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March 03, 2020

2020 AWARD FINALIST SPOTLIGHT:- Cognizant - Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture

Read this article about Cognizant - Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture, selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.

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At Takeda, we believe all patients should have access to the medication prescribed by their healthcare professionals. Takeda also understand that some patients may have financial situations that make it difficult to pay for their prescriptions. Help At Hand provides assistance to people who do not have or have limited insurance coverage getting their Takeda medicines.

Takeda undertakes numerous patient support programs to assist patients with limited financial resources or when patient need help with prescriptions or are having trouble affording a medicine.

As of July 2018, there are more than 500+ Takeda resources, who enable thousands of patients to participate in such programs via paper-based process of C-forms for entry. Once the registration is completed, these forms are scanned and uploaded on SharePoint, where different teams across the globe, logs in to review the document and approve the assistance or finance needed along with adverse event experts (HCPs) who keeps a track of these patients receiving Takeda medicine to note any adverse events experienced by the patient.

Because of the manual nature of the process, it was challenging to keep track of all entries and reconcile the flow of documents. Thus, Takeda reach out to Cognizant to build a comprehensive platform that will enable:

  • Efficient and traceable process
  • Paperless workflow,
  • Easy tracking of jobs,
  • Reduce the lead-time between the coordinators.

Ask from the customer was to move from a “Pull” system to a “Push” system.

Strategic objectives and scope of the Operational Excellence project

Cognizant’s ability to rise to any challenges and efforts to collaborate with Takeda on their toughest business requirements make Cognizant their preferred go to “partner” for the past 7 years.

A team of 5 Cognizant associates working on Marker research- Patient support program (MR-PSP) as final reviewer, identified the process gaps by means of VSM activity.

Lack of common communication platform and other process challenges resulted in increased lead-time and subsequently delay in approvals for PSPs.

With Cognizant’s vision on “Digital transformation”, a proposal was shared with Takeda to create a dedicated web enabled platform, with following features

  1. Different level of access
  2. Automated C form for easy creation and tracking
  3. Auto email trigger to respective stakeholders
  4. Ability to hold large number of documents.
  5. Audit trail for compliance

The initial scope for POC covered 20 associates of Takeda with a successful POC and additional input received from Takeda to make the tool more advance.

5 Major change requests were considered and addressed by Cognizant team expanding the scope of the tool to 500+ users till date.

Cognizant provided training for the tool, which was appreciated by customer for the user-friendly experience.


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Process Challenges

  1. Getting correct user requirement and translating the same for technical team
  2. Change in development team
  3. Minor delays due to approvers
  4. Minor validation delay at testing due to error fixes.

Benefits delivered for the Client:

  • Permanent repository with ability to upload multiple documents and Real time status monitoring
  • 100% efficiency gain on documenting , scanning and uploading of C forms leading to 500 man hour savings/ year
  • Automatic email triggers/notifications to the reviewers, approvers & other stake holders leading to 800 man hour savings/ year
  • Audit trail and document flow leading to Process standardization (please refer Customer testimonial pdf for elaborate details)
  • Scope expansion to recently acquired Shire business

 

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About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

 

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


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