BTOES Insights Official
By
April 26, 2019

2019 AWARD FINALIST SPOTLIGHT: IBM - Finalist in the Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture Category - Accelerating Agile

Read this article about IBM, one of our finalists, in the category Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence Culture, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

 

ibmpos_blurgb

  

 

pillar%20page%20line%201

 

For any company that is more than 100 years old, changing the DNA is hard, but not impossible. With strong support from our leadership team, we embarked on a radical journey to change our culture and improve on the value we provide to IBM clients, business partners, sellers, and employees, by infusing the Agile methodology into our organization and employing the following best practices:

 

  • Forming and scaling Agile teams that have a clear purpose
  • Redistributing the work based on prioritized value streams
  • Guiding and enabling teams to continuously improve through intensive coaching and visual metrics management
  • Selecting the right leaders, with the right Agile mindset and attitude

The short-term strategy for the Accelerate program was centered around introducing the concept of Agile for operational work, reorganizing our teams in to smaller teams (squads) focused on the value stream to our clients, and introducing the Agile practices of visual metrics management. This strategy included organizational redesign, training and coaching, and operating under a new, Agile management system.

 

AccelerateTeam-1

 

A cultural shift of this magnitude does not happen quickly. It is our long-term strategy to transform the way we work at IBM by scaling our approach across the enterprise and gaining momentum from the phenomenal results that we have achieved so far. As we do this, we are seizing opportunities to improve our skills and speed with further integration across value streams. In order to change to an agile way of working the structure, workflows, and metrics are just as important as the values, principles, and practices. Just trying to train and coach on values, principles and practices, without aligning the structure and processes will not result in a transformation that sticks.

 

We have completed two phases of Accelerate program within the Shared Services team. By creating an Agile working environment where innovation flows from the squads up, we have seen an innumerable amount of operational excellence projects that are driven by a spirit of continuous improvement.

 

Today, the Agile Shared Services Quote-to-Cash organization successfully supports nearly 40,000 sellers, 40% faster and 25% less expensive than in 2016. Coupled with 30% increase in team’s throughput and 5% increase in employee satisfaction, these results speak for themselves.

Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24)

 

The Accelerate helped with reducing complexity of the organizational design: we reduced 64% of job roles, which previously caused redundancy and confusion; reassessed our risk framework and eliminated ~60% of our redundant business controls; reassessed and removed 75% of our legacy metrics and removed two organizational layers.  Our success also Ignited change for other IBM business units—touching a population that is 50% larger than our organization.

In the end, what drove our team and our results was our goal to create a culture and a workplace where employees feel more empowered because of Agile: they have a better shared understanding and clarity of outcomes; they are able to delight clients in record time; and, they are able to think more boldly and help the company to continuously improve. 

 

pillar%20page%20line%201

About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™

 

pillar%20page%20line%201

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

EXCLUSIVE SERIES: BTOES17 VIDEO PRESENTATIONS

Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.

WATCH NOW

-------------------------------

Submit an Article

Become a Regular Contributor

504x672
AWARD 2019-1
Copy of Copy of btoes19
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
certificate
png
btoes19healthcare
png
3-30
png
Copy of Copy of btoes19 (1)
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement Process Optimization process excellence Leadership Process Improvement Premium Execution Excellence Change Management Enterprise Excellence Lean Lean Enterprise BTOES18 Lean Six Sigma Organizational Excellence Culture Transformation Capability Excellence Changing & Improving Company Culture Healthcare and Medical Devices New Technologies Digital Transformation Execution & Sustaining OpEx Projects end-to-end Business Transformation Agile Leadership Understanding & Buy-In Lack of/Need for Resources Adapting to Business Trends Changing Customer Demands Culture Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments Exclusive BTOES HEALTH BTOES Video Presentations Customer Experience Technology Process Automation Strategy Execution Innovation Report Manufacturing BPM Lean Manufacturing Agility Systems Engineering Process Design Awards BTOES Presentation Slides Healthcare thought leaders Insurance Robotic Process Automation Data Analytics Banking and Capital Markets Professional Services Customer Experience Excellence White Paper BTOES19 Consumer Products & Retail Operational Excellence Model Project Management value creation Artificial Intelligence Automotive and Transportation data management innovation execution digital operations Interview Operational Excellence Example Digital business expansion revenue growth Data Frameworks Lean Culture Learning organization Pharmaceuticals & Life Sciences Primary Measure of succes Six Sigma Workplace Analytics transformation journey BTOES17 Business Growth Communication Denial Management HealthcareTechnologies Hoshin Planning Hospitality & Construction Human Centered Design Innovation in Healthcare Kaizen NPS Net Promoter Score Oil and Gas Pharmaceuticals and Life Sciences Telecommunications Text Mining business process automation eHealth investment banking text analytics Announcement BTOES18 Award Winners BTOES18 Awards Client Feedback Strategy Communications Education Infographic Integrated Decision Approach Integrated Decision Making Jidoka Learning Resource Oil & Gas Recruitment Supply Chain Management Team The FAST lane master virtual resource management