BTOES Insights Official
March 11, 2019

2019 AWARD FINALIST SPOTLIGHT: Jon Rousseau, BrightSpring Health Services - Finalist in Operational Excellence CEO of the Year Award Category


Read this article about BrightSpring Health Services, one of our finalists, in the category Operational Excellence CEO of the Year Award, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.






In September 2016, Jon Rousseau was named president and chief executive officer of ResCare, Inc., a privately held company with a longstanding history of serving the most complex and vulnerable populations in the country. For 40+ years, ResCare provided nonclinical support services to people of all ages with complex medical or social needs. Today, the company has rebranded itself as BrightSpring Health Services. The new name reflects its successful repositioning as a leader in the health care and home health industry, with expanding its services to include not only nonclinical services, but clinical capabilities in a variety of businesses, such as hospice, home health, neurorehabilitation, autism and pharmacy. Over the past two years, the company has made significant investments in its people, culture, process and technology – while accelerating its financial growth – executing with a continuous improvement, service excellence and growth-minded strategy.

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Rousseau has led a dramatic company transformation that includes rebranding and reinventing the organization to position it for the future of health care. The transformation is underpinned by many tangible milestones to create an unprecedented and differentiated platform to support innovative solutions that improve health outcomes and lower costs for complex populations and payer systems. At the end of 2018, the company was on pace to grow revenues by 10% to $2 billion. However, earlier this month, BrightSpring announced a synergistic new partnership with PharMerica Corporation, creating a uniquely positioned diversified health care services company with comprehensive care capabilities across clinical, non-clinical and pharmacy services in multiple care settings. As CEO over the new enterprise with a combined revenue of over $4 billion, Rousseau will join the two companies together to become a leading provider of home and community-based health and pharmacy services for high-need and medically-complex populations, serving over 300,000 clients daily across the U.S.

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Rousseau joined BrightSpring with a distinguished career as a senior health care executive. He has a demonstrated track record of success at multiple Fortune 500 health care companies and as a private equity and investment banking professional. Rousseau previously served as executive vice president of Kindred Healthcare and president of Kindred Rehabilitation Services, one of the largest diversified rehabilitation services company in the U.S. Prior to that, he was president of the Care Management Division and Kindred at Home. Before Kindred, Rousseau held several senior leadership positions at other market-leading health care product and technology companies, including vice president of global marketing, strategy and commercial development at Mylan and global senior director of the continuous glucose monitoring franchise with Medtronic. For the first part of his career, Rousseau worked at Friedman Fleischer & Lowe LLC, a leading private equity firm and at Morgan Stanley in investment banking. He received his MBA from Harvard Business School and his A.B. degree from Princeton University. He has received numerous awards and certifications and is frequently requested as a keynote speaker. BrightSpring was named a 2018 “Business of the Year” finalist. Rousseau has also been recognized as one of the “20 People to Know: Health Care”.



About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™



The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.


Quick Links



BTOES19 Awards


There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 

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