropped by more than half in 2014, many oil & gas executives ...



THOUGHT LEADER: Kevin Goldsmith, CTO, Avvo



ARTICLE: Continuous Improvement - High-Tech or High-Touch?

We love our gadgets. Some people travel with several—if not a dozen or more—high-tech devi...



ARTICLE: Lean Six Sigma Could Blind You

I'm not against Six Sigma, Let's just get that out of the way. I'm not a "Six Sigma Hater"...



THOUGHT LEADER: Mustafa Abdulali, NCH Healthcare System



ARTICLE: Lean Six Sigma Must Be a Waste of Time and Energy

Joseph Paris is the founder of the OpEx Societyand XONITEK. Learn more about Joseph and hi...



ARTICLE: How customer centric is your customer service? Are you ready for a reality check?

There are hundreds of books and thousands of articles written on customer service culture ...



THOUGHT LEADER: Ted Revilock, Coca Cola



REPORT: Progressive CFOs: Inspired By What's Required

This content, and the report (available here) has been provided courtesy of BPI Network. F...



ARTICLE: High Potentials are Made, Before They can be Found

Almost every other day there's some article revolving around identifying the "high potenti...



ARTICLE: What is the Best Way to Begin a Lean or Continuous Improvement Journey?

Question: We are a small company with approximately 150 employees, 3 manufacturing locatio...



ARTICLE: Digital Transformation - You're Probably Doing it Wrong

Digital transformation is unquestionably a blisteringly hot topic across enterprises today...



REVIEW: Operational Excellence - Final Insights

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



ARTICLE: What makes Google, GOOGLE?

My last day at Google!



ARTICLE: SWAT Team Principles, Part 1:  Commit to Your Strategy and Execute!

 I had the honor of spending an entire day training with a local SWAT team as a result of ...



ARTICLE: What can we learn from the church about managing culture?

More leaders are recognizing that deliberately managing culture is important. Executives a...



ARTICLE: Tripping Over Standard Work

A while back, I had a conversation with a colleague regarding a company’s “Standard Work” ...



Agile Leadership: Do You Embrace a Fixed or Growth Mindset?

In my opinion, one of the best business books of all time is Dr. Seuss’s “Green Eggs and H...



REVIEW: Areas of Investment

Where are you focusing your time and money? There?...Really? 



How to Create a Culture that Sustains 5S

QUESTION: One of the most basic practices of lean is a culture of 5S at each work station....



ARTICLE: The Spotify model: how to create, dissolve, and remix teams to be more dynamic and more innovative

 



REVIEW: Critical Challenges Facing Professionals

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



ARTICLE: Fear the Smart Parking Meter

So is this “digital revolution” even a thing? Or is it just another cynical concept promot...



Operational Excellence - The Greatest Developments, The Latest Predictions

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



ARTICLE: Creating an efficient workforce in the digital world

My first role on arrival in London in 2003 was as a conference producer; what a great time...



REVIEW: CX as a Priority in Operational Excellence

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



Ring the bell, if you’re treated well! Behavior engineering lessons from a road side food truck.

I knew that the evening was going to be slow with my wife visiting her cousin for a couple...



ARTICLE: To Understand Business Processes, Just Use Your Loaf

In a previous career Brian was a manufacturing quality engineer at GE medical systems wher...



ARTICLE: Try 'Managing Up' to Boost Your Continuous Improvement Results

The topic for this article is “Managing Up.” This subject is the result of an excellent, s...



LONG ARTICLE: What Can Organization Leaders Do to Create & Manage Culture Change?

QUESTION: What are the two (or three or five or seven) most important things organization ...



LONG ARTICLE: Are Your Managers Company Doctors or Coroners?

Are your managers operating as company doctors or coroners?  A bizarre question, maybe, bu...



ARTICLE: Spicy Noodles, Hot Sauce & Service Excellence

Indo-Chinese cuisine. Over the last two decades, the Indian community across the globe has...



ARTICLE: Why Does Change Fail the Majority of the Time?

As CEO and President of Atrion, a leading IT services firm, Tim Hebert is committed to exp...



REPORT: The Value-Switch for Digitalization Initiatives: Business Process Management

Dr. Mathias Kirchmer has worked successfully in an international environment serving clien...



WHITE PAPER: Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Award

 Gregg Young is the President & Founder of Young Associates. With 30+ years in the industr...



What's Next after Lean and Six Sigma?

Larry is Founder of Pathways to Manufacturing Excellence, and a veteran of 35 years in the...



ARTICLE: In Praise of Ignorance

Daniel Markovitz is the author of two Shingo Research Award-winning books, Building the Fi...



ARTICLE: WOW!! You are so cool, you have a Strategy!

An early entrepreneur in social media, Bala is a strategic customer service leader with a ...



ARTICLE: Silicon-Based Life Forms & Customer Service: My Interview With a Robot

A serial entrepreneur, Ian Gotts is CEO and founder of Q9 Elements. Elements is a freemium...



ARTICLE: Customer Experience Lessons Straight from the Toilets of Singapore Airport

An early entrepreneur in social media, Bala is a strategic customer service leader with a ...



WHITE PAPER: The Process of Process Management: Strategy Execution in a Digital World

White Paper by Dr. Mathias Kirchmer & Peter Franz Business strategies and operations need ...



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