Read this article about Etech, one of our finalists, in the category Best Achievement in Data Analytics enabling Operational Excellence, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.
Etech Global Services is a servant leader organization committed to making a remarkable difference for our employees, our customers, and within our communities. Etech provides superior customer experiences and an innovative solution which enables Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. Etech has been a leading provider of customer engagement solutions for many of the world’s most trusted brands for over 20 years. Under Matt’s leadership, the combined Etech leadership team has over 100+ years of experience in the contact center space. All of our leaders come from diversified backgrounds and have all previously worked for Fortune 500 companies.
Etech’s Matt Rocco, President and CEO, states, “In my 35 years in contact center management, I have seen a variety of leadership styles. What is important about leadership styles is that it sets the tone for the way a business operates. While I have participated in a variety of leadership styles over the years (autocratic, participative, democratic, etc.), I truly believe that servant leadership enables employees to feel empowered, included and valued; it is the foundation to a culture that fosters all people to reach above and beyond anything they think possible. When this happens, everyone benefits – the company and its people, the customers, the stakeholders, and the communities.”
Matt is the definition of a true servant leader. He believes a successful leader is often defined as a person who meets goals and accomplishes assigned tasks. Matt has developed Etech’s management team around the company’s Twelve Character commitments which Etech lives by: Courage, Creativity, Communication, Humility, Integrity, Positive Influence, Accountability, Adaptability, Teamwork, Teachability, Vision, and Valuing People. It is his ideologies and principles that have enabled Etech to reach where we are today.
Matt Rocco’s style of servant leadership echoes through the culture of Etech and creates a unique feeling of family that is rare to find inside such a large corporation. This extends not only to his leaders, but to their agents, and the communities Etech is honored to serve. In 2017, Etech was able to invest over $118k back into communities through service projects, sponsorship, and contributions. Etech is blessed to be led by a man who has overcome so much while maintaining the poise and strength of a servant leader. Throughout his medical battle, as he has worked hard through multiple surgeries and physical therapy, his focus remained on leading Etech in the best ways possible, and we are beyond blessed to call him our President and CEO.
Matt has built a unique team of trusted leaders who serve the Etech team of over 3,000 employees, the communities where we operate which include five U.S locations, one in Jamaica, two in India, and of course, Etech’s customers.
The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.
The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®.
The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.
The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including
All-day Refreshment & Themed Breaks
1¼ Hour Hot Breakfast Networking Sessions
1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables
1½ Hour Roundtable Sessions by Topic & Industry Sector.
Keynote & Themes Panel Sessions
Hosted Welcome Receptions from 5.30pm
Expanded more lavish Awards Program
Newly launched Night Summit for attendees to meet after dinner
For more information or to discuss the summit in more detail please schedule a call below,
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Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.