BTOES Insights Official
August 29, 2019

2019 AWARD FINALIST SPOTLIGHT: Michigan State University - Operational Excellence to deliver Business Transformation


Read this article about Michigan State University, one of our finalists, in the category Best Achievement in Operational Excellence to deliver Business Transformation, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.


Michigan State University





Business leaders are pursuing digitally interconnected environments to better equip the 21st century workforce in promoting interaction among team members across time and distance.  When properly planned and meticulously implemented, the results can increase shared learning and generate new ideas to turn “one-off” improvements into repeatable patterns.  Technology, when implemented with action analytics will advance culture, improve customer results, and foster innovation.  We have proof.

Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24)


Infrastructure, Planning and Facilities (IPF) at MSU is approaching ­a fundamental shift in building and maintaining the physical environment for education, research and outreach mission.  IPF’s experienced team of 1,300+ professionals keep MSU running 24/7/365, delivering diverse services to build and sustainably maintain the University assets.  As higher education experiences financial turbulence, IPF’s competitive advantage is to advance a culture of high performance by mastering the craft and discovery of purpose by our workforce, leveraging accessible data for informed decision making.

In 2016, IPF’s annual strategic planning identified three opportunities to leverage strategy, with technology, to drive sustainable disruption in operations through digital transformation.  1.  Provide employees with unprecedented access to information integral to daily decision-making.  2.  Deploy mobile platforms, applications, and an interconnected environment to advance service excellence. 3.  Create a more robust knowledge management system to modernize business processes.

Mobile Action Plan Team Photo 2.4.19

IPF is recognized as a leader in higher education facilities organizations by deploying over 1,250 mobile devices, empowering the front-line workforce with access to information.  The six-part action plan spanning 2.5 years is 80% complete and the results to date are transforming how IPF manages work, communicates with the customer, and engages employees.  Over (55) business process changes have occurred to date and an initial $1.2 million investment is forecasting a $763,000 cost avoidance within the first year of implementation.

We have identified three pitfalls that reduce performance: lack of planning, not having the correct tools and materials to perform the tasks, and lack of communication.   The mobile action plan has reduced these pitfalls, eliminated waste-in-process and improved the value we provide to our campus partners.  High performing operational excellence has included:

  • Reduced the cost of trees trimmed by $100,000 annually;
  • Reduced litter control expenses by $150,000 in two years while increasing volume collected by 35%;
  • Improved workforce safety through emergency communication from 581 employees to 1276;
  • Reduced capital project asset collection process from 1034 days to 53 days on average;
  • Eliminated payroll errors saving $60,000 annually;

Dan Bollman, Vice-President of IPF, observes: “Implementing our mobile strategy across IPF has transformed how our employees pursue their work.  I’ve noticed a great deal of satisfaction among employees whom, through the mobile devices, have gained greater control over their daily work activities and I could not be prouder of them.”




About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™



The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.


Quick Links



BTOES19 Awards


There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.



Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.



Submit an Article

Become a Regular Contributor

Access all 75 Award Finalist Entires
AWARD 2019-1
Copy of Copy of btoes19
Subscribe to Business Transformation & Operational Excellence Insights Now
Copy of Copy of btoes19 (1)

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Process Management Continuous Improvement Business Excellence process excellence Process Optimization Process Improvement Leadership Enterprise Excellence Change Management Premium Lean Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture end-to-end Business Transformation Agile Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Adapting to Business Trends BTOES18 Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments Culture Transformation Digital Transformation Healthcare and Medical Devices Culture Customer Experience Exclusive Process Automation Technology BTOES Video Presentations BTOES HEALTH Strategy Execution Innovation Report Manufacturing BPM Lean Manufacturing Agility Systems Engineering Healthcare Process Design value creation data management Insurance Robotic Process Automation digital operations innovation execution Awards BTOES Presentation Slides thought leaders Customer Experience Excellence Banking and Capital Markets Professional Services Data Analytics Artificial Intelligence White Paper investment banking BTOES19 Consumer Products & Retail Digital Operational Excellence Model Project Management Automotive and Transportation Primary Measure of succes business expansion revenue growth Interview Learning organization Operational Excellence Example business process automation transformation journey Lean Culture NPS Net Promoter Score Six Sigma Data Frameworks Hoshin Planning Pharmaceuticals & Life Sciences Supply Chain Management Workplace Analytics BTOES17 Business Growth Client Feedback Strategy Communication Denial Management Education HealthcareTechnologies Hospitality & Construction Human Centered Design Innovation in Healthcare Integrated Decision Approach Integrated Decision Making Kaizen Oil and Gas Pharmaceuticals and Life Sciences Telecommunications Text Mining eHealth master text analytics virtual resource management Announcement BTOES18 Award Winners BTOES18 Awards Communications Employee Engagement Infographic Jidoka Learning Resource Oil & Gas Recruitment Team The FAST lane