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March 09, 2019

2019 AWARD FINALIST SPOTLIGHT: Data Sciences International - Finalist in the Operational Excellence in Pharmaceuticals & Life Sciences Category

 

Read this article about Data Sciences International, one of our finalists, in the category Best Achievement of Operational Excellence in Pharmaceuticals & Life Sciences, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

 

DSI Logo

  

 

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In January, 2017, all DSI Key Performance Indicators (KPIs) were red:  long product lead-times; dismal on-time delivery; discontent external customers; discouraged / frustrated internal teams and our sales team was losing confidence. Recently promoted President & CEO, Kristen Knox, decided that a significant transformation was required.

Working closely with her Executive Leadership Team (ELT), along with a wide cross-section of DSI employees, our initial Strategic Improvement Plan to achieve Operational Excellence was created. Understanding lasting success requires a long-term plan and a resilient foundation, we identified four critical areas:

1.DSI’s Culture (Values)

  • Refine our desired culture
  • Review expectations and ensure alignment with each employee

2.Increase Accountability

  • Implement 4 Disciplines of Execution (4DX), Franklin Covey

3.Improve Operational Performance

  • Early Warning Systems & Rapid Response
  • Developing Our Knowledgeable Team
  • Controlling & Improving Our Processes
  • Achieving Operations’ Areas of Excellence
  • Products Delivered As-Promised

4.Increase New Product Adoption

  • Marketing Promotions
  • Target Sales

Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24)

 

With intense focus and perseverance, utilizing appropriate continuous improvement tools, involving all global DSI employees and in close collaboration with our customers, we attained amazing results. Over sixteen (16) months, we slashed our lead-times and achieved desired on-time delivery allowing our customers to perform more studies (increasing their revenue) and allowing DSI to win additional business. Our external customers are increasingly satisfied with DSI’s performance. Our sales and internal teams have never been happier and more engaged.

The table below summarizes some of our results:

 

Graphic DSI

 

DSI’s pursuit of Operational Excellence is off to a tremendous start.

 

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About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™

 

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


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