BTOES Insights Official
March 09, 2019

2019 AWARD FINALIST SPOTLIGHT: The DICE Group - Finalist in the Operational Excellence in Healthcare Project Category


Read this article about Blue The DICE Group at Thomas Jefferson University and Jefferson Health, one of our finalists, in the category Best Achievement of Operational Excellence in Healthcare, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.






The Digital Innovation and Consumer Experience (DICE) Group is driven by 12 team principles focused on rapidly developing consumer-oriented and value-driven solutions that address key problems in healthcare and education via lean startup and agile methodologies.


DICE solutions have permeated several areas of Jefferson, delivered value to the organization and our consumers, and are now being used by other healthcare and education systems via licensing agreements, consulting, and co-development relationships. The DICE Group is committed to working with global/local governments and industry to co-develop and license synergistic, mutually-beneficial solutions that serve communities and revolutionize care and learning.


Neil-Gomes-TJUSenior Vice President, Technology Innovation & Consumer Experience, Digital Innovation and Consumer Experience (DICE), Neil Gomes

Over the past four years The Dice Group has developed over 130 solutions. These solutions have helped Jefferson reduce costs, increase revenue, add more patient visits and student enrollments. The ED 2.0 solution reduced the Left Without Being Seen (LWBS) rate by 3%, a significant reduction that allowed Jefferson to care for more patients. The solution is now live in other Jefferson emergency rooms adding to more savings The first ever hospital developed patient-facing app myJeffHealth has allowed Jefferson patients to better manage their hospital visits and link to their patient portals.. The DICE Group is also in the forefront of using Artificial Intelligence (AI) to improve patient experience. “Smart Patient Room Project” aims to improve the experience of the patients in the hospital by helping them answer their questions and help them manage their room environment. In addition to the AI enabled innovations, The DICE Group also works closely with the academic group to create important solutions for the students and faculty. Recently developed Student rotation tool allows Jefferson to manage important student rotations to other institutions. The tool has helped match students to most relevant institutions. The DICE Group’s innovative solutions have also elevated Jefferson’s image as a leader in healthcare innovation and is now involved in many co-creation projects with companies including IBM, Google, Microsoft, SAP and Apple.




Neil Gomes leads the Digital Innovation and Consumer Experience, DICE Group ( | at Jefferson and plays a key role in defining and executing Jefferson’s digital roadmap. Jefferson’s leadership, and especially, President and CEO, Dr. Steve Klasko, firmly believe that we must leverage digital technologies and consumer-oriented digital solutions to transform healthcare and education and deliver value to our consumers and our organizations. DICE was instituted to enable the development of such transformative digital solutions in concert with local clinical and academic teams, industry partners and collaborators, and via the leveraging of existing solutions, mashups, and platforms. 


Thomas Jefferson University and Jefferson Health:

Thomas Jefferson University and Jefferson Health are partners in providing a compassionate care network in Pennsylvania and New Jersey, educating the health professionals of tomorrow in a variety of disciplines and discovering new knowledge that will define the future of clinical care.


The specialty care provided at Jefferson Health ranked among the best in the nation according to U.S. News & World Report. In the regional rankings, Thomas Jefferson University Hospitals, Inc., ranked second in the Philadelphia metro area and third in Pennsylvania. Abington Hospital ranked seventh in the Philadelphia region and 13th in the state.



About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™



The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.


Quick Links



BTOES19 Awards


There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 

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