Subscribe
BTOES Insights Official
By
March 04, 2020

2020 AWARD FINALIST SPOTLIGHT:- Enzen - Finalist in the Best Achievement in Operational Excellence to deliver Business Transformation

Read this article about Enzen, Best Achievement in Operational Excellence to deliver Business Transformation, selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.

company-image

pillar%20page%20line%201

Enzen and the UK Power Networks Business Transformation Programme

Enhancing the performance of a UK electricity network through a five-year transformation programme

company-image

The challenge

UK Power Networks is the UK’s largest electricity distribution business, supplying power to more than 18 million customers across London and the east and south east of England.

In April 2013, UK Power Networks embarked on a five-year journey to transform its entire business, focusing on improving data quality and governance, enhancing operational performance, reducing costs and delivering superior asset planning.

Enzen was chosen as UK Power Networks’ partner for the Business Transformation Programme (BTP). Their objectives were to achieve the highest regulatory standards, optimise business processes, achieve better customer service and deliver operational excellence for UK Power Networks by 2019. This would ultimately provide power consumers in the UK Power Networks region a better value, more reliable and higher quality service.

The solution  

The BTP was a hugely ambitious transformation programme. In total, it meant transforming eight end-to-end processes and defining a common way to programme, deliver and close work across all of them, engaging more than 6,000 people across more than 40 locations, delivering more than 150,000 hours of training, rolling out 3,500 mobile devices, optimising more than 180 legacy systems to more than 50 inter-connected systems and migrating more than 300 million asset records into SAP.

To deliver the programme, Enzen applied its Zen Business Transformation Framework, a holistic, customised solution specifically designed to achieve positive, sustainable change for large utility organisations.

The holistic solution works across five different layers of an organisation: ie.  the business process layer, the organisation layer, the people and culture layer, the data layer and the technology layer. 

Across these layers, the framework applies specific solutions to achieve the target business outcomes, while recognising the interconnectedness of each solution across the layers. At the same time, the unique challenges of the UK Power Networks environment were accounted for in the solution.

 

blog-cta

Outcomes

UK Power Networks and Enzen achieved the following outcomes during the course of the BTP: 

  • Indirect costs reduced by 20%
  • Operational costs reduced by 5%
  • Maintenance costs reduced by 20%
  • Business support process cycle times reduced by 40%

Since 2013, the business performance of UK Power Networks has increased across multiple areas, delivering tangible benefits to its customers, employees and shareholders. Analysis showed that during the course of the BTP, UK Power Networks achieved:

  • the lowest number of lost time incidents per 100 employees than any other Distribution Network Operator
  • the lowest average domestic distribution costs
  • decreasing number of customer interruptions and customer minutes lost
  • increasing service quality score as measured by Ofgem.
piller-line

About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

 

piller-line

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

Submit an Article

Become a Regular Contributor

24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
504x672
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
cultural_transformation
png
Enterprise_architecture
png
oil_&_gas
png
ibpm
png
financial_services
png
RPA
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Process Management Continuous Improvement Business Excellence process excellence Process Optimization Process Improvement Leadership Enterprise Excellence Change Management Lean Premium Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture end-to-end Business Transformation Agile Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments Culture Transformation BTOES18 Digital Transformation Technology Healthcare and Medical Devices Culture Customer Experience Process Automation Exclusive BTOES Video Presentations BTOES HEALTH Innovation Strategy Execution Report Manufacturing BPM Healthcare Lean Manufacturing Agility Systems Engineering Customer Experience Excellence Insurance value creation Process Design Robotic Process Automation data management digital operations innovation execution Awards BTOES Presentation Slides thought leaders Artificial Intelligence Digital Data Analytics Banking and Capital Markets Professional Services Industry Sustainability Transformation Data White Paper investment banking Automation BTOES19 Consumer Products & Retail Finance Operational Excellence Model Project Management Automotive and Transportation Cultural Transformation Enterprise Excellence culture Machine Learning Primary Measure of succes business expansion revenue growth Education IT AI HealthcareTechnologies Interview Lean Culture Learning organization Operational Excellence Example Sales business process automation transformation journey Banking Innovation in Healthcare NPS Net Promoter Score Robotic Process Automation (RPA) Six Sigma Algorithm Blockchain Business Intelligence Cloud Digital Bank Digital Global Enterprise Model (D-GEM) Electricity Frameworks Health Insurance Hoshin Planning Pharmaceuticals & Life Sciences Python Supply Chain Management Workplace Analytics AI Solution Agile Transformation BTOES17 Biopharmaceutical Business Growth Capital Market Child Care Program Client Feedback Strategy Cognitive learning Communication Data Entry Delivery solution Denial Management Digital Technologies Digital Workforce Digitization Employee Empowerment Financial Services Software Global Technology Government Government Programs HR Health Maintenance Organizations Hospitality Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Internet Kaizen Logistics Services Media Medicare Natural Language Processing Oil and Gas Organizational Goal Pharmaceutical Pharmaceuticals and Life Sciences Positive Workplace Environment Program Management Portal (PgMP) Relationship Management Servant Leadership Strategic Priorities Telecommunications Text Mining Transformation Initiatives Wealth Protection Products Web Logic Portal eHealth master text analytics virtual resource management AEGIS Database Accounts Receivable (AR) Adobe Sign Agile methodology Announcement Augmented Intelligence Automated Money Movement BEAM BFARM BPaaS BTOES18 Award Winners BTOES18 Awards Big Data Processing Big Data Technology Blue Room Effect BlueFIT Business Analytics Business Benefits Business Challenges Business Environment Business Process Outsourcing (BPO) CAIR (Client Advocacy Insights Robot) CORE CX Capability Centralized Performance Monitoring System Cloud Technology Communications Corporate Culture Creative Passion Creativity Data Analyst Days Sales Outstanding (DSO) Digital Experience Digital Network Digital Network Assistant (DNA) Digital Technology Digitalization Drinks E-Signatures ERP Transformation Educational Psychologist Effective Change Leaders Employee Engagement Enterprice Excellence Culture Filmed Entertainment Industry Finance Global Operations (FGO) Global Enterprise Model© (GEM) HP Microservices Acceleration Platform (HPMAP) Healthy Culture Human Capital IBM Cloud Implementation Inclusive Workforce Infographic Information Systems Jidoka KYC Kaizen Event Learning Resource Natural Gas Infrastructure Natural Language Processing (NLP) Natural Language Understanding Offering Managers Oil & Gas Operational Excellence (OpEx) Optical Character Recognition (OCR) Optimise Business Processes Organizational Change Organizational Learning People Engagement Program (PEP!) Performance Culture Photographing Price and Routing Tracking (PART) Product Identifier Descriptions (PIDs) Project manager Quote to Cash (Q2C) Recruitment Risk Management