Read this article about Digitate - TCS, one of our finalists, in the category Best Achievement in Technology Enabled Process Automation, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.
This case study is about how a large North American Retail giant who achieved over 40 percent automation through a digital transformation. They were looking to enhance customer experience by reducing MTTR significantly from the previous 120 mins and increase their IT efficiency by applying automation throughout their processes.
Benefits
- Shrunk Customer pain minutes by reducing MTTR from 120 mins to less than 15 mins
- •Complete end to end solutions for SAP, Delta and IT Operations across application, infrastructure and network
- ignio office is empowering the SI partners to adopt faster across enterprise with ignio' s AI Solutions
- Diversified implementation owners, different vendors hired by the Retailers embraced the platform
- Express resolution of SLA commitments
- ignio as enterprise wide AI platform for all business needs
- The Client has been able to contractually reduce IT cost of operation by 80% in 3 years due to first year performance of ignio
Benefits post automation
Customer Spokesperson said “We were looking for an AI tool to disrupt its IT Operations. We chose ignio™ for its ready-to-use features and pre-built knowledge of IT and SAP operations. This enabled quick adoption of AI within our retail enterprise, and laid the foundation for self-healing, machine-managed IT operations. ignio™ is the linchpin of our IT operations transformation program.”
Impact at the second large North American Retailer –
A 5 billion dollar group luxury fashion brand with 90 stores manned by 16,000 employees struggled to sustain superior customer experience at individual stores and maintain 100 percent availability of mission critical applications.
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ignio impact:
By performing health checks, ignio demonstrated through its dashboard the brand’s health peak season readiness. A comprehensive blueprint makes ignio context aware of the 24 peak season critical applications. Not only “zero downtime” was achieved but hundreds of tickets were autoresolved by ignio. The biggest benefit was 30 minute reduction of MTTR for super critical incidents.
“ignio has played a very crucial role in our Peak Season and reduced P3 and improved operations, some of very critical Applications have reduced P3 incidents. Thanks for putting the right people to implement and configure”
- VP Infrastructure & Operations
“Thank You ignio team for setting up auto resolution to our Application services, it really helped and saved our time a lot in terms of incidents. Great job”
– Operations Manager POS
About the Awards
The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.
The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®.
The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.
The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™
BTOES.com
The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
Quick Links
Speakers
Agenda
BTOES19 Awards
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including
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All-day Refreshment & Themed Breaks
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1¼ Hour Hot Breakfast Networking Sessions
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1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables
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1½ Hour Roundtable Sessions by Topic & Industry Sector.
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Keynote & Themes Panel Sessions
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Hosted Welcome Receptions from 5.30pm
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Expanded more lavish Awards Program
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Newly launched Night Summit for attendees to meet after dinner
For more information or to discuss the summit in more detail please schedule a call below,
Click here to schedule a call.
Proqis Digital Virtual Conference Series
View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
View Schedule of Events
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