BTOES Insights Official
August 26, 2019

2019 AWARD FINALIST SPOTLIGHT: CompuCom - Finalist in the Operational Excellence to deliver Business Transformation Category


Read this article about CompuCom, one of our finalists, in the category Best Achievement in Operational Excellence to deliver Business Transformation, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.


CompuCom BLACK





CompuCom® set out to design one of the first-in-the-world, fully-digital building exclusively powered by Power-over-Ethernet (PoE) to be a showcase for the transformational and operational gains that can be achieved using the emerging technology available now in the construction industry. CompuCom's Global World Headquarters is a 3-story, 150,000 square foot digital campus that includes tech support centers, corporate offices, the CompuCom Solutions Café (a center for the incubation and advancement of digital workplace technology and services), a state-of-the-art healthcare clinic, a modern gym, and a two-story digital video wall. The current building will support about 1,500 workers, but when the full campus is complete, it's expected to house up to 3,500 personnel in two buildings over the next 5 to 7 years.

 Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24)


IoT is used to connect, automate, and control all electronic systems and devices within the building, such as HVAC, lighting, meters and sensors, fitness equipment, kitchen electronics, elevators, water, power, communications, collaboration, meeting room scheduling, televisions, occupancy tracking, and security. Every light fixture is both LED and PoE, which saves energy and allows all lighting throughout the building to be controlled by sensors - meaning there are absolutely no light switches on the walls anywhere. The light levels are automatically adjusted based on occupancy and time of day to match natural light and help people maintain their circadian rhythm - improving productivity and employee satisfaction. The building automatically delivers heating or cooling as needed based on real-time data. Even the plumbing fixtures and faucets are sensor-operated for reduced water use.



Trent Tursi Director of Digital Buildings, Digital Workplace & IoT


CompuCom went from ‘trees to keys’ within 12 months.  One challenge was finding a building contractor with experience in AC, DC, and low-voltage systems. Adding to the difficulty, some of the Cisco racks and data switches used in the PoE/LED design were not actually being manufactured until nearly the end of the construction cycle - making pre-testing impossible.  Much of the other technology used was so new that sourcing suitable equipment, getting reliable specifications, and understanding if and how it would be compatible with the overall plan provided additional obstacles that the team had to overcome.


You might expect that a building crammed with so much emerging technology would cost significantly more to construct, but because PoE low-voltage wiring and light controls require less wire and use cheaper labor, they’re actually less expensive to install than traditional systems - meaning the net construction costs were on par with a conventional building. Thanks to the 24/7 occupancy monitoring and subsequent light and air conditioning controls, monthly operating costs are 16-percent less than CompuCom's original Texas-based headquarters.


CompuCom took a significant risk attempting the world's first fully-digital building exclusively powered by PoE, but it's paid off. While the cost reductions are significant, the improvements to productivity, worker collaboration, and employee satisfaction are dramatic.


CompuCom views its digital campus as one of several incentives that attract and retain top talent, and it's capitalizing on the knowledge gained during the construction process to market digital building technology to other companies.



About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™



The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.


Quick Links



BTOES19 Awards


There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 

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