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March 04, 2019

2019 AWARD FINALIST SPOTLIGHT: Philips - Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture Category

Read this article about Philips, one of our finalists, in the category Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

 

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The Healthcare Informatics Continuous Service Improvement Program is driving Cultural Transformation to achieve systemic & sustainable change

Aligning our improvement strategy to Philips behaviors: Customer First, Quality & Integrity Always, Team Up to Win, Take Ownership to Deliver Fast, Eager to Improve & Inspire- is operational excellence in action.

The Cardiology Informatics team sparked a cultural shift across Philips Healthcare Informatics. The evolution began with a single process improvement aimed at reducing implementation cycle times of the Xper: Hemodynamic, physiological monitoring and reporting solution. The initiative resulted in increased customer satisfaction and most notably a 42% reduction in implementation process cycle times.

At the start, a remote team convened in September 2017, utilizing the Six Sigma DMAIC framework to translate “Voice of the Customer” into improvement requirements. Subsequently, the root cause became clear: excess variability and duration resulting from lack of standard work.

 

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To drive improvements, the Cardiology Informatics Project Managers combined each other’s best practices with industry standards to create a new way of working, inclusive of a robust control plan.

As the team approached the first improvement milestone in May 2018, the needle had already moved reducing the average time by 42%. The “Continuous Improvement” culture continues and in FY18 Q3 the average implementation time dropped an additional 13%; a 55% improvement to date. In addition, variation between projects was reduced allowing for significant tightening of the control limits.

 

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The cultural shift has led to the launch of three additional initiatives by Cardiology and an entire program established by the Radiology Informatics team. The organizational transformation has created a culture of data driven problem solving, driving strategic and sustainable improvement across Philips Healthcare Informatics.

 

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About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™

 

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

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BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


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